Protect Yourself from Scams - Citibank (2024)

FAQs

Are there any scams with Citibank? ›

Citibank phishing email scams involve fraudsters sending fake emails pretending to be from Citibank, often requesting sensitive personal and banking information, such as login credentials or credit card details.

The bottom line: Citibank will occasionally contact you via emails, texts, or phone calls if they detect unusual activity on your account. But a Citibank employee will never ask for your card PIN, temporary access code, or online banking password.

You can recognize Citi's Fraud Early Warning text communications by the short code 95686. Citi's Fraud Early Warning email communications are sent from citicards@info3.citibank.com. We will never ask you to provide confidential information like passwords or social security numbers through text or email.

The Security Word enables you to securely access your account after you have forgotten your Password. When you applied for the card, you were asked to provide a hint (a question such as, "What is my best friend's last name?") and the answer to the hint/question (which is your Security Password).

Citigroup has acknowledged that hackers broke into its network and stole credit-card information related to tens of thousands of customers in North America, according to several reports.

Is Citi FDIC Insured? Yes, all Citi bank accounts are FDIC insured (FDIC No.

Contact us immediately using the number on the back of your card or by using a number at the following link: https://www.citibank.com/tts/solutions/commercial-cards/contact/ if you have responded to an email with personal information and believe it to be fraudulent.

Your Citibank account and Credit Card information is just an SMS away. SMS Banking allows you to check your bank account balance, get One-time password (OTP), check Reward Points, request for a cheque book, etc. Just SMS the corresponding keyword (table below) to 52484 or +91 9880752484 and get the details.

Report spam texts to your wireless carrier

Reporting spam to your carrier can help it spot and block these text messages before they even make it to your device. Weisman says to forward all spam text messages to 7726, which spells out spam on your keypad.

The free Citibank Alerts Service (CitiAlert) enables you to monitor your accounts and investments with us through SMS or E-mail alerts. Banking in Control:Citibank provide you free Citialert Service to you to easily manage financial products and Credit Card.

Does Citibank send alerts? ›

Get Account Alerts delivered directly to your e-mail address or mobile phone about your Citibank and linked Citi® credit card accounts. Just follow these simple steps to get started. Sign on to citibankonline.com and click the Service Center tab. Then click Enroll In/ Manage Citi Alerting Service.

Bad Pin – Alerts you that an incorrect PIN has been entered. Wait until this disappears before re-entering PIN. Enclosed is your SafeWord™ card, which you need to sign-on to CitiDirect® Online Banking.

The Wall Street Journal on Tuesday reported news of an FBI investigation into an alleged Citibank computer security breach by hackers linked to a Russian cyber gang. Citigroup executives, however, categorically deny the breach and investigation at Citibank.

Hackers have stolen data from thousands of Citibank customers in the US, the bank has confirmed. The breach exposed the names of customers, account numbers and contact information. But other key data, such as date of birth and card security codes were not compromised, the bank said in a statement.

There are several ways that scammers can gain access to your online bank account. They could use phishing attacks, malware or other cyberattacks, or buy your credentials online after a data breach.

Online privacy experts say Facebook, Instagram and Spotify are the most commonly hacked account types in the United States. Hackers use leaked credentials to break into accounts or steal login details via phishing emails.

Citibank's consumer business in India will be transferred to Axis Bank, as of March 1, 2023.

Citibank is owned by Citigroup, a U.S.-based investment bank and financial services corporation headquartered in New York, NY. Citigroup was founded in 1998 and has owned Citibank ever since.

How does Citibank verify identity? ›

Every time you make an online purchase at a participating merchant, a screen will automatically appear asking you to enter your one-time passcode. Citi will send this unique passcode to your mobile phone by SMS text message. You will need to enter this one-time passcode to confirm your identity.

1-904-954-6181 (collect calls accepted)

Email to secure.emailhelp@citi.com - a response will be sent within 24 hours Secure PDF delivers email to your regular email inbox as a PDF document that you open by entering a private password.

For further assistance with your Credit Card account please call 1-800-347-4934. Banking customers can call 1-800-374-9700 (TTY:800-788-0002).

Citi uses multiple authentication methods to help provide an extra layer of security for certain transactions. The identification code you received is one form of authentication.

Directly replying to a spam text message lets a spammer know that your number is genuine. What happens next They can sell your phone number to other spammers who might bombard you with false promises of free gifts and product offers. Instead, it's best to block and report the number.

Yes, it's definitely possible for someone to spy on your text messages and it's certainly something you should be aware of – this is a potential way for a hacker to gain a lot of private information about you – including accessing PIN codes sent by websites used to verify your identity (such as online banking).

Never click on links in a text from an unknown or suspicious sender. Never share any personal or financial information with an unknown sender. Be cautious about where you share your cell phone number or other personal information, especially in response to pop-up ads or free trial offers.

Spyware can be used by anyone, not just hackers

The app can be installed remotely on an iPhone if you have the proper iCloud credentials. For Android phones, someone will need to install it on the phone directly. Once that's done, your messages and more can be intercepted.

Go to the Main Menu. Click on “Secure Message Center” and then select “Send New Message.”

How do I block my Citibank credit card by SMS? ›

SMS - BLOCK **** to 5676791 (**** represents last four digits of your card number). SMS option can be used only when you have your registered mobile number. Make sure you are sending the SMS from the registered number.

Push Notifications

Through your Citi Mobile app, receive notifications and alerts when your payments are cleared, when you receive a credit into your account or when your balances are low. To enable Push Notifications, select the profile & settings icon on the top left.

Citigroup Global Markets Inc. became the latest bank to be added to the list of growing financial institutions under investigation by the U.S. Securities and Exchange Commission. The New York-based bank made the revelation during its annual filing.

Use Citi Quick Lock in the Citi Mobile^® App or at Citi^® Online to instantly block new charges while allowing recurring transactions to continue without disruption. Learn More. $0 Liability on Unauthorized Charges. $0 Liability on Unauthorized Charges You won't pay for unauthorized charges.

Important first steps: Complete card receipt verification, select a PIN, and sign the back of it immediately upon receiving it. Upon activation, you will be prompted to select your custom, 4-digit Personal Identification Number (PIN). Please follow the instructions on the activation sticker on the card.

A lockbox is a post office box used to accelerate the collections of receivables. Receivables are routed to a specific PO Box number, where they are picked up several times a day.

In 2016, the Bangladesh Bank was breached, resulting in the loss of $81 million. This highly sophisticated attack is seen by many as the largest bank robbery in history, later found to be the works of nation state hackers.

Citigroup Inc. has sued Revlon Inc. in a bid to resolve a nagging legal question that emerged after the bank mistakenly wired $900 million to the cosmetics giant's lenders and intensified after Revlon filed for bankruptcy.

Did Citi say credit card customers data was hacked? ›

12:49 p.m. | Updated Citigroup acknowledged on Thursday that unidentified hackers had breached its security and gained access to the data of hundreds of thousands of its credit card customers in North America.

One of the biggest hacks in history is the Equifax data breach that happened in 2017. Equifax, a credit reporting agency, had several security lapses that enabled attackers to access sensitive PII, date of birth, social security numbers, address, driver's license numbers, etc., of over 143 million customers.

Yes. Many original creditors do not file lawsuits or they sell their accounts to a debt buyer. Citibank has historically kept their own accounts and pursued them by filing collection lawsuits.

Login details are needed for account takeover

Criminals use stolen login credentials to break into accounts with payment details, such as shopping accounts. This is called account takeover, and it often leads to identity theft. If the hacker changes your password, you will also lose access to your account.

If we notice suspicious activity on your card, we may contact you by phone, text or email* to confirm you have authorized that purchase. *Note that we will never ask you to provide confidential information through text or email.

Yes, your Citi account will remain the same after the acquisition by Axis Bank. Citibank's consumer business in India will be transferred to Axis Bank, as of March 1, 2023.

Protect yourself from fake text messages

Never give your online banking PIN, full password or card reader codes to anyone via text. Don't phone the number included in the message, as fraudsters will try to trick you into giving away personal information.

There are several ways that scammers can gain access to your online bank account. They could use phishing attacks, malware or other cyberattacks, or buy your credentials online after a data breach. For example, the Michigan-headquartered Flagstar Bank was the recent victim of a data breach.

Is Citibank going under? ›

Based on the latest financial disclosure, Citigroup has a Probability Of Bankruptcy of 1.0%. This is 98.0% lower than that of the Banks sector and significantly higher than that of the Financials industry. The probability of bankruptcy for all United States stocks is 97.49% higher than that of the company.

Yes, following the acquisition by Axis Bank, Citibank accounts will remain unchanged. Customers can continue to use their Citi account with no changes to their account number, IFSC / MICR codes, debit card, chequebook, fees, or charges, and enjoy the account's many benefits.

Axis Bank-Citibank merger complete: What will happen to your Citi credit card, Citi debit card, savings, NRE account, home loan? Yes, your Citi account will remain the same after the acquisition by Axis Bank.