Why do I see 'Invalid Credit Card Number' or `Card_Declined` when trying to enter a credit card or pay my bill? (2024)

Issue

Your invoice payment has been declined and you are receiving the message 'Invalid Credit Card Number' or 'Card_Declined' on your Dashboard.

Resolution

When you select Pay Now in the Billing section of your Dashboard, you may receive the message Invalid Credit Card Number or Card_Declined. This indicates a problem with the information entered for the card.

• Double-check the credit card number, expiration date, and CVV.
• Ensure your address matches what is on file with your bank. This includes ensuring the separation of Line 1 and Line 2 of the address.
• Disable any software that would block your IP address, such as a VPN

Some banking institutions may be screening vendors like Heroku for security reasons and blocking the transaction. In this case, we recommend speaking to your bank about allowing Heroku transactions to be accepted.

Please view our knowledge base article on card declines for more information:

https://help.heroku.com/1QX3UHLI/why-is-my-credit-card-declined