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Why did you transfer money from my external bank account?
There are a number of reasons why we may have transferred money from your external bank account to Stash:
- You initiated a manual transfer (such as a purchase with a transfer), a manual transfer to your Stash banking account1, or a transfer to your Portfolio cash.
- You have recurring transfers set up.
- Your monthly or yearly Stash subscription fee was charged to your externally linked bank account.
To see why a specific transfer was made in your Stash banking account:
- Login to the Stash app.
- Tap your initials (iOS) or hamburger icon (Android) in the upper-left corner.
- Scroll down to the View Activity section and tap Bank Account.1
- Scroll down to the Your Transactions section to view your transactions. To view all of your transactions, tap See All.
To see why a specific transfer was made in your Invest portfolio:
- Login to the Stash app.
- Tap your initials (iOS) or hamburger icon (Android) in the upper-left corner.
- Tap Portfolio in the View Activity section.
- Tap the Portfolio you want to view the activity for. Here you’ll see a record of every transfer from your externally linked bank account, including the amount, date, and type. You can download these records as a separate PDF document to review.
If you see something in your account history that doesn’t match any of these scenarios, we’re here to help. You can contact Support here and they’ll be glad to answer all your questions.
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