What does it mean when your OneDrive account is frozen? (2024)

FAQs

How do I unfreeze my OneDrive account? ›

Sign in to the OneDrive website and choose Unfreeze your account to temporarily access your files. You'll have 30 days to remove enough files to be within your storage limit. View the largest files on your OneDrive. Your files will be read-only, but you can download or delete files to get back under your storage limit.

You may see an "account frozen" message if you have exceeded your storage allowance and/or haven't signed in for a long time. Don't worry, your files are still there. You just need to get back under your Microsoft storage quota to get access to your files again.

Tap Unfreeze to acknowledge the reminder. To purchase additional storage, tap Get 1 TB of OneDrive storage with Office 365. After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account.

Your bank account can be frozen if a creditor or debt collector has a court judgment against you. It can also be frozen if the bank suspects unauthorized, irregular, or unlawful activities, such as those involved with money laundering, identity theft, counterfeit or stolen checks, or other financial crimes.

Open Command Prompt by searching for 'cmd' in the Start menu, or press Windows key + R and type 'cmd' (without quotes), then hit Enter. Type the command 'taskkill /f /im OneDrive.exe & start OneDrive.exe' (without quotes) and press Enter. This will force close OneDrive and restart it.

Yes. If you receive an email like this, it's for one or more of these reasons: You haven't used your OneDrive account in two years. You have exceeded your OneDrive storage limit for more than 12 months.

OneDrive can get stuck syncing files when there's a permissions issue (of unknown origin) on any of the files in your OneDrive folder.

An error in your computer's account settings, insufficient storage space in OneDrive, incomplete OneDrive configuration, program errors, and more may be the cause of the OneDrive not running on PC. If you are facing this OneDrive not working issue, take it easy, you will find effective fixes in the following contents.

Why is my Microsoft OneDrive not responding? ›

If you can sign in to OneDrive online, but not on your computer, check for updates. If your computer is up to date, reset OneDrive. Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset.

Whether to use OneDrive or not is up to you. If you don't mind Microsoft looking at your files and having enough storage space on your computer, then go ahead and use it. But if you're concerned about privacy or don't want to risk losing your files, then it's best to avoid it.

If you don't renew your Microsoft 365 subscription, you will lose access to all the Microsoft 365 apps including OneDrive storage.

After seven days, the OneDrive for the deleted user is moved to the site collection recycle bin, where it is kept for 93 days. During this time, users will no longer be able to access any shared content in the OneDrive. To restore the OneDrive, you need to use PowerShell.

There are several reasons why your Windows device may not sign in to OneDrive. It includes faulty installations, incorrect credentials, and outdated software. Here are some possible reasons you can't log in: An outdated OneDrive version.

View the full steps

If you can sign in to OneDrive online, but not on your computer, check for updates. If your computer is up to date, reset OneDrive. Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset.

There will be plenty of reasons if OneDrive is not syncing. If you are running an old version of the app, then the chances are that you might experience OneDrive sync issues. Additionally, you could have just run out of space on the cloud as well, and you should try to get more space.