If your OneDrive is frozen because you stopped using it, sign in to theOneDrive websiteand follow the on-screen instructions to unfreeze it.
If your OneDrive is frozen because you’re over your storage limit, you have two options:
1. Get more storage
Increasing your storage quota will unfreeze your account. This can be achieved by taking a manufacturer bonus, referral bonus, or buying a subscription.
Sign in toManage your storageand see what plans and offers areavailable to you.
Need more than 1 TB? With anOffice 365Home subscription,you get 6 TB: 1 TB for each of the 6 users. You can shareyour total storage aroundand have use of more than 1 TB bysharing folders between usersandadding the shared folders to your own OneDrive.
You can also unfreeze your account through the OneDrive mobile app, orpurchase additional storage if needed.
To unfreeze your account, tapUnfreeze your account. (Note that you will have 30 days to remove enough files to be under the storage limit before your account will be refrozen.) TapUnfreezeto acknowledge the reminder.
To purchase additional storage, tapGet 1000 GB of OneDrive storage with Office 365.
Note:After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account.
2. Delete some files
Sign in to theOneDrive websiteand chooseUnfreeze your account to temporarily access your files. You'll have 30 days to remove enough files to be within your storage limit.
View thelargest files on your OneDrive.Your files will be read-only, but you can download or delete files to get back under your storage limit. If you don't remove enough files within 30 days, your account will be frozen once more and you won't be able to unfreeze it again.
Free up OneDrivestorage by choosingwhich OneDrive folders to sync with your computer.
Note: After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account.
