If you see an error that says
Sorry, something went wrong. There was a problem switching your profiles.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Blu-ray Player
Sign out of Netflix
Go to the Netflix home screen, then go left to open the menu. Go to the bottom of the menu, then go right and select Get Help. Select Sign out. Sign back in, then try Netflix again. If your device is on an error screen: Select More Details. Select Sign out or Reset. Sign back in, then try Netflix again. If you can't find Get Help or Sign out: Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. On the menu that appears, select Sign out, Reset, or Deactivate.
iPhone, iPad, or iPod touch
Sign out of Netflix
Open the Netflix app. In the lower right, tap My Netflix In the upper right, tap the Menu Tap Sign Out Sign back into your Netflix, then try again.
.
.
, then tap Sign Out to confirm.
Update the Netflix app
Go to the home screen, then tap App Store. Tap Search, and enter "Netflix". In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it. When the update is done, try Netflix again.
Reinstall the Netflix app
Uninstalling the app will delete any downloads saved to your device and sign you out of Netflix. Go to the home screen, then tap and hold the Netflix app. Tap Remove app > Delete app > Delete. Open the App Store and search for "Netflix." Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it. When the app is installed, try Netflix again. Note: If you can't find the Netflix app after removing it, follow Apple's steps to redownload an app from the App Store.
Set-top Box or Streaming Media Player
Sign out of Netflix
Go to the Netflix home screen, then go left to open the menu. Go to the bottom of the menu, then go right and select Get Help. Select Sign out. Sign back in, then try Netflix again. If your device is on an error screen: Select More Details. Select Sign out or Reset. Sign back in, then try Netflix again. If you can't find Get Help or Sign out: Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. On the menu that appears, select Sign out, Reset, or Deactivate.
Smart TV
Sign out of Netflix
Go to the Netflix home screen, then go left to open the menu. Go to the bottom of the menu, then go right and select Get Help. Select Sign out. Sign back in, then try Netflix again. If your device is on an error screen: Select More Details. Select Sign out or Reset. Sign back in, then try Netflix again. If you can't find Get Help or Sign out: Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. On the menu that appears, select Sign out, Reset, or Deactivate.
Xbox One
Sign out of Netflix
Go to the Netflix home screen, then go left to open the menu. Go to the bottom of the menu, then go right and select Get Help. Select Sign out. Sign back in, then try Netflix again. If your device is on an error screen: Select More Details. Select Sign out or Reset. Sign back in, then try Netflix again. If you can't find Get Help or Sign out: Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. On the menu that appears, select Sign out, Reset, or Deactivate.
All other devices
We're looking into this problem. To help us investigate, contact us.
Related Articles
- Billing and Payments
- How to download titles to watch offline
- How to create, change, or delete profiles
- Netflix isn't working
- How to search and browse Netflix
