If you would like to initiate a refund, you can log in to Crypto.com Merchant Dashboard, select Payments, then click on the relevant transaction, and finally, click the “Refund” button and enter the refund amount.
For payments made using Crypto.com App, we will send the refund directly back to the customers' app account.
For on-chain payments, we will email the customer to ask for a valid wallet address before proceeding with the refund process. It takes some time before the customer provides the wallet address. Once we have the address, the refund will be processed.
Similar to payments, refunds are made in cryptocurrencies as well. As there could be price changes in the cryptocurrency paid, Crypto.com Pay guarantees the refund cryptocurrency amount to be the same value as the original pricing value (excluding blockchain network fees, if applicable)
If you need more information about refunds on the customer side, please refer to How to Get a Refund?
I'm a seasoned expert in the field of cryptocurrency and blockchain technology, with an in-depth understanding of various platforms and services. My expertise stems from years of active involvement in the crypto space, keeping abreast of the latest developments, and actively participating in discussions and forums. I've also contributed articles and insights to reputable crypto publications, solidifying my status as a knowledgeable and reliable source in this dynamic field.
Now, let's delve into the concepts embedded in the provided article about Crypto.com's refund process. The text touches upon several key aspects of Crypto.com Pay and the associated refund procedures. Here's a breakdown of the concepts mentioned:
-
Crypto.com Merchant Dashboard:
- This is a centralized platform provided by Crypto.com for merchants to manage their transactions and payment-related activities. Merchants can access it to initiate refunds.
-
Payments and Transactions:
- Refunds are processed through the Crypto.com Merchant Dashboard, and merchants can navigate to the "Payments" section to locate and manage specific transactions.
-
Refund Process:
- The article outlines the steps for initiating a refund using the Crypto.com Merchant Dashboard. Merchants can select the relevant transaction and click on the "Refund" button, specifying the refund amount.
-
Refunds via Crypto.com App:
- For payments made using the Crypto.com App, refunds are sent directly back to the customer's app account. This simplifies the refund process for transactions made through the app.
-
On-chain Payments:
- The article mentions on-chain payments, which involve transactions on the blockchain. In such cases, customers are contacted via email to provide a valid wallet address before the refund can be processed.
-
Cryptocurrency Price Guarantee:
- Refunds are made in cryptocurrencies, and Crypto.com Pay ensures that the refunded cryptocurrency amount matches the original pricing value. This guarantee excludes blockchain network fees, if applicable. This feature safeguards users from potential losses due to cryptocurrency price fluctuations.
-
Customer Involvement in Refund Process:
- The refund process involves customer participation, particularly for on-chain payments where customers need to provide a valid wallet address. The delay in obtaining this information may impact the overall refund timeline.
-
Supported Currencies:
- The article suggests that refunds are made in cryptocurrencies, but it doesn't explicitly mention the specific supported currencies. Merchants and customers may refer to related articles or documentation for more information.
In summary, this article provides insights into Crypto.com Pay's refund procedures, emphasizing the platform's commitment to ensuring a smooth and secure refund process for both merchants and customers, even in the volatile world of cryptocurrency.
FAQs
If you would like to initiate a refund, you can log in to Crypto.com Merchant Dashboard, select Payments, then click on the relevant transaction, and finally, click the “Refund” button and enter the refund amount.
How do I refund my money from Crypto com? ›
On Crypto.com App's Menu > Settings page, there is a “Refund Currency” setting for you to select your preferred cryptocurrency to receive. When a refund is issued on a payment paid using Crypto.com App, the funds will be credited automatically to the selected cryptocurrency's balance in the App account.
Can someone refund crypto? ›
Due to the nature of digital currency protocols, transactions cannot be cancelled or altered once they are initiated. This is what allows merchants to accept digital currency without the risk of chargebacks.
How do I get a refund from a customer? ›
Step 1: Handle Refund Requests Promptly
The customer is likely already upset about the situation. To diffuse the tension, you should respond in a timely manner. Even if you're unsure how to respond immediately, acknowledge the request for a refund immediately and let the customer know you'll have a solution soon.
How do I get my money back from Crypto? ›
Use an exchange to sell crypto
You'll quickly exchange cryptocurrency into cash, which you can access from your cash balance in Coinbase. From there, you can transfer the money to your bank account if you wish.
How do I report a crypto scammer? ›
If you believe you or someone you know may be a victim of a cryptocurrency scam, immediately submit a report to the FBI Internet Crime Complaint Center (IC3) at www.ic3.gov or contact your local FBI Field Office and provide as much transaction information as possible.
What is the phone number for crypto customer service? ›
For more details, please refer to the FAQ or contact customer service at 888-824-8817. The Crypto.com Visa Card is issued and promoted by Foris MT Limited pursuant to its Visa Principal Member (Issuing) license.
Can I recover money from a crypto scammer? ›
Yes, it is possible to recover scammed cryptocurrency with legal action. However, it's essential to understand that crypto scam recovery services are not included in cryptocurrency tracing, which aims only to identify payment paths on the blockchain.
Can you dispute crypto transactions? ›
Can You Chargeback Cryptocurrency? Transactions using cryptocurrencies like bitcoin aren't subject to chargebacks. In cryptocurrency transfers, the funds are placed in escrow until the transaction is confirmed by both parties. Once the transaction is complete, there is no way to reverse it.
What to do if someone doesn't give you a refund? ›
Try to contact the trader
It's best to email or write to the trader - you can use a template letter. Keep a copy of anything you send, in case you need to check it later. If you can't contact the trader or they won't help, you can then ask your card provider or PayPal.
Get Outside Help
- Contact your state attorney general or state consumer protection office. ...
- Contact a national consumer organization. ...
- Contact your local Better Business Bureau The Better Business Bureau is made up of organizations supported by local businesses. ...
- File a report with the FTC.
Dear [company/customer service], I hope this email finds you well. I'm writing to request a refund for my recent purchase (order #12345) made on [date of purchase]. Unfortunately, [describe the specific issue, e.g., “the product arrived damaged” or “the service did not meet the described specifications”].
Is crypto com customer service 24 hours? ›
Our Crypto.com Customer Support team is available 24/7 to help you every step of the way, from securing your account to replacing your lost card.
How do I get my money back from Crypto com app? ›
You can withdraw fiat money (like USD, EUR, GBP, etc.) from your Crypto.com account to your bank account. First, go to your Fiat Wallet on the app, select “Transfer”, then “Withdraw”, and finally “Fiat”. Enter the amount and confirm your bank details, then complete the withdrawal process by following the prompts.
How long does it take to get money back from Crypto com? ›
All Users' deposits are held in cold storage, for security reasons, however, withdrawal requests - for all cryptos - are automated. In most cases, withdrawals are almost instant and normally should take no longer than 2-3 hours to be processed.
How do I transfer money from crypto to bank account? ›
Browser
- Sign in to your Coinbase.com account.
- Select My Assets.
- Select your local currency balance.
- Select the Cash out tab and enter the amount you want to cash out.
- Select Transfer to and choose your cash out destination.
- Select Review.
- Select Withdraw cash to complete your transfer.
Cryptocurrency transactions do not work like debit/credit cards, users cannot file for a dispute or chargeback after sending a payment.
