How do I cancel my Stash plan? (2024)

We’ll be sorry to see you go! You can cancel your Stash plan at any time in the app or online at Stash.com.

Keep reading to learn what to do before you close, and how to cancel your plan in the app or on the web.

Things to know before you close your subscription:

  • Retirement Portfolios (IRA): You’ll need to close your IRA before you cancel your Stash plan. You can find the full instructions for closing your IRA here
    • Note: If you’re closing your IRA early (before age 59 ½), you may receive fines or penalties from the IRS. You may be able to avoid some fines or penalties by transferring your Portfolio to another broker, also known as an ACAT (Automated Customer Account Transfer). Learn more about ACATs here
  • Kids Portfolio(s): You’ll need some help from us. Please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at support@stash.com.

This should not be construed as tax advice. Please consult a tax professional for additional questions.

To start the closing process, complete the following steps:

  1. Make sure your external bank is linked. Help me link my external bank
  2. Turn off auto-invest for your accounts. How do I turn off auto invest?
  3. Sell all of the investments in your IRA and wait for them to settle (up to 3 business days). I need help selling my investments
  4. Wait for any recent deposits to be available to withdraw (up to 6 business days). How can I make a withdrawal?

Other notes about canceling your Stash plan:

  • When you close your Personal brokerage account, all of your investments will be sold. Proceeds will be returned to you through your external linked account.
  • We recommend transferring your Stash banking account balance to your external bank account before cancel your plan.
  • If you have an external bank account linked to Stash when your account is closed, we’ll automatically send your remaining balances to that account.
  • If you don’t have an external bank account linked when your account is closed, we’ll mail you a refund check for the remaining balance. It can take 7-10 business days to receive the check.
  • If you receive direct deposit into your Stash banking account, please update your direct deposit information with your employer.
  • If you get a tax document, we will notify you via email, even after your subscription is closed. This email will include a link to access your tax documents on our website. Login with your same username and password.

You might be invited to complete a survey regarding your Stash experience. Filling it out will help us gain valuable feedback we can use to improve.

Follow these steps to close your subscription:

On the app:

Note: Update your app to the latest version, otherwise you won’t be able to close in-app.

  1. Click here to open the Canceling Your Plan screen.
  2. Tap Cancel my plan.
  3. Follow the prompts to close your account.

Once you have completed all required steps, the closing process can take up to 10 business days. You will receive a confirmation email when all the steps are complete and your account is completely closed.

On the web:

  1. Click here to open the Canceling Your Plan screen.
  2. Click Cancel my plan.
  3. Follow the prompts to close your account.

Once you have completed all required steps, the closing process can take up to 10 business days. You will receive a confirmation email when all the steps are complete and your account is completely closed.

Still need help canceling your Stash plan? We can help! Please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at support@stash.com.

How do I cancel my Stash plan? (2024)

FAQs

How do I stop my Stash subscription? ›

To cancel your Stash subscription, just follow these three steps: Go to https://app.stashinvest.com/manage-subscription/manage. Log in to your Account. Click Cancel My plan.

How long does it take to close a Stash account? ›

Once you have completed all required steps, the closing process can take up to 10 business days. You will receive a confirmation email when all the steps are complete and your account is completely closed.

How to close Stash retirement account? ›

On the app:
  1. Login to the Stash app.
  2. Tap on Retirement Portfolio.
  3. Tap the gear icon in the upper-right corner.
  4. Scroll to the bottom, then tap Close retirement account.
  5. Follow the prompts to close your Retirement Portfolio.

Is there a penalty for withdrawing from Stash? ›

Prior to age 59½, withdrawals of interest and earnings are subject to income tax and a 10% penalty. All earnings are tax free at age 59½ or older, assuming your first contribution was more than 5 years prior. Income Eligibility applies.

Why am i getting charged for Stash subscription? ›

Stash offers two billing plans: monthly or yearly. After you complete your free trial, we will automatically bill you every one-month or one-year anniversary on the day that you signed up for your account.

How do I stop recurring payments on StashAway? ›

To cancel your eGIRO FAST deposit, log into your StashAway account, then: Mobile app: Select "Transfer" at the bottom of the screen > Select “Scheduled deposits” > Under “Scheduled eGIRO FAST deposits”, select the deposit you'd like to remove > Tap “Remove” at the bottom left of the screen.

Why can't I get my money out of Stash? ›

There are four factors that may impact your ability to transfer out of your Stash Personal Brokerage portfolio: Invested funds: If you want to transfer money you've invested, you'll need to sell those investments first. Unsettled sales: Funds from an investment sale will take two business days to settle.

Can I get all my money back from Stash? ›

How are refunds calculated if I close my Stash account or close my subscription plan? Stash will refund any and all pre-paid portions of your Stash subscription fee in accordance with the terms of your Advisory Agreement.

Why is Stash holding my money? ›

If the withdrawal request is rejected, we will hold the withdrawn amount of cash in the Stash Account for 5 business days. You may retry the withdrawal request within this time period. If the withdrawal is unsuccessful, funds will be reinvested into the Stash account.

How do I delete my stash away account? ›

If you wish to close your account, please contact our Client Experience team at support@stashaway.sg so that we may do the necessary.

Can I close my retirement account? ›

As a general rule, you can terminate your 401(k) plan at your discretion.

Is my Stash retirement account a Roth IRA? ›

What retirement account types does Stash offer? A Roth or Traditional IRA is included in every Stash subscription. A Roth IRA is funded with post-tax dollars—so after age 59 ½, withdrawals of the money you put in (contributions) are penalty and tax free.

Is Stash good for retirement? ›

Stash Advantages

You can open an investment account with no minimum, and use their robo-advisor with an opening deposit of just $5. Decent investment selection. Stash lets you invest in thousands of different stocks and ETFs. They offer retirement accounts and custodial accounts.

How big of a retirement Stash do you need? ›

You'll need to do some calculations to figure out how much money you need to retire comfortably based on your current income and the age at which you plan to retire. Experts suggest that people need about 80% of their annual pre-retirement income to maintain their living standard after retirement.

Is Stash trustworthy? ›

Stash offers FDIC-insured bank accounts through Stride Bank. Your accounts with us are insured to the regulatory limits by the Federal Deposit Insurance Corporation (FDIC).

How do I change my Stash subscription? ›

In the app:
  1. Click here to navigate to the Subscription plan page.
  2. Tap Change next to Billing frequency.
  3. Tap Yearly or Monthly, then tap Continue.
  4. Follow the prompts to change your plan.

How do I turn off auto Stash? ›

Follow these steps to change your auto invest settings on the web:
  1. Login to the Stash website.
  2. Click Manage auto-invest in the Ways to Invest section.
  3. Click on the auto invest schedule you want to change.
  4. Click Edit next to what you want to change. ...
  5. Select your change, then click Update.

What is Stash subscription on cash App? ›

Stash aims to help people build long-term wealth. For a monthly fee, users can access a robo-advisor investing service, retirement and brokerage accounts and a bank account with a debit card that earns stock rewards.

Why is Stash taking money out of my bank account? ›

There are a number of reasons why we may have transferred money from your external bank account to Stash: You initiated a manual transfer (such as a purchase with a transfer), a manual transfer to your Stash banking account1, or a transfer to your Portfolio cash. You have recurring transfers set up.

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