9 secrets for closing sales with highly informed customers (2024)

The best salespeople are trusted advisors. That’s truer now than ever with research indicating that over 70% of customers conduct research online before purchasing.

Today’s salesperson must be prepared to interact with this highly informed individual and offer personalized advice to enhance what they already know.

2. Listen actively and bring value

Successful sales people are genuinely helpful. Listen closely to what your prospective customer is saying and respond with solutions that meet those expressed needs. This is how you help prospects make their own decision to buy.

A sales professional will soon lose credibility if he or she doesn’t show a deep understanding of a prospect’s needs or doesn’t understand in detail his or her own company’s offerings.

3. Call high

Seek out prospects who have the authority to make an order.

4. Be disciplined

Keep an up-to-date prospects list, where you gather information about each prospect including their needs, their level of interest in your offerings, the date of your last conversation and proposed future steps. Group prospects into categories: Excellent, average or weak leads. This will help you adapt your strategy and follow-up efficiently.

5. Be systematic about generating leads

You need a structured approach to meeting your sales objectives. Make sure you’re systematically generating sufficient sales prospects on a weekly basis. You or your sales team should have specific targets for the number of prospects you need in the pipeline at any given time.

6. Manage your time diligently

Pull the weeds from your garden. Identify leads who will never buy from you and focus your energy elsewhere.

7. Be ready to respond to objections

You have to be prepared to handle them immediately. Potential customers may have read online reviews of your product or service, or compared features against those offered by competitors. Assume he or she has done research and be ready to respond to any concerns or reasons to resist buying.

8. Ask for a next step

Every time you have a telephone call or face-to-face meeting with a prospect, you should propose a concrete next action. If you’re not closing the sale at that point, ask if you could get together again and continue the discussion. This is how you know whether you can take this further or you’re just wasting your time and energy.

9. Ask for referrals

Recommendations from satisfied customers build your credibility and increase your trustworthiness in the minds of prospects. Referrals shorten the selling cycle and enhance the chances you'll get the sale.

9 secrets for closing sales with highly informed customers (2024)

FAQs

9 secrets for closing sales with highly informed customers? ›

The 1-10 closing technique is a straightforward process of asking your prospect how you're doing so far – on a scale from 1 to 10. Next, use that answer as a guide for the rest of the closing process.

What is the 1/10 closing technique? ›

The 1-10 closing technique is a straightforward process of asking your prospect how you're doing so far – on a scale from 1 to 10. Next, use that answer as a guide for the rest of the closing process.

What is the best closing technique? ›

What Are the Best Closing Techniques in Sales?
  1. Making an assumption. ...
  2. Offering an alternative option. ...
  3. Asking a sharp-angle question. ...
  4. Creating a sense of urgency. ...
  5. Giving a professional suggestion. ...
  6. Making it feel like "now or never" ...
  7. Summarizing the points. ...
  8. Offering a discounted (but less attractive) option.

What are the 3 most important things that are required to close a sale? ›

3 Essential Tips to Closing a Sale
  • Identify and Solve a Real Problem. The first thing to remember is you are trying to identify and solve a real problem. ...
  • Work with the Right People. ...
  • Communicate Appropriately. ...
  • Closing Techniques. ...
  • Bonus Tip: Salesvue.
Mar 30, 2022

How do you close a sales deal with a difficult customer? ›

How to Close a Sale With a Tough Customer
  1. How To Close A Sale With Tough Customers. It's important to note that some sales won't happen regardless of your persistence and skill. ...
  2. Stay Calm. ...
  3. Be Firm. ...
  4. Go Face To Face. ...
  5. Solve, Don't Sell. ...
  6. Offer Different Options. ...
  7. Be Direct. ...
  8. Know When To Back Off.
Feb 4, 2024

What is the 1 2 3 closing technique? ›

1-2-3 Close. 1-2-3 sales closing technique idea is to distill your sales pitch down to a compelling trio of your product or service benefits. For example: “This software will save you time, cut costs, and reduce errors.” The three points work together to drive home the value of your product.

What is the Ben Franklin Close technique? ›

The Ben Franklin Close is a closing technique where you create a list of the pros and cons of the product with your prospect. The idea is to understand the prospect's objections, priorities, and other factors influencing their purchase decision.

What should salespeople do immediately after closing a sale? ›

  • Immediately move on to the next prospect; time is money when it comes to sales. B ) 
  • Ask the customer if he or she can recommend any other prospects who might be interested in the same product. C ) 
  • Immediately cement any necessary details about delivery time and other matters important to the customer. D ) 
Feb 25, 2024

How to close sales leads? ›

Topics
  1. Closing sales in 7 steps (or less)
  2. 1Send through the costs.
  3. 2Ask for the sale.
  4. 3Address your prospect's concerns.
  5. 4Prepare to negotiate.
  6. 5Use the right sales closing technique.
  7. 6Follow up with your prospect.
  8. 7Know when to move on.

What is the 3 3 3 rule in sales? ›

The 3-3-3 rule is a guideline that suggests breaking down your marketing message into three parts, each lasting 𝐭𝐡𝐫𝐞𝐞 𝐬𝐞𝐜𝐨𝐧𝐝𝐬, 𝐭𝐡𝐫𝐞𝐞 𝐦𝐢𝐧𝐮𝐭𝐞𝐬, 𝐚𝐧𝐝 𝟑𝟎 𝐦𝐢𝐧𝐮𝐭𝐞𝐬, respectively. This rule acknowledges the short attention spans of today's consumers and aims to deliver concise, impactful content across various timeframes.

How to create urgency in sales? ›

How to Create Urgency in Sales (11 Effective Strategies)
  1. Use Social Proof. ...
  2. Use Countdown Timers. ...
  3. Use Limited Time Discounts. ...
  4. Create Implied Urgency. ...
  5. Position Your Offer as Exclusive. ...
  6. Add “Limited Supply” Cues. ...
  7. Stack Value On Time-Sensitive Bonuses. ...
  8. Share Your Biggest Success Stories.

How do you soft close sales? ›

Soft close

A soft close is the least demanding of the closing techniques. A salesperson using this method asks questions that give information about a product, but they do not directly ask someone to buy what they are selling. Instead, they use their questions to help the customer feel open to making a purchase.

What is the takeaway sales strategy? ›

One of the more powerful closing tactics is the sales takeaway. This tactic is where the salesperson switches from trying to get the prospect to buy the product to trying to take away the option for the prospect to buy the product.

How to be a better closer in sales? ›

They stay positive and professional.
  1. They know the close starts right at the beginning of the sale. ...
  2. They know that a close goes both ways. ...
  3. They create genuine urgency. ...
  4. They get buy-in on each step before moving to the next one. ...
  5. They define their prospects' decision criteria early on.
Dec 6, 2021

What is the scale of 1 to 10 close? ›

The "1 to 10" Close

When you want to try and close the sale, ask them how close they are to deciding on a scale from 1 to 10, with 1 being not interested and 10 being ready to buy. If they say 5 or less, you have some work to do. If they say 8 or above, you know you're close to closing.

When using the 1 10 closing technique what should you do if your prospect gives you number lower than six? ›

When using the 1 - 1 0 closing technique, what should you do if your prospect gives you number lower than six? Back up to the explore phase of your inbound sales strategy and figure out what you missed. End the meet'ing as quickly as possible and stop pursuing that lead.

What are the three types of closes? ›

If you feel that the customer is ready to commit, you can test for agreement on your recommendation by using several different types of closing questions: the trial close, the alternative choice close, or the sharp-angle close.

What is an example of a summary close? ›

An Example Of A Summary Close

You need to get to <insert desired outcome>, because by doing so, it'll mean <insert meaning of achieving desired outcome>.” “We can help you achieve <insert desired outcome>, by <explain exactly how your product or service will get them their desired outcome”.

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