Why my token is not working?
When the Token is functioning properly, the green light should be blinking once every minute. If you see a red blinking light, or when there is no light, this means the Token is not working. You need to replace your Token if it is lost, faulty, damaged, or when the battery is low.
Reasons Why Prepaid Meter Is Rejecting Tokens
When your meter number is wrong, it becomes impossible to load tokens on the meter. According to Abuja Electricity Distribution Company (AEDC), the inability for a meter to accept tokens may be due to wrong meter number when vending.
WHY DOES MY METER REJECT TOKENS? This may result from using the wrong meter number when vending, a faulty meter or change in tariff index. The customer is required to visit any of our nearest customer care units or contact us through our contact channels(helplines, social media & live chat) for immediate assistance.
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M-PESA.
- Enter KPLC prepaid business number 888880 or 88888.
- Enter your 11 digit meter number.
- Enter amount between 250 and 35,000.
- Enter your M-Pesa pin.
Kenya Power on Twitter: "@KimariQ Please press 00 then enter or # to reset the meter to disconnect at 0 units.
Step 1. Have the C.I.U (token meter) connected to a wall socket and switched on. Step 2. Press 59698686 followed by meter number then press Ok.
- If your prepaid meter number begins with 45 or 46, type in your meter number and press enter. ...
- Type the 1st 20 digits of your meter activation token, then enter.
- Type the 2nd digits of your meter activation token, then enter.
Press the I key followed by 008. The consumption and number of days are displayed on the meter. The day and consumption counters will be reset by pressing the i key twice.
If you try to load your tokens and encounter no response, you must first ensure that; Your meter is ON. Your account is VALID. You have sufficient token balance.
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If this happens:
- Unplug the keypad and plug it into a different power outlet socket that is closer to the main distribution board.
- Unplug all the appliances near the keypad.
Why is my meter number blocked?
It happens occasionally that a pre-paid electricity meter is “Blocked by Credit Control” due to arrears Rates & Water Account or the Account Payment was made after the due date.
Most customers using prepaid meters are blocked because of credit control. So, how to unblock the electricity meter? In such a case, you should present your case to the municipality for immediate resolution on how to unblock a prepaid electricity meter.
How To Fix KPLC CIU Connect Error. Solution 1: Ensure you plug in your meter to the socket (not extension). If this fails, look for RECHARGEABLE batteries, plug in to the socket. Solution 2: Ensure that the CIU cable is not faulty by using another CIU cable then plug it back to the socket.
Possible Cause. The Customer user Interface Unit is not having a strong communication link with your meter through the power source. Weak batteries inserted into the Customer user Interface Unit. The Customer user Interface Unit not paired with the meter.
Press the I key followed by 008. The consumption and number of days are displayed on the meter. The day and consumption counters will be reset by pressing the i key twice.
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If this happens:
- Unplug the keypad and plug it into a different power outlet socket that is closer to the main distribution board.
- Unplug all the appliances near the keypad.
