What happens when you reset Ledger Live? (2023)

What happens when you reset Ledger Live?

Resetting Ledger Live erases all settings and accounts on your computer. Once you have reset Ledger Live, you can then choose a new password and add your accounts back with your Ledger device.

Clear the cache in Ledger Live to fix an incorrect balance or operation history. This forces a full synchronization of your operation history with the blockchain network.

How to Factory Reset LEDGER Nano S - Erase Private Keys and Wallets ...

— And even without your Nano, you can still access, control and restore your accounts – as long as you've stored your recovery phrase securely! — Back-up security if built into the Ledger set-up process, so even if the worst happens, your crypto is still completely safe – and accessible to you.

This protection exists because of three crucial parts of the Ledger infrastructure: the security chip we use in our device, the custom-made operating system of the device, and our team of in-house hackers that find every possible vulnerability to make sure your keys are never, ever revealed.

Although your Ledger device can store a large number of coins and tokens, not all coins and tokens are supported by the Ledger Live app. Non-supported coins will not appear in Ledger Live, will not have a balance, and will not be reflected in your total portfolio value.

Turn off any anti-virus, firewall and VPN software on your computer. Try again to acess the Manager or perform the genuine check. Whitelist Ledger Live in your anti-virus if that worked.

A synchronization error may occur in Ledger Live when there is or has been a temporary problem with Ledger's blockchain explorers. This problem can be solved by first updating to the latest version of Ledger Live and then by clearing the cache after the service has been restored.

What happens when you lose Ledger?

Even though Ledger has this neat device wipe feature though — if you lose your device, we heavily recommend immediately generating a new wallet(and backup) on a new Ledger device, then send over the funds from the old wallet to the new one. Just to be extra sure!

If your device is lost, stolen, or no longer working, you can restore your funds through your recovery phrase on any hardware or software wallet that supports 24-word recovery phrases. Make sure that your Recovery sheet is easily accessible. You can download a new Recovery sheet here. Restore from Recovery phrase.

If you have your recovery phrase, you will always be able to regain access to your funds. To access your Ledger device, you need to reset your device to factory settings and restore your device from your Recovery phrase.