What to do if an eBay seller isn t responding? (2024)

Table of Contents

What to do if an eBay seller doesn t respond?

Once you open a case, the seller should respond to you within 3 business days. If the seller doesn't respond within that time, go to the Resolution Center to escalate the case to Customer Support.

(Video) Ebay Refund Guide - Get Your Money Back From a Bad Seller
What do you do when a seller doesn't respond?

What To Do When Sellers Are Not Responding To Your Offers
  1. Send More Offers. When you are seeking good deals, your offers will reflect your intentions. ...
  2. Make Better Offers. Sometimes it is the quality of your offers, not the quantity which is the issue. ...
  3. Limit the Time to Answer. ...
  4. Follow Up. ...
  5. Put Pressure on the Agent.
Nov 16, 2015

(Video) I Was Scammed On EBAY - Seller Doesn't Ship Item
(Krusty Doggo)
How long should I wait for a seller to respond on eBay?

The seller has 24 hours to respond or they can just let it expire. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.

(Video) Seller Stop Responding | What should I do?
(King Khang )
Do eBay sellers respond to messages?

There is no policy on ebay that mandates a seller to respond to a question, Generally speaking, maintaining intensive and clear communication with your buyers, though, is in your best interest. There may be situations in which not responding is the best solution.

(Video) eBay: How Would You Respond to This Buyer Message?
Do sellers ever win eBay disputes?

eBay will send updates about the status of the dispute and may, in some cases, request additional evidence. If the seller wins the dispute, they get to keep their funds. If they lose, the funds are taken away and the seller is charged a $20 dispute fee.

(Video) HOW TO CALL EBAY! Real live Customer Service 2022 | Buyer and Seller Support
(RK Treasure Center)
Will eBay refund my money if seller has not?

If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.

(Video) eBay shipping fail! Got the wrong item! #ebay #failvideo #ebayshipping #onlineshopping #wrongitem
(Mega Jay Retro)
What does it mean when a seller takes a long time to respond?

There are quite a few reasons why a seller might take longer than usual to respond to your offer. The first is if they received multiple offers. “Typically, response time increases if there is more than one offer on the table,” says Ross. “Sellers may take their time to choose which offer is best for them.”

(Video) Avoid This Common Ebay Scam
(Dinkie The Sink)
What to do if the seller is stalling?

File a Suit Against the Seller

If the seller has not complied with the contract and continues to delay, hire a real estate lawyers to file a lawsuit against them. Ask for specific performance of the contract so the seller is forced to comply with the contract and so you can take both legal and equitable ownership.

(Video) Ebay Buyer Said Item Not Received. What to do?
(Eye For Profit)
How long does a seller have to respond to a question?

Unfortunately, there's no rule about how quickly a seller has to respond to your offer. However, most sellers will extend the common courtesy to a buyer and respond in writing within 24 to 72 hours (or three business days) from the receipt of the offer.

(Video) 013: 6 Automatic Ways To Remove Defects from eBay Seller Performance
(Daily Refinement)
Can eBay force a refund?

Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.

(Video) EBAY Buyer Has Not Paid & Unpaid Item Cases Take TOO LONG!
(Eye For Profit)

Does eBay monitor your messages?

Does eBay monitor and store members' messages? We may monitor messages (together with any attachments) sent between members for fraud, abuse, spam, illegal content, and other policy violations. We keep a copy of all communications which can be used to help in these circ*mstances.

(Video) How To Win Ebay Customer Disputes Everytime! Win Item Not As Described Did And Not Receive Cases
(Side Hustle Monster)
Does blocking a buyer on eBay stop them messaging you?

Blocked users are still allowed to message you about a listing. If you decide to change this, you can do so on the buyer requirements page of your eBay account. You'll find this page under the 'Site Preferences' tab in your account.

What to do if an eBay seller isn t responding? (2024)
Will eBay side with seller?

Ebay doesn't know what the seller shipped or what the buyer received and they don't know what the buyer sent back or what the seller received, so they almost always take the buyers side. Have a safe and Happy New Year.

Is it rare to get scammed on eBay?

The online auction site launched in 1995, and scammers have used it ever since. eBay involves a lot of trust on behalf of the buyer and the seller, but it's relatively easy for that trust to be exploited. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user.

What is an abusive buyer on eBay?

Not allowed

Returning an item other than the original item received. Using or damaging an item and then returning it. Returning an item with the reason that it was not as described when it was described accurately.

Will eBay refund me if I get scammed?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.

Can you leave negative feedback for a buyer who didn't pay on eBay?

Sellers aren't able to leave negative or neutral Feedback for buyers. That means sellers need other tools that will protect them against unfair treatment from buyers and bring those buyers to eBay's attention. You can block buyers with too many policy violations, unpaid items, or who aren't registered with PayPal.

Do refunds count against you on eBay?

When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursem*nt. Starting May 2022, when you issue a partial refund to a buyer, eBay will automatically credit a prorated portion of your final value fee based on the adjusted total amount of the sale.

How long is too long to wait for a reply?

A week gives the person enough time to thoughtfully respond.

Even though it's a little old-fashioned, some people will wait 3 days after a date to text you back to make you miss them more. Waiting any longer than a week could be a sign they're not interested, and it might be best to let the conversation die out.

What is a reasonable amount of time to wait for a reply?

This joint survey reveals that the recommended time of response is one hour. They point out that, "While some customers are still okay with a 24 hour response time, 31.2 percent of customers surveyed want a response in one hour or less.

How long is acceptable to wait for a reply?

Reply within 30–60 minutes to play it a little cool.

Even though you might be really excited to message them, you might seem a little needy or clingy with an immediate response. If you want to play it cool, wait for up to an hour so it doesn't seem like you're always on your phone checking for their reply.

What are the 3 main violations for the seller penalty?

Overview of Seller Penalty Points System
  • • Prohibited listing or advertisem*nt.
  • • IP infringement or counterfeit.
  • • Spam listings including misleading pricing practices, keyword spam, and duplicate listings.
Aug 6, 2019

At what point can a seller back out?

To put it simply, a seller can back out at any point if contingencies outlined in the home purchase agreement are not met. These agreements are legally binding contracts, which is why backing out of them can be complicated, and something that most people want to avoid.

What is seller's remorse?

Seller's Remorse Defined

Seller's remorse happens when a homeowner decides it was a mistake to list their home for sale and no longer has a desire to sell, particularly when they didn't have a strong reason for selling.

How do I get my money back from eBay seller?

Follow these steps to get your refund.
  1. Contact Your Seller. If an item hasn't arrived or isn't as. described, go to My eBay, select the. item in your purchase history, and. ...
  2. Not resolved? Let us know. If you've talked to your seller and the. ...
  3. We'll get your money back. Fast. You can count on hearing from us within.

Who pays for returns on eBay?

Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn't match the listing description, or if they offer a free returns policy.

What happens when you report a seller on eBay?

It causes eBay staff to review the seller's account and they might take action against the seller including closing their account and banning them from selling or maybe removing some listings and revising them.

What do I do if an online seller is not responding?

Contact the e-commerce website's Customer Care: When there's no reply from the seller, contact the customer care of the website. The customer care will contact the seller and the logistics company that delivers the product to solve the issue of non-delivery.

Can a seller walk away?

To be legally binding, both you and the buyer must sign the real estate contract. You can back out without consequences if the contract is still verbal and has not yet been legally signed.

What to do if a seller refuses to refund?

If you qualify for a return but the seller won't give you your money back, you have some options:
  1. Write a complaint letter: we have advice to help you do that and a sample letter.
  2. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.
Nov 9, 2021

Who do I complain to about eBay?

You can contact eBay Customer Service in the following ways:
  • Select Contact us at the bottom of this page.
  • Scroll to the bottom of any eBay Help article and choose a contact option.
  • Get in touch with us by email.

How can I avoid being scammed as a seller?

When selling online, use these tips to stay safe:
  1. Protect your personal information. ...
  2. Limit communication channels. ...
  3. When selling locally, stick to in-person transactions. ...
  4. Only accept payment through approved methods. ...
  5. Take extra caution with shipping. ...
  6. Take advantage of seller protections and guidelines.

How do I complain about an online seller?

Registered users can lodge a complaint online with the National Consumer Helpline portal of Ministry of Consumer Affairs, Food and Public Distribution. Users need to register themselves with the portal to file or lodge their complaints online. One can also check the status of already filed complaints.

Can a seller refuse a buyer?

Rejecting an offer is entirely legal as long as you do it for the right reasons. There are many reasons that are legally acceptable, including low offers and concerns about the buyer's financial position. But sellers cannot discriminate against individuals protected under state and federal law.

Can sellers leave stuff behind?

If the seller intentionally leaves personal property behind, it could be considered “abandoned.” That means you now own all that stuff, and you're on the hook for cleaning it out.

Is no refund offer illegal?

Businesses can't take away a consumer's right to a refund or replacement for faulty products or services. It's illegal for businesses to rely on store policies or terms and conditions which deny these rights. For example, policies which say 'no refunds' or 'no refunds or exchanges on sale items'.

How do I know if an eBay seller is legit?

Generally, look for sellers that have a higher number of feedback ratings. If you're looking at a product and the seller has 300 feedback ratings and a positive feedback score of 98%, it indicates a very reputable seller. You don't have to investigate this seller further.

How do I get a refund on eBay without returning the item?

Here's how:
  1. Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab.
  2. From the dropdown menu, select Send refund.
  3. Choose a reason for the refund.
  4. Specify a refund amount for the item or for the order.
  5. Enter the desired refund amount, and select Send refund.

What is a serious violation of eBay?

Violation of one of eBay's rules and policies, including the following: Using stock images or manufacturers' photos in your listings. Selling prohibited items, such as alcohol. Selling items that infringe upon someone's intellectual property. Shipping orders late or uploading tracking information late.

What are the four 4 violation types?

In this blog post, we will discuss the four most common types of violations: safety, sexual harassment, wage and hour, and whistleblower.

What is seller negligent?

California law states that a seller who willfully or negligently fails their duty to the seller shall be liable for the amount of damages suffered by the buyer. The remedies California law offers for the buyer are: Damages. Specific performance (if the seller is forced to fix the error rather than pay money for it)

You might also like
Popular posts
Latest Posts
Article information

Author: Francesca Jacobs Ret

Last Updated: 09/03/2024

Views: 6449

Rating: 4.8 / 5 (68 voted)

Reviews: 83% of readers found this page helpful

Author information

Name: Francesca Jacobs Ret

Birthday: 1996-12-09

Address: Apt. 141 1406 Mitch Summit, New Teganshire, UT 82655-0699

Phone: +2296092334654

Job: Technology Architect

Hobby: Snowboarding, Scouting, Foreign language learning, Dowsing, Baton twirling, Sculpting, Cabaret

Introduction: My name is Francesca Jacobs Ret, I am a innocent, super, beautiful, charming, lucky, gentle, clever person who loves writing and wants to share my knowledge and understanding with you.