Do I need to refund the buyer shipping on eBay?
Who's responsible for return shipping costs depends on why the item is being returned. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns.
EBay Insertion Fee
EBay does not return your original insertion fee once an auction is complete regardless of what happens with the sale. If you relist the item after refunding the buyer, you are charged a fresh insertion fee, but if the item sells again you get this second insertion fee back.
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description.
- Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab.
- From the dropdown menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount for the item or for the order.
- Enter the desired refund amount, and select Send refund.
For all Eligible Returns, Sellers shall pay the cost of such returns, including return shipping, and eBay will issue credit for the amount of such costs.
If the item is returned because it's faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
Who's responsible for return shipping costs depends on why the item is being returned. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns.
Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost. You'll also be responsible for covering return shipping costs. If the item is returned used or damaged, you may qualify to deduct an amount from the buyer's refund to cover the loss in the item's value.
Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status.
The easiest way to avoid paying a return fee is to bring your items back to the store in person.
Does the buyer have to pay return shipping?
You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. Learn more about what to do if: The seller is paying for return shipping.
U.S. Postal Service: When refusing a package upon delivery, does the sender pay return shipping? The original sender does pay for returns if they used ground service. Priority Mail and First Class Mail is returned at no cost. The customer who refuses it does not pay, unless they opened it.
Most sellers refund as soon as they get the item back. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Refunds go back to your original payment method and are typically available within 3-5 business days.
- Find the item in your Purchases - opens in new window or tab.
- Select See case details.
- Select Send us an appeal.
- Fill in the details and select Submit.
1. In My eBay, find the item under Purchase history, then in More actions, choose Return this item.
Sellers must use the shipping service the buyer selected during eBay checkout. In order to ensure a positive experience for all eBay users, the shipping service detailed in the listing and chosen by the buyer should be provided.
eBay charges sellers two standard fees per listing: a listing insertion fee and a final value fee. The final value fee is a percentage of the final sale amount including shipping costs. It does not pay for shipping. This is covered by the buyer, and then - depending on the fulfilment method - by the seller.
When the item sells, the seller collects a shipping fee from the buyer. The seller selects the appropriate shipping method, prints the appropriate shipping label, and pays the appropriate postage from his/her PayPal account.
If you offered free shipping, you'll need to refund the buyer the full amount of the item, including the original shipping cost. You can't deduct the original shipping cost from any refund amount.
All original postage should be refunded regardless of the reason. Return postage is a different kettle of fish. If it is a change of mind request and the item is not faulty then you don't have to pay anything extra unless you wish to be nice. If the item is faulty then you pay return postage.
Can eBay sellers overcharge for shipping?
Sellers can charge as much as they want for "shipping & handling". As long as the shipping and handling charge was what you agreed to when you purchased then there is nothing to report as long as they shipped by the method in the listing, or one with the same expected delivery time.
Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if the seller doesn't accept returns.
Contact the retail company directly about a refund.
Explain that you would like a refund for the late (or missing) package. Even if the shipping company is at fault, your order was with the retailer, and the company should be responsible for the shipment arriving on time.
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn't match the listing description, or if they offer a free returns policy.
If a postage discrepancy is detected, the USPS will automatically collect for underpaid postage, or refund for overpaid postage.
In FOB shipping point agreements, the seller pays all transportation costs and fees to get the goods to the port of origin. Once the goods are at the point of origin and on the transportation vessel, the buyer is financially responsible for costs to transport the goods such as customs, taxes, and fees.
The seller will always be responsible for the package containing their product until it gets to the purchaser. This essentially means that as an e-commerce seller, you are responsible for the package until it is officially delivered– even though the package is no longer in your possession.
The party responsible for shipping the goods is the 'shipper' or 'consignor'. This would usually be the seller. The 'consignee' is usually the buyer and is the person named as consignee in the bill of lading.
If your order was marked as “returned to sender”, there was likely an issue with your shipping address that made your order undeliverable. You can check your tracking history for details that might explain what exactly went wrong in this case.
When a listing says that the buyer pays for shipping, that just means the buyer isn't being offered "Free" shipping. When a buyer pays for shipping, the money goes to the seller and then the seller actually purchases the postage. The buyer's entire payment goes to you.
Can you make the recipient pay for shipping?
Collect on Delivery (COD) is a service that allows the sender to collect from the recipient money for postage, fees, merchandise, or any combination thereof. Each COD item has an identification number, enabling delivery confirmation.
Decline the return – You can decline the return request if you've stated in your listing that you don't accept returns. Send the buyer a message – If you have any questions regarding the buyer's request, you can contact them directly.
How Long Do Buyers Qualify for a Return on an Item? According to eBay, buyers can return items within 30 calendar days from the last estimated delivery date. Therefore, buyers must assess within that time frame if they are satisfied with the product they purchased from the eBay sites or to return it to the seller.
Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc. If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund.
Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. After contacting the seller, it's up to you whether you want eBay to step in. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item.
Sellers are required to pay for return shipping if the buyer claims the item they received arrived damaged, is faulty, or doesn't match the listing. For all other return reasons, who pays for return shipping is determined by your return policy.
Once you've received the item, you have 2 business days to review it and send a refund, or ask eBay to step in and help. Give a full refund – The buyer will receive a full refund, including original postage costs, and they'll keep the item.
No. Once a package has been accepted into the USPS post stream, it can not be refunded.
Sellers can charge as much as they want for "shipping & handling". As long as the shipping and handling charge was what you agreed to when you purchased then there is nothing to report as long as they shipped by the method in the listing, or one with the same expected delivery time.
How Long Does a Seller Have to Ship on eBay? According to the eBay shipping policy, a seller must ship the goods within the handling time stated in their listing and use the shipping service the buyer selected during checkout. A seller's handling time ranges from one day to a maximum of 30 days.
Do I get a refund if I void a postage label on eBay?
Voiding unused postage labels
If unused, make sure to void the label within 12 calendar days to get a refund. Here's how to void a postage label in My eBay or Seller Hub: Select Selling in My eBay, or select Orders on the Seller Hub Overview page.
You pay for return postage if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return postage. Learn more about what to do if: The seller is paying for return postage.
