Workforce Management Software News, Blog, and Resources (2024)

Post Summary

  • 12-hour shift schedules boost morale and lower inconsistency

  • Pick from a variety of the best 12-hour shift scheduling examples

  • Labor law compliance and occupational fatigue concerns need to be accounted for

So, you are considering a 12-hour hour shift schedule. This is a bold move that has the potential to increase both employee efficiency and morale. But how do you properly manage to transition your workforce to four extra hours per shift? Debbie in HR needs her priorities balanced with that of Dale down in the warehouse; their daily routines are at the mercy of you, the all-powerful manager. This is a lot of pressure, I know.

This pressure to make the perfect schedule stems mostly from all the potential benefits your company stands to gain from making the change. Workers get extended time off, allowing for a generally better work-life balance in the long run. 12-hour shifts also have lower turnover, resulting in fewer errors in employee miscommunication and inconsistency between shifts. Lower shift turnover also means less unproductive downtime – the value from this adds up quickly after a year.

All of these benefits are great and all, but let’s slow our roll. The first step is to choose a specific type of 12-hour schedule. Fortunately, there are many options to choose from for organizations operating 24/7.

So, let’s dive into some of the best 12-hour shift schedule examples. Make sure to evaluate them with your employees before adopting any particular one.

The DuPont

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Named after the company where it originated in the late 1950s, its most notable feature is seven straight days off during every 28-day rotation. It uses four teams and two twelve-hour rotating day and night shifts to provide 24/7 coverage on a four-week cycle. Each team works 4 consecutive night shifts, followed by 3 days off duty, then 3 consecutive day shifts, followed by 1 day off duty, then 3 consecutive night shifts, then 3 days off duty, then 4 consecutive day shifts, then finally 7 consecutive days off duty.

The 2-3-2

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This schedule emerged in the 1960s and became popular in the 1980s. It’s sometimes known as EOWEO or “every other weekend off.” Employees follow a 14-day pattern of 2 days on, 2 off, 3 days on, 2 off, 2 days on and then 3 off.

Workers know they’ll have a three-day weekend off every other weekend and won’t have to work more than three-night shifts in a row. However, workers don’t get more than three days off in a row unlike with many other 12-hour rotating schedules. Also, this schedule often requires workers to rotate rapidly between night and day shifts – this can be quite fatiguing.

A slightly adjusted version of this schedule is called the Pitman schedule and features the same 2-3-2 format. However, with the Pitman, there are two or more teams. Some of these teams are on day shifts while others are on nights.

4 On, 4 Off

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Here, employees work four days or nights and then have four days or nights off. At some companies, workers stay on nights for as long as 24 days; at others, they switch every eight days. It usually consists of two teams, one covers day shifts and the other covers night shifts.

This schedule offers workers enough time off to recuperate. Also, in every eight-week cycle, workers have one period in which they get three straight weekends off.

Alternatively, management could adopt a three on, three off schedule, which, I would hope, should be fairly self-explanatory to you at this point.

5-5-2-2 and 5-2-2-5

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If you are looking to maximize days off, this one might be for you. Two sequences are in the schedule here. On a two-week cycle, one squad works 5 days on then has 5 days off, then 2 days on 2 days off. The second squad works 5 days on and has 2 days off, then 2 days on and 5 days off. This sequence is repeated with two more squads for night shifts.

This method is great for getting consistent long breaks. However, workers are also subject to working five 12-hour days over a seven-day stretch with only a two-day break in the mix.

Solving the 12-hour Shift Schedule

Overwhelmed yet? I wouldn’t blame you. Crafting these schedules for yourself may seem like a daunting task. Luckily, Workforce.com has a solution for this task, offering software that combines a simple user interface with comprehensive employee scheduling automation. If you are a business staffed by hourly employees in retail, hospitality, food & beverage, or healthcare, workforce management software could be the answer to your 12-hour shift problems.

Here are a few of its key features:

Shift Patterns

The shift pattern tool allows managers to create schedules that follow “rules” like the recommended schedules listed above. Employees can be assigned to teams that follow certain patterns. Once a shift pattern is created, managers can then save and use it to auto-generate future schedules.

Shift Parameters

Workforce.com also allows managers to auto-build shifts based on demand. Managers can set parameters for every shift, like making them all 12 hours minimum in length. While this method sacrifices a consistent 12-hour shift schedule pattern, it properly adjusts for consumer demand and makes the scheduling process even faster.

Compliance

Beyond the obvious logistical hurdles of manually creating a 12-hour schedule, errors in labor compliance and break scheduling are additional causes for concern. Luckily, Workforce.com has compliance features such as classification tags designed to conform your business with regional labor and union policies regarding minimum wage, overtime, and break schedules.

Breaks in particular are a tricky part of the 12-hour schedule equation. Employee burnout resulting from excessive work demands and mismanaged break planning can be quite a common problem with this style of schedule.

Oh, you want an example? I’ll give you one. Nurses are especially prone to a condition deemed “occupational fatigue” when working 12-hour shifts according to a study published earlier this year in The Journal of Nursing Administration. The last thing a hospital or a patient wants is a bleary-eyed nurse haphazardly administering the wrong meds.

Employee burnout like this is something you absolutely want to avoid. Proper measures need to be taken to ensure workers subject to 12-hour shifts have sufficient recovery time between and during shifts. Luckily, Workforce.com makes it quick and easy to set up breaks to be automatically built into every employee’s schedule. Managers can also track breaks in real-time via notifications to ensure employees are taking properly timed breaks.

Labor Tracking

And remember: often, switching from an 8-hour to a 12-hour shift schedule can increase wages by around 2%. Workforce.com ensures cost neutrality during the switching process via live labor tracking that can tell you exactly when employees are working and how they are being compensated for their time.

Not for everyone

It is also worth knowing that 12-hour rotating shifts are not always applicable to every industry. For jobs requiring strenuous physical activity or long hours in the outdoors, 12-hour shifts may be too physically draining for employees to handle on a daily basis. Older employees and single parents may also find difficulty adapting to 12-hour shift schedules.

Moreover, workforce management software is best suited for automating 12-hour shifts for hourly workers in retail, hospitality, staffing, and sometimes healthcare. If your business is in a much more niche industry with highly specialized needs, it would be best to look for software specific to your use case.

Get Started

Are you ready to get started scheduling 12-hour shifts? Workforce.com has your back. Go ahead, book a call today or see it in action with a free trial.

(Psst…be sure to check out our user reviews below!)

Workforce Management Software News, Blog, and Resources (5)

Workforce Management Software News, Blog, and Resources (2024)

FAQs

What is the best workforce management software? ›

The 10 Best Workforce Management Software of 2024
  • monday.com: Best overall.
  • Paycor: Best for all-in-one management.
  • Zenefits: Best for small business affordability.
  • Rippling: Best for companies with remote workers.
  • Click Up: Best for ease of use.
  • BambooHR: Best for payroll integration.
  • Workday: Best for intuitive layout.
Mar 14, 2024

What does the workforce management WFM team handle ______________? ›

Workforce management (WFM) is the process of optimizing staffing and resources to achieve operational efficiency and service levels in your contact center. It measures real-time agent performance and ensures efficient utilization of resources, optimizing operational costs.

What are the four key pieces of WFM? ›

The four key pieces of workforce management (WFM) include forecasting call volumes and staffing requirements, scheduling agents efficiently, monitoring real-time adherence to schedules, and analyzing performance data to make data-driven decisions for continuous improvement.

What is the WFM solution? ›

A workforce management (WFM) solution is a software solution that helps organizations streamline and automate the processes that manage workers' time, organize and deploy their labor force efficiently, enable employee and manager self-service, and ensure employee safety.

How much does workforce management software cost? ›

Small business workforce management software
Starting From
Pricing: Premium - $9.0 for 1 user per month | Basic - $5.0 for 1 user per month | Solo Lite - Free
Gusto VIEW (609)US$39.0/month
Pricing: Concierge - Monthly | Complete - Monthly | Core - Monthly
Zoho People VIEW (149)US$9.0/month
18 more rows

Why use workforce management software? ›

The software gives HR and payroll managers real-time visibility into workforce data, so they can better manage attendance and overtime trends, control staff costs and improve budget forecasting.

How to prepare for a WFM interview? ›

You should also be familiar with the key metrics and tools that WFM uses, such as service level, occupancy, shrinkage, Erlang C, and workforce management software. Review your resume and be ready to provide specific examples of how you applied your WFM skills and knowledge in your previous or current roles.

Is WFM part of HR? ›

Workforce management (WFM) is a set of HRM processes in a company which are implemented with the goal of maximizing the productivity and proficiency of its employees.

What is the WFM process cycle? ›

This white paper describes each of the six processes that make up the WFM cycle: forecasting, staffing, scheduling, operations, performance analysis and reporting. While organizations and WFM solutions may have different names for these, the processes are in essence the same.

What are the 5 R's of workforce planning? ›

Some authors define the “7 Rs” of strategic workforce planning:
  • Right people.
  • Right skills.
  • Right shape.
  • Right size.
  • Right time.
  • Right place.
  • Right cost.

What is WFM scheduling? ›

What is WFM (workforce management) scheduling? WFM scheduling is a way of determining how many employees are required for a particular job at any given time. The larger and more diverse the workforce, the more laborious and difficult this process becomes.

What is WFM integration? ›

A WFM implementation and integration is the process of setting up a WFM solution within an organization. A successful implementation ensures your workforce management solution reflects your business' needs. It also ensures your solution is accurate and in line with your business goals.

Is workforce management a skill? ›

Workforce management (WFM) is a set of processes and tools that help organizations optimize the productivity and performance of their employees. WFM skills are in high demand across various industries and sectors, as they enable managers to plan, schedule, monitor, and evaluate the work of their teams.

What is another name for workforce management? ›

Some organizations prefer to use the term human capital management because it encompasses all activities and processes related to managing an organization's workforce.

What is the best payroll management software? ›

Best Payroll Services of 2024
  • OnPay: Best overall all-in-one payroll and HR solution.
  • Gusto: Best for contractor payroll.
  • Justworks: Best for professional employer organization (PEO) services.
  • Paychex Flex: Best for simplicity.
  • ADP RUN: Best for payroll tax compliance.
  • TriNet: Best for employer of record (EOR)
Apr 8, 2024

Is workday a workforce management software? ›

Because Workday Scheduling is part of a workforce management system connected to Workday Human Capital Management, workers can take care of everything in one place—from selecting shifts to tracking time to building new skills.

What is the best employee monitoring and productivity tool? ›

The Best Employee Monitoring Software of 2024
  • Hubstaff: Best overall.
  • Teramind: Best for time tracking.
  • ActivTrak: Best for robust free plan.
  • DeskTime: Best for task management.
  • StaffCop Enterprise: Best value for money for large companies.
  • Controlio: Best for monitoring a distributed workforce.
Mar 21, 2024

What is the difference between HCM and workforce management? ›

While HCM includes a larger scope of HR and people activities, WFM oversees three main areas: Time and labor, or meeting employee scheduling and staffing needs. Absence management, or managing time-off requests and employee leave. Workforce health and safety, or ensuring workplace compliance.

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