Withdrawal Restrictions | KuCoin (2024)

Frauds and scams are quite common in the crypto space. Malicious actors will try to get your login and security info to steal the funds in your account. When your account is at risk, withdrawals may be temporarily suspended to prevent your funds from being stolen.

This article outlines some of the everyday situations when the function will be suspended and suggestions for dealing with them.

Withdrawal Restrictions | KuCoin (1)

Contents

1. Temporary Suspension

2. User Forbidden

1. Temporary Suspension

To enhance the security of your account and assets, withdrawals will be temporarily suspended for 24 hours when the following situations occur:

(1) Phone binding

(2) Change in Google 2FA

(3) Change in trading password

(4) Change in the phone number

(5) Account unfreezing

(6) Change in email

(7) Login password reset by clicking" Forget password?" on the logging page.

If these situations occur, please be patient. You can check the remaining time until unlocked on the withdrawal page. The restriction will be automatically lifted in 24 hours.

Withdrawal Restrictions | KuCoin (2)

2. User Forbidden

If you see the notice User Forbidden on the withdrawal page, withdrawals have been suspended on your account for some reason. Please submit a ticket or contact us through the online chat. Our 24/7 support can help you check the cause and provide a solution.

If you are still unable to make a withdrawal after the resumption of the withdrawal service, ensure that the funds are in your KuCoin Funding Account and you do not have any open orders in the spot, margin, futures or lending market.

▶ For more information, refer to How to Withdraw Crypto

We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.

Happy trading on KuCoin!

Withdrawal Restrictions | KuCoin (2024)

FAQs

Why won't KuCoin let me withdraw? ›

Frauds and scams are quite common in the crypto space. Malicious actors will try to get your login and security info to steal the funds in your account. When your account is at risk, withdrawals may be temporarily suspended to prevent your funds from being stolen.

Can US customers withdraw from KuCoin? ›

KuCoin isn't licensed in the US; however, users can still create their accounts on this trading platform. Sadly, the US-based accounts will not be verified and will get limited features. US-based users can only withdraw a limited amount of funds every 24 hours, around 1 BTC (around $400) worth.

Why is my withdrawal temporarily blocked on KuCoin? ›

To enhance the security of your account and assets, your withdrawals will be temporarily suspended for 24 hours after changing key security settings such as your trading password and Google 2FA.

What is the withdrawal limit on KuCoin? ›

KuCoin is a digital asset-only trading platform that doesn't support fiat withdrawals as of writing this guide. KuCoin Withdrawal Limit Explained. Users can withdraw a maximum of 1 BTC daily with an undefined or KYC1 KuCoin account, which is raised to 300 BTC with a KYC2 account.

Why can't I withdraw my money from crypto? ›

If you've recently purchased crypto via card, ACH or Open Banking, your crypto may be subject to a holding period. During a holding period, you cannot withdraw from your cash (GBP, EUR, or USD) account, send funds to your DeFi Wallet, or send to an external wallet.

Is KuCoin shady? ›

Analysis of Kucoin Trustworthiness

Kucoin's emphasis on security, transparency, and customer satisfaction demonstrates a high level of trustworthiness. The exchange has implemented robust security measures, maintained a positive reputation, and adopted additional safety features to protect users.

Why is KuCoin restricted in US? ›

Several factors contribute to the legal restrictions on Kucoin in the US: Lack of State-Level Licenses: Many states require cryptocurrency exchanges to obtain specific licenses, such as money transmitter licenses or virtual currency licenses, before they can legally operate within the state's borders.

Are US citizens allowed to use KuCoin? ›

Since KuCoin is not licensed in some countries, US users can only create accounts with limited functionality. Like many other crypto exchanges, KuCoin implements Know Your Customer (KYC) protocols, which require users to provide identification and personal information to verify their accounts fully.

Why is KuCoin not supported in the USA? ›

KuCoin isn't licensed to operate in the US, so its verification process, Know Your Customer (KYC), isn't available. It only provides unlimited access to users who can be verified using KYC, so it puts restrictions on how much US customers can withdraw and trade to prevent money laundering.

How do I unfreeze my KuCoin withdrawal? ›

Log into your KuCoin account in the app, tap the button in the upper left corner, and tap on "Support” >> “Online Support". Once your account is totally safe, you can apply to unfreeze the account on your own via the login page or contact the customer service if your account was frozen manually.

What is the issue with KuCoin? ›

The indictment, unsealed Tuesday by prosecutors in Manhattan, charged KuCoin with violating the Bank Secrecy Act and operating an unlicensed money transmitting business, along with related conspiracy charges.

What happened with KuCoin? ›

March 26 (Reuters) - Federal prosecutors in Manhattan on Tuesday charged KuCoin, one of the world's largest cryptocurrency exchanges, with violating U.S. anti-money laundering laws by failing to vet customers, allowing billions of dollars in illicit funds to be transferred since its founding in 2017.

Can you withdraw cash from KuCoin? ›

KuCoin is a digital currency trading platform, and we don't support fiat money withdrawal and trading. If you have any questions, please contact online support for further help.

Why are my assets frozen on KuCoin? ›

If your trade order is not filled, your funds will be frozen. You can find your order under 'open order' and choose to cancel the open order.

What are the new rules for KuCoin? ›

Starting from August 31, 2023 (UTC), new users must complete Identity Verification in order to use KuCoin's products and services.

Can I withdraw from my KuCoin to my bank account? ›

Navigate to the "Withdrawal" section on the KuCoin platform, select your desired cryptocurrency (if you want to withdraw fiat currency, you'll need to sell your crypto holdings first), enter the withdrawal amount, and confirm your bank account details.

Why can't i use KuCoin in the US? ›

KuCoin isn't licensed to operate in the US, so its verification process, Know Your Customer (KYC), isn't available. It only provides unlimited access to users who can be verified using KYC, so it puts restrictions on how much US customers can withdraw and trade to prevent money laundering.

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