Why am I getting a "Payment Authorization Failed" when trying to buy things in The Elder Scrolls: Legends store?
This error could be caused by several different issues. Please trythe following troubleshooting steps to resolve the problem:
- Contact your financial institution andensure thatthey are not blocking the charge on their side.
- Check to see if Javascript is enabled in your web browser's default settings. If there are any programs that could be blocking Javascript, such as an anti-virus, firewall or web security program, please disable them temporarily while attempting the transaction. If you are receiving a popup asking to run thescript, accept this prompt to run Javascript for the transaction.
- Clear your browser's cookies and try again.
- Try a different payment method, such as PayPal or Paysafe card.
There are many possible reasons for a credit card not being accepted:
- The card is expired
- You have reached or exceeded your credit limit
- You have exceeded your daily charge limit
- A computer at either end of the transaction is having technical problems
- Card does not support the required currency
If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
