What happens if my package from eBay gets stolen? (2024)

FAQs

Will eBay refund money if package is stolen? ›

In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement.

You can contact the police. Package theft is a crime, and the police may be able to help track down the perpetrator, especially if he or she has been especially active in your neighborhood. You can also enter a claim through your renters or homeowners insurance.

The sale of stolen property is not allowed on eBay. The sale of stolen property violates state, federal and international law, and we will work with law enforcement in any attempts to sell stolen property on eBay.

Who is responsible if a thief steals your packages: the retailer, the carrier or you? ANSWER: Typically, you're out of luck, unless the retailer decides to be generous. Delivery companies say they're not responsible for reimbursem*nt if the package was successfully delivered to the correct house.

Under eBay's Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.

If you agreed to them, it's not the seller's responsibility if your order has gone missing. If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item.

USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren't insured, they likely won't issue a refund. Instead, you'll want to contact the seller. This holds for other delivery services, too.

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.

eBay, Inc. established the Criminal & Regulatory Investigations Team to promote the safe use of its platforms and to collaborate with local, national and international law enforcement in apprehending and prosecuting criminals.

Can you get a refund if your package is stolen? ›

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.

If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.

Generally, UPS will not reimburse a consumer if the package was delivered to a residence and then stolen. It will work with both the sender and the purchaser, as well as, law enforcement for a given claim. However, UPS will not issue a refund unless there's proof that it was responsible.

Originally Answered: What happens when eBay buyer lies about not receiving item? If you sent the package without tracking, there is no way to prove you put it in the mail. You must either refund or get a bad review. It is your choice.

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

Dispute Charges

If you cannot get the package, a replacement, or a refund via the seller or carrier, contact the credit card company on whose card you paid for the purchase, and dispute the charges.

As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

If you've been defrauded by a seller on eBay or have reason to believe you have discovered stolen goods, we strongly encourage you to contact your local police to report the incident and ensure that you obtain a crime reference number.

Ebay will FORCE a refund if required from the seller. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer.

What happens if I get a refund from eBay but package came? ›

It's possible that your item may still arrive after you've been issued a refund. If this happens, you should get in touch with the seller and try to reach an agreement on what to do next. You can choose to either: Return the item and keep the refund.

At the bottom of every listing you will find a link saying "Report this item". That takes you to a form you need to fill in to tell us why you are reporting. This includes counterfeit or stolen items, or other suspected fraud.

Failure to pay for items is a violation of our abusive buyer policy. When a seller cancels an order because the buyer hasn't paid, the unpaid cancellation is recorded on the buyer's account. Buyers who have excessive unpaid cancellations may have limits imposed by a seller or by eBay, or lose their buying privileges.

Key Package Theft Statistics

43% of Americans have been a victim of package theft. 61% say they know someone who has had a parcel taken. 43% say they know a neighbor who was victimized. $136 is the average cost of a stolen package.

The Postal Service™ will attempt to find and return your lost item(s), but submitting a search does not guarantee a successful outcome. We will return any mail piece from which we can locate a good address or match with an official search request.

The United States Postal Inspection Service (USPIS) investigates: Mail Theft.

Penal Code 530.5(e) PC is the California statute that prohibits mail theft. Stealing someone else's mail is a misdemeanor offense punishable by up to one year in jail and up to $1000.00 in court fines.

We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. We will not send inspection information to the receiver of the package.

They notify either the shipping company or the sender of the package. (sometimes both) A lost/stolen claim is started with the shipping company and they start an investigation to find the package or start processing a claim with insurance.

How much will UPS pay for a lost package? ›

UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge.

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.

Are carriers responsible for stolen packages? USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren't insured, they likely won't issue a refund. Instead, you'll want to contact the seller.

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.

Generally, UPS will not reimburse a consumer if the package was delivered to a residence and then stolen. It will work with both the sender and the purchaser, as well as, law enforcement for a given claim. However, UPS will not issue a refund unless there's proof that it was responsible.

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery.

So where do you turn? As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

The online auction site launched in 1995, and scammers have used it ever since. eBay involves a lot of trust on behalf of the buyer and the seller, but it's relatively easy for that trust to be exploited. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user.