What 6 key challenges will insurers face in 2024? (2024)

Published on 11 January 2024

Climate change, Artificial Intelligence and ESG top this year's predictions in latest edition of Annual insurance review from international law firm RPC

Extreme weather events, environmental concerns, the rapid rise of Artificial Intelligence (AI) and pressures from the economic climate are just some of the key challenges insurers will face in 2024, according to the latest edition of the Annual insurance review from international law firm RPC.

Annual insurance review scans the horizon for the biggest developments, trends and challenges in store for insurers in 2024, both in the UK and internationally, and teams it with insights from RPC's market-leading lawyers and Global Access partner firms.

Highlights and key considerations from the report include:

1. Confronting climate change and ESG imperatives

In 2024 insurers will grapple with a dual challenge, confronting the aftermath of global extreme weather events, ranging from wildfires to floods, fuelling a surge in claims. Simultaneously, a heightened focus on Environmental, Social, and Governance (ESG) imperatives reshapes the insurance landscape. Stakeholders demand accountability, triggering action against companies and their directors for greenwashing and poor ESG practices. Construction projects and manufacturing face increased scrutiny, necessitating innovative approaches to risk assessment and sustainable underwriting. Embracing change, insurers will explore the shift towards retrofitting buildings, a strategic move to offset carbon emissions amidst the complex interplay of climate change and evolving ESG expectations.

2. Navigating a landscape of triumphs and trials

The construction industry had mixed fortunes in 2023. On the positive side, a strong pipeline of projects has been accompanied by an easing of supply issues, shorter delays in delivery times, and inflation beginning to ease. However, the combination of Brexit, Covid, the war in Ukraine and the high interest rates have impacted contractors, many of whom rely on credit and are now threatened by insolvency. Public debt has soared, endangering infrastructure projects which many governments have committed to, with some projects being delayed or in some cases cancelled in response to cost pressures.

3. RAAC and ruin

Reinforced autoclaved aerated concrete (RAAC) made headlines in 2023, when it was reported that schools, hospitals and other public buildings constructed with RAAC, were at risk of collapse. This year will likely see RAAC being removed and more at-risk buildings identified. Insurers will face questions when considering claim coverage as to whether RAAC-related damage is construed as a sudden and unforeseen event, or whether it is excluded on the basis of wear and tear.

4.Artificial Intelligence

The rapid emergence of AI technology will mark 2024 as a year when its uses and advantages will be explored more widely. For financial institutions, risk management teams are increasingly using AI to help with credit risk assessment, anti-money laundering checks, fraud detection and regulatory compliance. In the art world, AI is set to help insurers verify authenticity to enable easier identification of fraudulent art and fraudulent claims. AI is also expected to play an increasing role for insurers analysing changing regulatory requirements, data they have generated and claims processing. It will also form the cornerstone of cyber resilience and the ability to defend against attacks.

But there is also the potential for risk. Generative AI could also be used to carry out more sophisticated cyber-attacks, fraudulent claims and potentially breaches of confidential data.

5. Cyber security

Record numbers of ransomware incidents and data breaches in 2023 means we can expect cyber insurance underwriters placing a greater focus on assessing the security of prospective insureds before offering appropriate cover.

6.Global economy and D&O claims

The UK has seen surging levels of inflation resulting in the highest interest rates for fifteen years (at 5.25%), while in the US three banks failed due to the volatile economic conditions resulting in a wave of claims arising against their directors. These developments have shaken confidence in the banking system, with the effects still being felt into 2024 and beyond. Corporate insolvencies are also at their highest in over a decade in the UK, with this trend likely to continue into the new year. Insurers are also bracing themselves in the current economic climate for an expected increase in fraudulent insurance claims.

Simon Laird, Partner and Global Head of Insurance at RPC, says: "Climate change and sustainability concerns continue to top the claims challenges faced by the insurance sector, but the last year has also highlighted the lightning speed at which Artificial Intelligence technology is developing, as well as a rise in cyber-related events. The emergence of RAAC and uncertain economic conditions have also presented challenges for insurers to navigate. Managing that level of uncertainty will continue to be a key priority for insurers into 2024, both in terms of handling claims and product development."

For more insights and to read the full report click here.

Download - Annual Insurance Review 2023 File type: PDF Size: 10273 KB
What 6 key challenges will insurers face in 2024? (2024)

FAQs

What 6 key challenges will insurers face in 2024? ›

In emerging markets revenue growth is expected to reach 5.1% on average in 2024 and 2025. This revenue growth may soften the impact of the ongoing profitability and liquidity challenges the segment faces. Claims volumes and costs across lines of business remain elevated in most major markets.

What is the insurance industry outlook for 2024? ›

In emerging markets revenue growth is expected to reach 5.1% on average in 2024 and 2025. This revenue growth may soften the impact of the ongoing profitability and liquidity challenges the segment faces. Claims volumes and costs across lines of business remain elevated in most major markets.

What are the challenges of reinsurance in 2024? ›

2024 outlook

In particular, the failure of the market to respond to high natural catastrophe losses and hardened rates with new capital influxes is a key concern. What pricing level will be needed to compensate for model uncertainties linked to extreme weather losses and climate change?

What is the biggest threat to the insurance industry? ›

The top five future risks for the insurance industry are cyber attack or data breach, climate change, weather and natural disasters, failure to attract or retain top talent and economic slowdown or slow recovery.

What is the biggest challenge the insurance industry is experiencing? ›

Perhaps the most significant challenge facing insurance companies is the ever-increasing cost of healthcare.

What is the future of insurance industry? ›

Specifically, leaders are looking to spark growth and transform operations for a more digital and customer-centric future. The path forward will be defined largely by corporate purpose, with products designed to boost consumers' financial well-being and protect against future shocks (including another pandemic).

Are we still in a hard market for insurance? ›

California is known for its picturesque landscapes, cultural diversity, and economic prowess, but we are currently grappling with an increasingly hard insurance market. What was once a relatively stable insurance environment has transformed into one of the most challenging markets in recent history.

Who is the biggest reinsurer? ›

Munich Re

What is the 9 month rule for reinsurance? ›

The 9-month rule, which comes out of Part 23 of SSAP 62, requires that the reinsurance contract be finalized—reduced to written form and signed within 9 months after commencement of the policy period—but allows the contract to incept before the contract is finalized.

What is the property casualty outlook for 2024? ›

Rate increase, capacity improvement variations. Alera Group's recent P&C Market Outlook shows that prices will continue to go up in 2024, with most lines of business likely to experience a 1%-10% increase.

What will disrupt the insurance industry? ›

2. Machine learning, artificial intelligence, generative AI. Machine learning, artificial intelligence technology and intelligent automation are the most disruptive technologies in the insurance industry today. In the past few months, they have been joined by Generative AI applications.

What are the current problems in insurance? ›

Ongoing challenges and trends in the insurance industry that will amplify in 2022
  • Rising insurance rates nationwide. ...
  • Continued supply shortages across industries. ...
  • Increased climate commitments. ...
  • An uptick in M&A deals and vertical integration.
Mar 13, 2024

What is emerging risk in insurance? ›

Emerging Risks are new or future risks whose hazard potential is not yet reliably known and whose implications are difficult to assess. These risks may evolve over time from being weak signals to clear tendencies with a high potential for danger.

What will influence the insurance market in the next 24 months? ›

The evolving operating environment should put even more pressure on insurers across sectors to increase the use of automation, AI, advanced analytics, and core transformation in the year ahead.

Why is the insurance industry struggling? ›

The prolonged low-interest rate environment challenges insurance companies' investment income. Developing strategies to generate adequate returns on investments is essential for maintaining financial health and funding insurance liabilities.

What is the biggest insurance company failure? ›

Executive Life Insurance Company (1991) - One of the largest life insurance companies in the US, it went bankrupt due to investment losses in junk bonds.

What is the outlook for property and casualty insurance in 2024? ›

Though unfavorable conditions for buyers in the P&C insurance market come to be expected, 2024 has shown signs of positive changes to come. New capacity is coming into the marketplace, and price increases will continue at a moderate rate.

Is the insurance industry doing well? ›

The insurance industry has a promising future, but it must remain agile and innovative in their approach. By embracing new technologies and meeting the changing needs of policyholders, insurance companies can remain competitive and relevant in a rapidly evolving landscape.

How is the insurance industry changing? ›

Insurers will engage in more process automation across marketing, distribution, underwriting, claiming, and policy servicing. Leading insurers will use automation and empathy during the next decade to reach outcomes such as driving revenues and policies in force, optimizing expenses, and minimizing risks.

Is the insurance industry a stable career? ›

Insurance is a stable industry, even during a recession. People will always need protection from risks, no matter the state of the economy. Employment with an insurer provides more job security than other career fields, such as the arts, entertainment and construction industries.

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