03/22/24
An overview of the two-factor authentication security feature for Activision accounts, including how to set it up and what to do if you have any issues
Add an extra layer of security to your Activision account by enabling two-factor authentication (2FA). This security feature requires a second step to verify your identity before accessing your account, providing greater protection of your account and personal information.
Call of Duty®: Warzone™ Mobile players:
Players are required to enter a two-factor authentication (2FA) code from a supported Authenticator app each time they log in to the game with an Activision account. Backup codes will not work when logging in to the game.
Please refer to Using Two-Factor Authentication (2FA) to Access Call of Duty: Warzone Mobile if you’re having issues with 2FA in Warzone Mobile.
1. How does 2FA work?
When you have 2FA enabled, you will be asked to enter a security code each time you log in to your Activision account. After entering your email address and password, a second screen will appear asking you to enter a two-factor authentication code. The code will be generated by the authenticator app you choose* when you enable 2FA.
* Authy, Duo Mobile, Google Authenticator, or Microsoft Authenticator
2. How do I set up 2FA?
Follow these steps to set up 2FA.
- Download and install a supported authenticator app* on your smartphone or tablet.
- Log in to your Activision account.
- Go to thePRIVACY & SETTINGSsection.
- SelectENABLE TWO-FACTOR AUTHENTICATION.
- Check your inbox for an email with a code. Enter the code to confirm you’re the owner of the account.
- Please note:You will only need to confirm you own an account once per login session. If you’ve already confirmed to make other changes to your account, you will not need to confirm again.
- Open the authenticator app to add your Activision account.
- Authy: Select Add Accountand Scan QR Code
- Duo Mobile: Select Use a QR code
- Google Authenticator: Tap the plus (+) sign and select Scan a QR code
- Microsoft Authenticator: Tap the plus (+) sign to add account and select Otherfor type of account
- TapADD ACCOUNTin the authenticator app.
- Enter your Activision account password, then enter the 6-digit authentication code from the authenticator app (listed underActivision).
- SelectActivateto complete the setup.
After setting up 2FA, you will also be given ten backup codes to use if you can't access your authenticator app.
Be sure to keep your backup codes somewhere safe but accessible. Since the backup codes are mainly used when you cannot access your authenticator app, we recommend keeping your backup codes somewhere other than on the device with the app.
IMPORTANT!Backup codes should not be used as the primary way to log in to your account. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device.
* Authy, Duo Mobile, Google Authenticator, or Microsoft Authenticator
3. What should I do if I can't access my authenticator app? Do I use a backup code instead?
Yes. If you're ever unable to access your authenticator app (e.g., you lose or misplace your device), you can log in to your account using one of the backup codes you received when setting up 2FA.
Follow these steps to access your Activision account with a backup code and then reset 2FA on the account.
- Download and install a supported authenticator app* on your smartphone or tablet.
- Go to theActivision account login page.
- SIGN INto your account with your email address and password.
- SelectEnter Backup Codeon the page that saysENTER TWO-FACTOR AUTHENTICATION CODE.
- Enter a backup code and selectContinue.
- After successfully logging in, go to your account profile and select thePRIVACY & SECURITYtab.
- SelectDISABLE TWO-FACTOR AUTHENTICATIONin theTWO-FACTOR AUTHENTICATIONsection.
- SelectENABLE TWO-FACTOR AUTHENTICATION.
- Check your inbox for an email with a code. Enter the code to confirm you’re the owner of the account.
- Please note:You will only need to confirm you own an account once per login session. If you’ve already confirmed to make other changes to your account, you will not need to confirm again.
- Open the authenticator app to add your Activision account.
- Authy:SelectAdd AccountandScan QR Code
- Duo Mobile:SelectUse a QR code
- Google Authenticator:Tap the plus (+) sign and selectScan a QR code
- Microsoft Authenticator:Tap the plus (+) sign to add account and selectOtherfor type of account
- TapADD ACCOUNTin the authenticator app.
- Enter your Activision account password, then enter the 6-digit authentication code from the authenticator app (listed underActivision).
- SelectActivateto complete the setup.
Now that you have 2FA reset on your account, you can use a 2FA code from your Authenticator app to access Warzone Mobile.
After setting up 2FA, you will also be given ten backup codes to use if you can't access your authenticator app.
Be sure to keep your backup codes somewhere safe but accessible. Since the backup codes are mainly used when you cannot access your authenticator app, we recommend keeping your backup codes somewhere other than on the device with the app.
IMPORTANT!Do not use backup codes as the primary way to log in to your account. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device.
* Authy, Duo Mobile, Google Authenticator, or Microsoft Authenticator
4. What should I do if I run out of backup codes?
Backup codes should not be used as the primary way to log in to your account. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device.
If you’re having issues logging in to your account with 2FA, check your inbox for your 2FA backup codes.Email subject:Two-Factor Authentication Enabled
If you run out of backup codes, you will need to reach out to us for help.
* Authy, Duo Mobile, Google Authenticator, or Microsoft Authenticator
5. What should I do if I enter a 2FA code but still can't access my account?
Security codes generated by authenticator app will expire. Allow the app to generate a new code and try again.
If you continue to have issues with 2FA, please reach out to us for help.
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