Troubleshooting tips for logging in to Call of Duty: Warzone Mobile with 2FA
Players are required to enter a two-factor authentication (2FA) code from a supported Authenticator app each time they log in toCall of Duty®: Warzone™ Mobile with an Activision account. Backup codes will not work when logging in to the game.
SIGN IN to your account with your email address and password.
Select Need Help? on the page that says ENTER TWO-FACTOR AUTHENTICATION CODE.
Enter a backup code and select Continue.
After successfully logging in, go to your account profile and select the PRIVACY & SECURITY tab.
Select DISABLE TWO-FACTOR AUTHENTICATION in the TWO-FACTOR AUTHENTICATION section.
Select ENABLE TWO-FACTOR AUTHENTICATION.
Check your inbox for an email with a code. Enter the code to confirm you’re the owner of the account.
Please note: You will only need to confirm you own an account once per login session. If you’ve already confirmed to make other changes to your account, you will not need to confirm again.
Open the authenticator app to add your Activision account.
Authy: Select Add Account and Scan QR Code
Duo Mobile: Select Use a QR code
Google Authenticator: Tap the plus (+) sign and select Scan a QR code
Microsoft Authenticator: Tap the plus (+) sign to add account and select Other for type of account
Tap ADD ACCOUNT in the authenticator app.
Enter your Activision account password, then enter the 6-digit authentication code from the authenticator app (listed under Activision).
Select Activate to complete the setup.
Now that you have 2FA reset on your account, you can use a 2FA code from your Authenticator app to access Warzone Mobile.
After setting up 2FA, you will also be given ten backup codes to use if you can't access your authenticator app.
Be sure to keep your backup codes somewhere safe but accessible. Since the backup codes are mainly used when you cannot access your authenticator app, we recommend keeping your backup codes somewhere other than on the device with the app.
IMPORTANT!Do not use backup codes as the primary way to log in to your account. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device.
* Authy, Duo Mobile, Google Authenticator, or Microsoft Authenticator
2. Where can I find my backup codes to log in to my Activision account?
Check your inbox for the 2FA backup codes you received when enabling 2FA. The email subject isTwo-Factor Authentication Enabled.
If you requested to have Activision Support resend your backup codes, the email subject is Backup Codes Resend Request.
3. What do I do if I don’t have access to the Authenticator app and I don’t have any backup codes?
If you lost access to the Authenticator app you used to enable 2FA on your Activision account and you don’t have any backup codes – whether you’ve used them all or can’t find them – please reach out to us for help.
4. I entered a 2FA code in Warzone Mobile, but it’s stuck in a loading state.
Players can only have one crossplay-enabled Call of Duty game open at a time. Please make sure one of the following games is not open on your console or PC before launching Warzone Mobile:
Call of Duty®: Modern Warfare® III/Call of Duty®: Warzone™
Call of Duty®: Modern Warfare® II
Call of Duty®:Vanguard
Call of Duty®:Black Ops Cold War
Call of Duty®: Modern Warfare®
Related Articles
Using Two-Factor Authentication (2FA) with an Activision Account An overview of the two-factor authentication security feature for Activision accounts, including how to set it up and what to do if you have any issues Managing Your Activision Account How to register for an account, link and unlink console accounts, and set your contact preferences
Backup codes were sent to your email when two-factor authentication was enabled. Each backup code can only be used once. If you need help accessing your backup codes, please contact Activision Support.
Players are required to enter a two-factor authentication (2FA) code from a supported Authenticator app each time they log in to Call of Duty®: Warzone™ Mobile with an Activision account. Backup codes will not work when logging in to the game.
There could be several reasons why you might be unable to log in to Warzone Mobile: Server Issues: Sometimes, the game servers might be experiencing high traffic or undergoing maintenance, causing login problems. Network Connectivity: Poor or unstable internet connection can prevent successful logins.
What authenticator does Activision use? Activision uses two-factor authentication (2FA) to enhance the security of your account. For 2FA, Activision supports the use of the Authenticator App by 2Stable, among other options.
The tech giant said that instead of entering your phone number, you will now be able to use a 'second step method' such as Google Authenticator or use a hardware key before enabling the 2-factor authentication.
Yes, two-factor authentication is very secure. No login method is completely foolproof, but 2FA makes you much safer against data leaks and hacking attempts. If hackers learn that your 2FA is enabled, they'll likely move on elsewhere, leaving your account secure.
You won't be able to access your accounts unless you find another way to log in—or use a site's recovery tools. Planning ahead is the best way to ensure you don't end up locked out of 2FA.
Be sure that your device meets the minimum requirements. Warzone Mobile is compatible with Android devices with at least 3 GB of RAM and running Android Adreno 618 or better. Learn how to check and update your Android version.
A shaky or weak signal might be the culprit. Also, ensure you're entering the correct login information. It's easy to overlook a typo in your email or password. If those steps don't work, try resetting your password.
As long as you've updated Google Authenticator and it's connected to your Google account, you can restore Authenticator from the cloud. If you aren't backing up Authenticator, you can manually transfer your accounts to a new device or restore using your QR code.
Google Authenticator app generates a six-digit code for you to enter when you log in. The code changes about every minute. Once you have set up the connection with ACF's site, every time that you log out of your ACF account you will need to use Google Authenticator to regain access when you login again.
Introduction: My name is Dan Stracke, I am a homely, gleaming, glamorous, inquisitive, homely, gorgeous, light person who loves writing and wants to share my knowledge and understanding with you.
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