Tokens Import | Crypto.com Help Center (2024)

The Crypto.com DeFi Wallet only includes tokens that are checked and verified by Crypto.com to ensure that all their information (price, name, ticker symbol, etc.) is accurate. We update the list and add new tokens on a regular basis. You can add an unlisted token in the DeFi Wallet app by using the Import Tokens or Token Lists feature.

There are 2 ways to accomplish this -

A) Follow the four steps below to manually add a token to your list:

  1. Tap Manage Tokens on the homepage.

  2. Tap Import at the top right corner.

  3. Select the right network and fill in the Token Contract Address field. The Crypto.com DeFi Wallet will automatically populate the token’s name, symbol, and decimals. If the DeFi Wallet is unable to populate the information mentioned above, you can input it manually.

  4. The Import Token button will be enabled once the necessary information is included. Simply tap it to finish importing your token.

B) Follow the steps to add a token via a token list

  1. Tap Manage Tokens in the homepage

  2. Enter a token symbol using the search bar at the top

  3. If the token is found from an existing token list, it will be displayed here

  4. Tap Add Token to add the token to your personal token list

  1. Tap Manage Token on the homepage.

  2. Tap on the List tab

  3. Toggle a list on

  4. All the tokens in that list will be added to your personal token list

To toggle on specific tokens added to your personal list from the token list, tap the Token tab at the top and enable any token there. Alternatively, use the search bar to find the token you wish to switch on

A token list is a service provided by different protocols following the token list standard created by Uniswap. This enables third parties to create lists of tokens that can be added to any app or dApp that supports the token list standard.

This refers to the blockchain that the token is built on, such as Ethereum or Polygon. You can find this information by going to the token’s website.

Token addresses detail the location of the token contract, which manages the logic of the respective token. You can find this information by perusing the respective token’s website.

Token names are what the token contract is referred to (e.g., Bitcoin, Ethereum, Cronos). Please note that different tokens may have the same name and that names are not unique identifiers. You can confirm a token’s name by checking the token address.

Token symbols are an abbreviation of the token name (e.g., BTC, ETH, CRO). These are usually 3 to 4 characters in length and they are broadly equivalent to a stock ticker. Please note that different tokens can have the same symbol, and that such symbols are not unique identifiers. You can confirm the symbol by checking the token address.

Decimals refer to how divisible a token can be, from 0 (not at all divisible) to 18 (pretty much continuous) and even higher if required. Technically speaking, the decimals value is the number of digits that come after the decimal place when displaying token values on-screen. To determine the token decimals, you can look at the token's website for more information or visit the website of the blockchain of the token and search for it there.

Tokens Import | Crypto.com Help Center (1)

Tokens Import | Crypto.com Help Center (2)

1. Tap the Settings [...] button on the token’s page

2. Tap Remove Token

Tokens Import | Crypto.com Help Center (3)

Tokens Import | Crypto.com Help Center (4)

3. Confirm to remove

4. You’ll receive an in-app confirmation once the token has been removed

  1. Tap the List tab at the top

  2. Toggle off a list

  3. The tokens in the list which are not already in the default list or added by another list will be removed from your personal token list

Removing a token will only remove it from being displayed in your token list. Removal will not affect the balance in your wallet. If you want to display the token, simply import it again.

When users import tokens, they may not have been checked or verified by Crypto.com to be authentic or secure. Therefore, to better protect the interests of all our users, Crypto.com DeFi Wallet will not provide certain functions pertaining to such tokens.

Transactions in the DeFi world are not managed by any institutions. Thus, a user’s decision to import tokens is not supervised by Crypto.com. Any party can release new tokens with their choice of names and symbols. As such, token names and symbols are not unique identifiers, as a fake version of an existing token can be created by using the same name and symbol as an existing token. A token’s address is the only unique identifier of a token. Please check token addresses carefully in order to verify the authenticity and origin of any token you intend to import and transact with.

Related Articles

How do I connect my Crypto.com App to Crypto.com DeFi Wallet?Bridge via Crypto.comHow do I import a custom network to the Crypto.com DeFi Wallet?How do I manage approvals for my tokens and NFTs?How do I recover my SOL when importing a wallet from another platform?
Tokens Import | Crypto.com Help Center (2024)

FAQs

How do I contact crypto com customer support? ›

Please note that any complaints regarding any other product or services o ered by the Crypto.com group must be addressed to contact@crypto.com.

How to import a crypto token? ›

First, you ensure that the right network is selected, then you go to setting/menu options in the wallet to go to the explorer page “view on explorer” option and then choose the desired token from your holdings or look for a token from the list of supported tokens in the chain, copy the token contract address and add it ...

How do I get my money back from Crypto com? ›

How can I withdraw funds back to my bank account?
  1. Go to your Fiat Wallet from the Menu and tap Transfer > Withdraw > Fiat.
  2. From your TRY balance, tap Withdraw TRY.
  3. Review the withdrawal process and tap Withdraw Now.
  4. Input the withdrawal amount and select the bank account you are withdrawing funds to.

How do I recover my crypto com account? ›

If you have an existing Crypto.com DeFi Wallet, you can also recover it by entering its 12-word recovery phrase. A recovery phrase is a key to accessing your wallet and funds. It usually consists of 12/18/24 randomly generated words that are created when you first set up a wallet.

Is crypto.com customer service 24 hours USA? ›

We provide 24/7 live customer support.

It's our priority to help you make the most of your Crypto.com experience.

How can I chat with Crypto com? ›

Live chat: Crypto.Com offers live chat support for urgent issues. You can access live chat by clicking the 𝟙-🎌-984-849-4161 "Contact Us" Message us on Live Chat. button in the help center and then selecting "Chat." Phone: Crypto.Com also offers phone support for urgent issues.

How do I manually import a token? ›

Manually adding a token with search

To see your tokens, click on the Tokens tab. Your tokens should be listed under this tab. If they're not, and automatic token detection isn't picking them up, then click on 'Import token' at the bottom.

What does import token mean? ›

Import Token(s) on the Custom Network: You are able to add tokens of the custom network that do not appear by default in Coinbase Wallet despite owning them. For example, a stablecoin on the custom network may not appear in your Wallet, even though you sent tokens to your wallet address.

Can crypto com reverse a transaction? ›

Once confirmed, the transaction is permanently recorded on the blockchain, and altering or reversing it becomes impossible. Given the irreversible nature of cryptocurrency transactions, it is crucial to exercise caution and double-check all transaction details before hitting the send button.

Will I ever get my crypto money back? ›

In some cases, it may be possible to recover a portion or all of the funds through legal means or assistance from law enforcement agencies. However, it's important to note that recovering funds from cryptocurrency scams can be challenging, and in many instances, complete recovery may not be possible.

How long does it take to get money back from Crypto com? ›

All Users' deposits are held in cold storage, for security reasons, however, withdrawal requests - for all cryptos - are automated. In most cases, withdrawals are almost instant and normally should take no longer than 2-3 hours to be processed.

Why can't i get into my crypto com account? ›

If you are unable to log in it may be due to: Incorrect email address - Type in the email address that you used to register with; Incorrect SMS Verification code - Re-send the SMS Verification code and try again; New Phone Number - Didn't receive a code?

How do I recover my Crypto.com account without email? ›

If you did not receive or cannot locate the login email from Crypto.com, kindly reach out to our Customer Support team. Please note that you may be requested to provide identity documents, so we can verify you are the owner of the account.

How do I find my old crypto wallet? ›

How to restore your wallet from manually inputting a recovery phrase. As long as you have written down the words of your recovery phrase (typically between 12 and 24 words), you will always be able to restore your old/lost wallets by using that phrase. Steps will differ slightly from wallet to wallet.

Who can I talk to about cryptocurrency? ›

Investors can ask a financial advisor if they think cryptocurrencies are a good financial asset, how to invest in crypto, and if the advisor holds any crypto investments.

What is crypto contact address? ›

A contract address is a unique identifier for a smart contract deployed on a blockchain.

Can you email cryptocurrency? ›

Since crypto is digital, sending crypto can be as easy as sending an email. Crypto also doesn't have any physical borders the way dollars, pesos, or euros do, so you can send crypto to friends, family, or merchants overseas as easily as sending it to someone sitting next to you.

How do I send crypto to email or phone number? ›

Coinbase mobile app
  1. Tap Transfer on the Home tab.
  2. Tap Send crypto.
  3. Select the asset.
  4. You can select a contact, scan the recipient's QR code, or enter their email, phone number, crypto address, or ENS name.
  5. Select Continue.
  6. Enter the amount of crypto you'd like to send.

Top Articles
Latest Posts
Article information

Author: Jonah Leffler

Last Updated:

Views: 5904

Rating: 4.4 / 5 (65 voted)

Reviews: 80% of readers found this page helpful

Author information

Name: Jonah Leffler

Birthday: 1997-10-27

Address: 8987 Kieth Ports, Luettgenland, CT 54657-9808

Phone: +2611128251586

Job: Mining Supervisor

Hobby: Worldbuilding, Electronics, Amateur radio, Skiing, Cycling, Jogging, Taxidermy

Introduction: My name is Jonah Leffler, I am a determined, faithful, outstanding, inexpensive, cheerful, determined, smiling person who loves writing and wants to share my knowledge and understanding with you.