Should I Use a Travel Agent or Online Booking? | The Travel Team (2024)

Online booking platforms and on-the-go apps are considered a convenient way to find the best flight, hotel and rental car options. However, travel agents are still a thriving industry. Choosing a travel agent instead of booking online even has distinct advantages in many cases.

Why Use a Travel Agent?

Your travel agent is experienced.

Even if you’re a seasoned traveler, you’ve likely only booked a few dozen trips. Your neighborhood travel agent has planned hundreds, if not thousands, of successful vacations and business trips. Lean on their experience and knowledge beyond flights and hotel reservations. A good travel agent will be able to answer all your questions about the destination, as well as make restaurant reservations, schedule tours and museum visits, and help you with a visa application.

Another advantage of using a travel agent is their expertise in your specific travel ambitions. Whether you’re going on a tropical honeymoon, a safari, a family-friendly amusem*nt park vacation, or a ski trip, there will always be a travel agent well-versed in your specialty. They know the ins and outs of their expertise better than anyone, with plenty of helpful knowledge for tourists.

A travel agent can also find you a deal.

One reason people choose to book online is the perception of the great deal they’re getting. Let your travel agent know if your budget is most important to you while traveling so they can find you the best value. When a travel agent compares flights and accommodations, they take into account the fine print and extra fees, which are sometimes hidden on online booking sites.

Travel agents are excellent problem solvers.

For simple trips, booking a flight and hotel yourself is manageable. For longer, more complicated trips, enlisting the help of a travel agent can help you make the most of your time.

Getting creative with scheduling and transportation methods is one advantage of travel agents. Searching a website that specializes in booking flights won’t let you know that the fastest, most cost-effective way between two cities is actually an express bus or high-speed train. Independent lodging in small towns that provide a great experience probably aren’t listed on the online hotel comparison website either.

There are plenty of weather-related and non-weather events, from civil unrest to disease outbreaks, that might disrupt your travel plans. If your trip hits an unplanned snag, you can easily contact your travel agent to help reschedule a canceled flight, cruise, train or destination. Otherwise, you’re left haggling with an airline agent who may not speak your language.

You can save time with a travel agent.

Comparing trip details in multiple browser windows can be time consuming and frustrating. A travel agent does this research for you, presenting you with just a few options based on what is most important to you. Your travel agent will also read all the fine print of the trip you book, saving you time and possibly hassle later on.

Get the most out of your trip.

Why use a travel agent instead of booking online? Simply put, you’ll have a better trip, without the stress of planning your trip alone. A travel agent can accommodate your interests, budget and time frame with their wealth of knowledge and expertise to make sure that you get the most out of your trip.

Should I Use a Travel Agent or Online Booking? | The Travel Team (2024)

FAQs

Is it better to book online or with a travel agent? ›

While you may be able to make changes or get refunds with the travel agency, airlines and hotels can — and will — offer much more flexibility when you've booked with them directly. You may also be subject to additional fees charged by the online travel agency, which can erase any savings you've received.

Is it better to use a travel agent or do it yourself? ›

With a few keystrokes, you can find cheap travel deals on the web. But travel agents can do that and more. Often, travel agents receive deals directly from hotels and tour operators that you may not have access to. They also have contacts with resorts and hotels, so they can bargain for better deals.

What are the disadvantages of booking with a travel agent? ›

However, there are also some disadvantages to using a travel agent. They may charge a service fee for their assistance, which can add to the overall cost of your trip. They may also have limited availability and may not be able to assist with last-minute changes or bookings.

Is it more expensive to book through a travel agent? ›

It's a myth that working with a travel agent will automatically cost you more; most get paid via commissions from the hotel or outfitter. Sure, some travel agents do charge a fee for putting together an itinerary, but most will credit you that fee if you end up booking the trip through them.

Is it cheaper to use a travel agent or do it yourself? ›

When it comes to more luxurious vacations, cruises and worldwide tours then using an agent will usually either cost you the same as it would booking it yourself, or sometimes less. This is because those markets generally have what we term 'price parity'.

Do you save by using a travel agent? ›

When it comes to cost, it depends on what works best for you. Travel agents may help you save money by using their know-how to find the best price on your airline tickets or hotel room—or even secure upgrades.

Is it cheaper to book an all-inclusive through a travel agent? ›

Travel Agents make a career out of helping you find the best all-inclusive resort, and are pros at narrowing down the countless options that pop up when searching where you'll vacation. The Cons of booking an all-inclusive resort with a Travel Agent are that it typically costs you more than booking the resort yourself.

Why not use a travel agent? ›

Cons of using a travel agent

Some of those include: Not redeeming points or miles. If you have credit card points or airline miles to cash in, a travel agent might not be the best fit since they typically can't help you redeem them for the trips they plan.

Who pays when using a travel agent? ›

One of the myths about booking through a travel agent is that they always upsell the price of the trip. In reality, advisors are paid by the hotel, so having an advisor book your accommodations comes at no extra cost to the client.

Do you really need to use a travel agent? ›

There are plenty of benefits to using a travel agent. As well as getting your holiday back on track when things go wrong, they also often have access to better deals than you would be able to find yourself.

How does a travel agent get paid? ›

How do travel agents get paid? Traditionally, agents were paid on commissions from the suppliers. If an agent sold an airline ticket to a client, the airline would pay them a commission on that plane ticket. More recently, some agents have started to charge fees directly to the clients for their services as well.

Is it smart to book with a travel agent? ›

Pros of using a travel agent

Connect you with trusted tour operators they've worked with before. Find the perfect airfares, rental cars, and cruise ships/cruise lines to fit your itinerary. Help you save money with exclusive upgrades, discounts, and perks that aren't available to the general public.

What is the advantage of booking through a travel agent? ›

In-destination specialists who work exclusively with travel advisors and can connect travelers with unique, off-the-beaten-path experiences they wouldn't otherwise know about. Exclusive experiences not available to the general public.

Is it cheaper to buy tickets directly from an airline? ›

But while airlines continue to push ancillary fees and travel booking platforms have more incentive to show you the costs of flights upfront in their search results, travelers can save money by booking through third parties.

What is the difference between travel agent and online travel agent? ›

Less hand-holding. For those inexperienced travelers, online travel agencies can be more “do-it-yourself” meaning that there is less hand-holding if you need it. This can take away from productivity because travelers must evaluate the options themselves, rather than having a TMC that can give you a helping hand.

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