Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
- Select “More actions” beside your item and then “I didn't receive it.”
- Click the box beside I want a refund.
- Select Send request.
If the seller does not respond after 3 days, you can ask Ebay to step in to help you.
- Find the item in your Purchase History
- Select See request details
- Select “Ask eBay to step in.”
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