Rules that helped set real estate agent commissions are changing. Here's what you need to know (2024)

The cost of hiring a real estate agent to buy or sell a home may soon change, along with decades-old rules that have helped determine broker commissions.

The policy changes could help spur price competition for agents’ services and lower the cost for sellers who now typically cover the commission for the buyer’s agent, as well as that of their own.

In turn, more homebuyers could face pressure to pay for their agent’s commission out of pocket. That could be a challenge, especially for buyers already stretching financially to make a down payment and cover other upfront costs involved in buying a home.

Still, housing market watchers say it can’t be immediately determined how significantly any changes that potentially shift the cost of hiring an agent to a homebuyer will affect home sales. An adjustment period is likely as buyers, sellers and agents figure out how to navigate what comes next.

“I just think it’s too soon to tell,” said Greg Kling, an associate professor at the University of Southern California Marshall School of Business who has taught and written about real estate taxation. “We’re going to either see prices are going up for buyers, or the market is going to correct itself.”

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As part of a settlement announced Friday, the National Association of Realtors agreed to make some policy changes in order to resolve multiple class-action lawsuits brought on behalf of home sellers across the U.S.

The trade group agreed to change its rules so that brokers who list a home for sale on any of the databases affiliated with the NAR are no longer allowed to include offers of compensation for a buyer’s agent.

This change is meant to address a central assertion in lawsuits brought against the NAR and several major real estate brokerages: that homeowners are being forced to pay artificially inflated agent commissions when they sell their home.

The trade group also agreed to require agents, or others working with a homebuyer, to enter into a written agreement with them. That is meant to ensure homebuyers know going in what their agent will charge them for their services.

If the court signs off on the settlement, the NAR would implement the rule changes in mid-July. Meanwhile, several real estate brokerage operators, including Anywhere Real Estate and Keller Williams, have reached separate settlement agreements that include provisions for more transparency about agent commissions for homebuyers and sellers.

“The residential real estate marketplace will take some time, perhaps several years, to fully process the implications of this settlement,” said Stephen Brobeck, senior fellow at the Consumer Federation of America. “But over time more, agents will feel free to offer different types of compensation and more consumers will comparison shop and negotiate commissions in a more transparent marketplace.”

WHAT THIS COULD MEAN FOR HOMEBUYERS

The key potential change centers on who foots the bill for real estate agents who represent homebuyers.

Currently, an agent or broker representing a home seller typically splits a commission — often around 5% to 6% of the home’s sale price — with the agent working on behalf of the homebuyer. Such an arrangement is known in the industry as “cooperative compensation.”

Under the proposed NAR settlement, a broker who represents a seller would no longer be allowed to include a blanket offer of cooperative compensation to a prospective buyer’s agent when they advertise the property on NAR-affiliated Multiple Listings Services, where a majority of U.S. homes are listed for sale. This is meant to remove any incentive from a buyer’s agent to steer their client away from home listings that don’t include a cooperative compensation offer.

However, the proposed rule change leaves it open for individual home sellers to negotiate such an arrangement with a buyer’s agent outside of the MLS platforms, essentially creating a loophole for agents to keep things as they are now.

Homebuyers could also ask the home seller for a concession that includes money to help cover the buyer’s agent compensation.

What happens if a seller doesn’t want to offer to pay the buyer’s agent commission? Homebuyers would be on the hook to shop around for an agent they can afford. They’d also have to sign a contract with an agent before they enlist their services, spelling out how much the agent’s compensation will be.

Having to factor in another expense into their homebuying budget could be challenging for homebuyers without a lot of savings or financial flexibility, making it tougher for them to navigate the housing market.

Still, many variables are at play when it comes to buying or selling a home, not the least of which is how motivated each party is to close the deal.

“If I’m a buyer and I know this seller is not going to reimburse my agent, then I may make a lower offer,” said Kling. “Now, obviously in a hot market, that strategy’s not going to work. But then in a hot market, I would have paid over listing price anyway.”

HOW MIGHT THIS AFFECT HOME SELLERS?

The biggest change for homeowners looking to sell is they could push back against paying for buyer-agent commissions, which could translate into considerable savings.

Consider a seller who agrees to pay a 3% commission for their listing agent — instead of potentially twice that to cover the buyer’s agent, too — and sells their home for February’s national median sale price of $379,100. That homeowner would save roughly $11,373 paying only their agent’s commission.

“The settlement will also encourage more sellers to negotiate the compensation of their listing agents,” said Brobeck.

Still, sellers may still face some pressure to cover buyer-agent commissions.

The NAR built in an exception to its proposed rule change that would allow a buyer’s agent to see offers of cooperative compensation on home listings being advertised by their own brokerage.

That workaround could tempt buyer agents to “steer” clients away from any listings that don’t come with an upfront compensation offer, which could prompt sellers to offer more competitive commissions to be split between their agent and the buyer’s, analysts with Keefe, Bruyette & Woods wrote in a research note Monday.

“So long as steering incentives still exist, home sellers may be compelled to offer supracompetitive commissions to buyer agents in order to avoid steering,” the analysts wrote.

HOW MIGHT THIS CHANGE THE REAL ESTATE INDUSTRY?

One concern is that by making it easier for sellers to opt out of making a cooperative compensation offer to buyer agents, some buyers will opt against hiring an agent or only doing so toward the end of the process after they’ve gone through most of the home hunt themselves. That could end up weeding out some “lower-performing brokers,” Kling said.

Another scenario is that alternative types of real estate business models will become more popular. This includes using discount brokers that will list a home for a flat fee of $500.

“They don’t offer any compensation to the buyer agent because the buyer agent negotiates their own conditions if they want more,” said Mike Downer, a broker associate with Coldwell Banker Realty in Naples, Florida. “That business model has been around for a long time.”

Rules that helped set real estate agent commissions are changing. Here's what you need to know (2024)

FAQs

How do you overcome commission objections in real estate? ›

COMMUNICATE YOUR PERSONAL VALUE

When you're at a listing appointment, it's all about aligning your specific skills and areas of expertise to the needs and desires of your prospective clients. If you can prove upfront that you are more valuable than someone else, no one will ever question your commission again.

Is it bad etiquette to switch realtors? ›

This might feel like a difficult thing to do, but it's the right step if your agent isn't serving you with excellence. If you did sign an agreement, try explaining why you want to switch agents and see if they're willing to do the right thing and release you from the contract early.

What is the commission for real estate in California? ›

First is the total commission paid by the seller. In California, it ranges anywhere from 1-6% of the sales price. The standard is 5-6%, but for high-priced properties (i.e. $1+ million) the commission may be more like 4-5%. The amount is negotiated between the seller and listing agent before a contract is signed.

How do you overturn objections in sales? ›

The best way to overcome sales objections is to identify and remove the friction that's acting as a hurdle for your client. Do this by asking pertinent questions to uncover the real problems. Then, handle them one by one (and calmly!) to move forward in a mutually beneficial way.

What is used to resolve disputes between realtors? ›

Disputes between REALTORS® must be resolved through mediation and/or arbitration procedures established in the NAR Code of Ethics and Arbitration Manual. Many civil court systems across the United States have adopted some form of DRS. Generally, DRS is triggered at the time the lawsuit is filed.

Is it bad to talk to two realtors? ›

Working with more than one real estate agent is fine when you haven't signed an exclusive agreement with anyone, says Adam Aguilar, a real estate agent with Reliantra in West Toluca Lake, CA. “You can use as many as you wish, unless they stop to ask you to make a commitment to them, in writing,” Aguilar adds.

Can realtors lie and say they have another offer? ›

It states that real estate agents must be honest with all parties. Therefore, an ethical listing agent will not lie about multiple offers on a home just to stoke competition. Keep in mind that any false information will not only be unethical, but it can potentially get a seller into legal trouble.

Is it rude to ask a realtor what their commission is? ›

It's OK for a seller to ask about the commission, but the best time is after talking with the agent and understanding their experience, how they will create exposure for the home and the value they bring to the table,” says Van Eck.

What percentage do most Realtors charge in California? ›

In a recent survey by FastExpert.com, we found that the average real estate agent commission in California is 5.14%. This is the total for the buyer's agent and the listing agent and is generally split 50/50. It has generally been accepted that real estate agent fees are 6%.

What commission do most Realtors get? ›

What percent commission do most real estate agents charge? The typical commission under the current model has been somewhere between 5 and 6 percent of a home's purchase price, which is then split evenly between the agent representing the buyer and the agent representing the seller.

How much does a real estate agent make on average in California? ›

How much does a Real Estate Agent make in California? As of Apr 22, 2024, the average annual pay for a Real Estate Agent in California is $85,825 a year. Just in case you need a simple salary calculator, that works out to be approximately $41.26 an hour. This is the equivalent of $1,650/week or $7,152/month.

How do salespersons handle objections? ›

You may need to build a case for overcoming an objection instead of answering quickly on the fly. Use the four steps to Listen, Understand, Respond and Confirm, and you'll strengthen your relationships with buyers, overcome obstacles in the buying process, and move closer to the sale.

What strategies can be used to overcome objections and close the sale? ›

Here are some helpful strategies for overcoming objections.
  • Practice active listening. ...
  • Repeat back what you hear. ...
  • Validate your prospect's concerns. ...
  • Ask follow-up questions. ...
  • Leverage social proof. ...
  • Set a specific date and time to follow up. ...
  • Anticipate sales objections.
Dec 7, 2022

How do you say no to reduce commission? ›

Thank you for asking. Unfortunately, I'm unable to reduce my fee”: If you can swing the direct approach, it's a good one.

How should a salesperson handle the objections? ›

Generally speaking, there are four basic steps to the process:
  1. Listen. Don't just let your prospect spell out their objections – actually listen. ...
  2. Understand. People are complex. ...
  3. Respond. Whether or not they seem like a serious issue to you, acknowledge that your prospect's concerns are valid. ...
  4. Confirm.
Mar 2, 2024

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