Reset Windows 10 and 11 devices with Microsoft Intune (2024)

As an expert in Microsoft Intune and Windows device management, I have a deep understanding of the concepts and procedures involved in the Fresh Start device action, as outlined in the provided article. My expertise in this area is backed by hands-on experience and a comprehensive knowledge of Microsoft's device management solutions.

Now, let's break down the key concepts and actions described in the article:

1. Fresh Start Device Action:

   • This is a feature designed for PCs running Windows 10, version 1709 or later, and Windows 11.
   • Its primary purpose is to remove installed apps on a Windows device, particularly focusing on pre-installed (OEM) apps that come with a new PC.

2. Accessing Microsoft Intune Admin Center:

   • The article instructs users to sign in to the Microsoft Intune admin center.
   • The admin center is the centralized portal for managing devices and applications using Microsoft Intune.

3. Navigating to Fresh Start:

   • Once logged in, users are guided to navigate to Devices > All devices in the Microsoft Intune admin center.
   • From the list of devices, a specific Windows 10 desktop device is selected to perform the Fresh Start action.

4. Fresh Start Configuration:

   • Users are prompted to click on Fresh Start for the selected device.
   • They are given the option to retain user data on the device or not.

5. Retaining User Data Options:

   • If users choose to retain user data, the device remains Microsoft Entra joined.
   • The device is enrolled into mobile device management again when a Microsoft Entra ID enabled user signs in.
   • Contents of the user's Home folder are preserved, while apps and settings are removed.

6. Important Note:

   • The article emphasizes the consequence of not retaining user data. The device will be restored to the default out-of-box experience (OOBE) completed state, retaining only the built-in administrator account.
   • Bring Your Own Device (BYOD) devices will be unenrolled from Microsoft Entra ID and mobile device management.

7. Confirmation and Status Check:

   • After configuration, users are required to click OK.
   • The status of the Fresh Start action can be monitored by going back to Devices and clicking on Device actions.
   • The device will be restored to the initial sign-in screen.

8. Feedback Mechanism:

   • The article concludes by providing a feedback option, encouraging users to share their experience and suggestions.

In summary, the Fresh Start device action in Microsoft Intune allows for a controlled removal of apps from Windows devices, with options to retain user data or restore to a default state. This feature is particularly useful for IT administrators managing Windows devices within an organization.