MoonPay is now registered with the Financial Conduct Authority (2024)

FAQs

MoonPay is now registered with the Financial Conduct Authority? ›

MoonPay is pleased to announce that we are now registered as a cryptoasset business with the United Kingdom's Financial Conduct Authority. The FCA regulates the UK's financial services industry with the aim to protect consumers and promote healthy competition.

This firm is registered for certain cryptoasset activities. You can find more information about why this firm needs to be registered on the FCA website.

Since we provide cryptocurrency services, which include crypto-to-fiat and crypto-to-crypto transfers, we are registered with FinCEN as a Money Services Business. This shows our commitment to financial regulation, such as: Anti-money laundering (AML) and regulatory compliance.

MoonPay is a safe crypto payment solution. According to its website, all data is encrypted in transit using AES-256 block-level storage encryption. The company also has a bug bounty program that rewards people for discovering weaknesses in MoonPay's security to help them make improvements.

Impersonation scams

Be cautious of people pretending to be MoonPay or our partners, trying to get your private info through calls, emails, or social media. Keep your details safe and report any suspicious activity.

From 8 October 2023, cryptoasset business that wish to market to UK customers (i.e. communicate their own cryptoasset financial promotions) will need to be registered with the FCA under the MLRs unless their financial promotions are approved by an authorised person or otherwise rely on an exemption in the Financial ...

A class action lawsuit, filed in December, alleges Hilton, Fallon, and other celebrities conspired in a “vast scheme” to artificially inflate the price of Bored Ape NFTs and enrich themselves, the crypto payments company they used to get the apes, MoonPay, and the company that made the Bored Apes, Yuga Labs.

MoonPay, based in Miami, was founded in 2019 by Ivan Soto-Wright (CEO) and Victor Faramond (Chief Engineer, formerly CTO).

Limited U.S. Availability: MoonPay isn't available in certain U.S. states like Hawaii, New York, Louisiana, Rhode Island, and Texas.

Why is MoonPay declining? ›

It can be frustrating when orders fail. Usually, this happens because of payment or account issues. If your bank says, "Your transaction has been declined", contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues.

At MoonPay, we are required to complete your identity verification to follow the Know Your Customer (KYC) laws. KYC is a multi-step verification process that confirms the identity of customers, which helps prevent the creation and use of fraudulent accounts.

MoonPay will never sell or rent your personal information to third parties without your explicit consent. We will only share your personal information with the following types of third parties: Identity verification services to prevent fraud.

What should I do if I've sent cryptocurrency to a scammer? Unfortunately, crypto transactions can't be reversed or canceled. So we can't give a refund for any cryptocurrency transactions — even if they have to do with a scam. If you think you've been scammed, please report it to the police immediately.

Login to your MoonPay app. Click the gear icon (⛭) on the top right of your screen. Click on the Delete my account button.

Signs of crypto scams include poorly written white papers, excessive marketing pushes, and get-rich-quick claims. Federal regulatory agencies, such as the Federal Trade Commission (FTC), and your crypto exchange are the best places to contact if you suspect you've been the victim of a scam.

MoonPay is now registered with the Financial Conduct Authority.

You can check our Financial Services Register (FS Register) to make sure a firm or individual is authorised. It will also tell you the activities the firm has permission for. Search for the firm by name, or by using its firm reference number (FRN).

The firm holds licenses from the Monetary Authority of Singapore, US, France, Singapore, Australia, etc.

Since 8 October 2023, firms wishing to promote cryptoassets in the UK to retail consumers must, by law, be authorised or registered by the FCA, or have their marketing approved by an authorised firm.