LV= car insurance review | Finder UK (2024)

LV= offers car insurance for standard cars, as well as electric cars. This insurance provider’s comprehensive policy comes with uninsured driver promise and EU cover up to 180 days per year. Here’s what else you need to know.

Who is LV=?

LV= has a history that dates back to 1843. Since then, LV= has grown to become a well-known car insurance provider in the UK. It also offers a range of other insurance such as van, motorbike, home, travel and pet cover.

This insurer has won a string of awards, and typically does well for providing low cost, good cover.

Who underwrites LV= car insurance?

LV= policies are underwritten by Liverpool Victoria Insurance Company Ltd.

LV= policy details

What is covered under my policy?

LV= offers 2 levels of cover on its website – third party, fire and theft and comprehensive. If your car is less than 6 years old, you can only get comprehensive cover from LV=.

Here are some of the benefits included in LV=’s car insurance cover:

Check the policy details for a full list of cover benefits and to ensure you have the cover you need.

Optional extras

LV= offers a range of additional protection to bolt onto your policy, including:

• Breakdown cover
• Motor legal expenses cover
• Guaranteed hire car cover
• Increased personal accident cover up to £100,000
• Protected no claims discount

What are LV=’s different policy types?

• Car insurance
• Electric car insurance
• Multi-car insurance

What is my excess?

Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience.

A voluntary excess is on top and is normally set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess, which should lower your premium.

You’ll find details about any compulsory or voluntary excesses in your policy document.

How do I make a claim?

Call the LV= claims line on 0800 032 2577 to register a claim. Lines are open 24/7.

LV= recommends you have the following to hand, to make a claim:

• Personal contact details with the person you had the accident with.
• Photos/videos of the damage to your car.
• Contact details of any witnesses of the incident.

It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.

LV= customer reviews

Customers who took part in Finder’s 2024 customer satisfaction survey were very positive about LV=, with many highlighting its “reliable” customer service and competitive rates.

One customer said they’d found it “easy to get through on the phone and speak to an actual person”.

In our survey, 84% of LV= customers said they’d recommend the brand to a friend. However, those who were critical of LV= cited hikes in renewal premiums.

What proportion of LV= car insurance customers would recommend it to friends/family?

Frequently asked questions

• Even if you’re comprehensively covered on your own car, don’t assume you’re insured to drive other people’s. It’s best to check you’re insured for driving other cars before you set off. There are severe penalties for driving without insurance.

• Yes, you have the choice of paying for your LV= policy in full or by monthly direct debit payments. Note that an interest applies to monthly payments.

• LV sometimes are able to add a temporary car or driver to your policy in some circ*mstances – but LV= isn’t a temporary insurance specialist. To add a temporary driver or car to your car insurance policy, please call LV on 0800 032 9395.

• Yes. If you cancel your LV= policy during its term, you’ll have to pay a £40 penalty, plus fees for the time you’ve been insured.