How to Dispute Negative Feedback on eBay (2024)

FAQs

What to do if you get unfair negative feedback on eBay? ›

There are two ways to remove bad reviews on eBay. First, you can ask a buyer to change or remove their feedback. Alternatively, you can report the feedback directly to eBay and request its removal.

If you believe feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by replying to the feedback or by requesting a feedback revision.

You have to go through customer service (at the bottom of the page) and either use live chat or request a call back. Once you get to the end of the topic choices, you will be on the eBay help page for that topic. Scroll down to the bottom of the page to get your contact options.

Send the buyer a return label and input that tracking info into the chargeback case. Basically the only way to "Win" is to accept a return and provide a return label. There is NO way to prove the item "is as described", you can only prove you were/are willing to accept a return for a refund.

We may remove a feedback comment that violates eBay policy, such as containing profanity or links, but the feedback rating or any defects aren't necessarily removed. Late shipment appeals for transactions without tracking to verify on-time order fulfillment or delivery.

Buyers aren't allowed to use threats of negative feedback or low detailed seller ratings to try to get something that wasn't part of the original listing. Sellers aren't allowed to demand positive feedback from buyers.

The negative feedbacks are never removed, they age off the feedback % after 12 months.

You can find a spot to leave feedback by going to anyones feedback, and using a leave feedbac that should show there. If they are TRS, offer returns, accept the return, and refund then any negative feedback that you leave will be automatically scrubbed. It is a seller "perk".

Sellers can get feedback removed if the seller can demonstrate that the buyer attempted to use a threat of negative feedback to obtain something the buyer was not entitled to.

How do I change my eBay feedback from negative to positive? ›

If you wish to revise your original Feedback you can contact the seller directly and ask them to send you a Feedback revision request. If a seller would like you to revise your Feedback, we'll send you an email with all the details.

The answer is simple: The best thing your business can do is directly (and politely) ask the customer to remove or update their feedback. Contact your unhappy customer and be personable. Use their first name and apologize as necessary.

Ebay doesn't know what the seller shipped or what the buyer received and they don't know what the buyer sent back or what the seller received, so they almost always take the buyers side.

In some cases, eBay may respond to a payment dispute on your behalf, even if you accept the dispute. If you accept the dispute and eBay challenges the dispute on your behalf, you won't be charged a dispute fee.

Find the item in your Purchases. Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item). Select Ask eBay to step in and help. Select a reason from the dropdown menu, then select Confirm.

EBAY will not remove negative feedback (customer has right to give their opinion). Your only option would be to ask customer is they would "revise their feedback". If they agree...then send them a "feedback revision request".

Sellers are not allowed to leave a negative feedback rating or a positive rating with a negative comment. The buyer gets a defect for having an unpaid strike. Sellers can block buyers who get 2 or more strikes. If everyone reported and blocked they would stop being a deadbeat because the blocks last a year.

In some cases where the feedback relates to something outside the seller's control, such as a shipment delayed by a declared weather emergency, eBay may remove the feedback. There are other instances where feedback can be removed, such as if the account was hijacked and used to sell scam listings.

A negative feedback will always stay on your account, but will only be counted in your feedback percentage calculation for 12 months. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.