Crypto.com Declined by Issuer? See Why & How to Fix It (2024)

FAQs

How do I fix crypto declined by issuer? ›

To fix the Crypto.com declined by issuer error. A user must: Check the account balance and see whether they have sufficient funds to execute the transaction.

The card is declined because address verification failed. This is a security feature of Crypto.com | The Best Place to Buy, Sell, and Pay with Cryptocurrency . We do not store your credit card information.

Declined (Card declined by issuer - contact card issuer to determine reason.) This generally occurs for one of two reasons: The customer's credit card issuing bank did not approve the transaction. This could be for insufficient funds, frozen account status, invalid credit card number or expiration date, etc.

Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.

As we referenced above, banks primarily block crypto transactions because they are worried about fraudulent activity. Fortunately this is changing as more and more financial institutions are starting to offer legitimate crypto products and the industry is becoming more regulated.

For any issues with the crypto.com visa card, you may email us at: contact@crypto.com or contact us at 65-6264-0211. The Crypto.com Visa Card is issued by Digital Commerce Bank and offered by Foris, Inc.

Credit cards will not permit you to buy Bitcoin because Bitcoin cannot be refunded. Once the new owner has the encrypted numbers the new coins are theirs forever.

If you accept card payments in-person or online, you'll experience card declines from time to time. When a card's been declined, the merchant receives a code and brief explanation, such as “card declined by issuer.” This simply means that the credit or debit card issuer has put a stop to the transaction.

What happens if a transaction is declined? ›

It means that the debit card or credit card issuer has stopped the transaction, so the purchase won't go through. Typically, card issuer rejection happens right away at checkout, whether the purchase is made in person, remotely on the phone, or online through an e-commerce site.

It is important to understand that a “decline” response means the card issuer is unable or unwilling to provide an authorization on the cardholder's account. It does not mean that there was an error running the transaction. Card issuers decline transactions for many different reasons.

If you see a message informing you that your card doesn't support crypto transactions this means that when you try to buy, your bank will decline the transaction and you'll receive and error on our site. Check directly with your bank and card policy for more information.

Credit and Debit Card Top-Ups Now Available for U.S. Crypto.com Visa Cards. For a limited time, cardholders can enjoy zero fees when topping up with a debit card.

For cardholders in APAC, it means that you can expect your card to arrive within the next 9-18 business days. For cardholders in the US, it means that you can expect your card to arrive within 7-14 business days.

These types of errors can happen when a customer provides incorrect card details, the wrong one-time password (OTP), or they have insufficient funds in their account. It's also referred to as an incomplete payment. Online payment failure from the merchant's side.

Yes, in some cases. Banks can initiate chargebacks, forcing reversals on settled transactions. They can also reverse payments if authorization errors appear in the transaction.

Why was my transaction not approved? ›

A processor decline indicates that the customer's bank has refused the transaction request. Sometimes you can tell why it was declined by reading the response code, but only the customer's bank can confirm the specific reason. The most common reasons for declines are: Incorrect credit card number or expiration date.

Answer: There are many crypto debit cards including Crypto.com debit cards, Coinbase Card, Nexo, Crypterium, SoFi, Wirex, TenX, and Swipe Visa debit cards. These allow you to convert crypto instantly and withdraw on an ATM that supports MasterCard or Visa.

Through the BitPay app, you can buy more than a dozen top cryptocurrencies and stablecoins with prepaid Mastercard or Visa debit cards.

A pending transaction is a recent card transaction that has not yet been fully processed by the merchant. If the merchant doesn't take the funds from your account, in most cases it will drop back into the account after 7 days.

When will a pending charge be cleared? Usually, a pending charge will show on your account until the transaction is processed and the funds are transferred to the merchant. This could typically take up to three days but may stretch longer depending on the merchant and the type of transaction.

If failed, the order is considered declined and a new order will need to be placed. After time, the bank system will return the "pending" back to the account automatically. This process can take between 5-20 business days depending on the type of bank.

Most large U.S. credit card issuers don't allow the purchase of cryptocurrency, while others penalize cardholders with fees. Some big cryptocurrency exchanges, like Coinbase, don't accept credit cards. Coinmama and CEX.io, for example, say they accept credit cards, but only Visa and Mastercard.

For some banks, it's illegal to process crypto transactions

Cryptocurrencies simply aren't legal in many places in the world and it's thus illegal for banks to process Bitcoin-related transactions. For instance, banks in China or Bolivia won't process Bitcoin transactions; it's against the law.

Credit card issuers such as American Express, Chase, Capital One, and Citi all allow crypto purchases and treat them as a cash advance.

Why can't I use my debit card to buy crypto? ›

Credit cards will not permit you to buy Bitcoin because Bitcoin cannot be refunded. Once the new owner has the encrypted numbers the new coins are theirs forever.