How To Fix Crypto.com Declined By Issuer Error (2024)

Crypto.com's declined by issuer error is pretty simple to fix.

Are you searching for solutions on how to fix Crypto.com declined by issuer error? If yes, then we've got you covered.

Crypto.com is an exchange platform that also permits its users to conduct Crypto.com staking. Along the lines, the exchange is continuously expanding its base by adding Crypto.com new listings.

The declined by issuer error simply means that a user is unable to access his card or is facing a temporary suspension/block on his debit/credit card. Let's take a look at how users can fix Crypto.com's decline by issuer error in a few guided steps.

How To Fix Crypto.com Declined By Issuer Error

To fix the Crypto.com declined by issuer error. A user must:

  • Check the account balance and see whether they have sufficient funds to execute the transaction.
  • Check whether there's periodic server maintenance and retry again once the servers are active again.
  • Enter the card credentials with care and check whether the user has accidentally typed the wrong card details (expiration dates, months, and CVV)
  • If none of the solutions work, a user can always try to change their payment method and retry again.

Possible Reasons For Crypto.Com Declined By Issuer Error

While accessing the services of Crypto.com, a user may encounter a certain decline by issuer error, which means that your credit/debit card issuer did not approve your current transaction. This can happen due to multiple reasons. Some of the common causes for this error to pop up are:

  • Server Overload

One of the most common reasons for this error to pop up can be a temporary server overload.

  • Insufficient Funds In Your Account

Another prominent reason why you might be getting declined by issuer error can be due to insufficient funds in your account.

  • Invalid User Credentials

Sometimes a user may enter incorrect card credentials that may prompt this error to pop up.

For more articles like this, take a look at ourPlanet Cryptopage.

How To Fix Crypto.com Declined By Issuer Error (2024)

FAQs

How To Fix Crypto.com Declined By Issuer Error? ›

This error message typically is there to indicate that your debit card has been temporarily suspended or blocked by the issuer . Fortunately there are several quick fixes you can try to resolve this issue .

Why is crypto com saying declined by issuer? ›

This error message typically is there to indicate that your debit card has been temporarily suspended or blocked by the issuer . Fortunately there are several quick fixes you can try to resolve this issue .

How do I fix my card declined by issuer? ›

Your card provider may call or text you to ask for purchase approval. If your card issuer does not contact you, calling customer service may allow you to resolve the issue immediately by verifying your identity and intention to make the flagged purchase.

Why do I keep getting error on Crypto com? ›

This could be due to poor internet connection or server issues on Crypto.com's end. Check your internet connection and try logging in again after some time. If you are experiencing login errors on Crypto.com, don't panic.

Why is my payment refused by issuer? ›

Declined (Card declined by issuer - contact card issuer to determine reason.) This usually happens due to one of two reasons: The customer's credit card issuing bank did not approve the transaction. This could be due to insufficient funds, frozen account status, invalid credit card number or expiration date, etc.

What does issuer error mean? ›

Card issuer rejection occurs when an online or in-person debit or credit card payment is declined by the card issuer, the institution that issued the card to the customer. As the merchant you'll receive a response code that alerts you that the transaction can't be processed and provides a reason for the rejection.

What does declined refer to issuer mean? ›

The customer's card issuer has indicated there is a problem with the card number. The customer should contact their bank or the customer should use an alternate card. Sometimes this response code can also be due to a transaction being declined by Fraud Protection.

Why is my card declining but I have money? ›

Besides fund insufficiency, here are some of the most common issues behind a card decline: There was a manual error. You've reached your daily purchase limit. Your debit card expired or is inactive.

Why is my card declined but I have money? ›

Why might my debit card be denied even if I have money in the account? It indicates an expandable section or menu, or sometimes previous / next navigation options. Your debit card may be denied due to overdrafting, reaching daily purchase limits, or your bank suspecting fraud.

How do I contact my card issuer? ›

On the back of the card, you'll find a customer service number which you can call to inquire about your account or any questions you have about the issuer. You can also review your monthly statements, which will show the issuer's name and contact details.

Is crypto com shutting down? ›

On 14 November, Marszalek, the firm's CEO, assured users that the exchange was functioning as normal. On June 9, 2023, Crypto.com announced plans to shut down its institutional exchange in the United States by June 21, citing low demand from large financial institutions.

Is there an issue with crypto com today? ›

Current Crypto.com status is UP.

Is crypto com in any danger? ›

Linking your bank account to your Crypto.com account is generally considered safe. The platform uses advanced encryption and security protocols to protect your financial information. However, as with any online financial transaction, there are inherent risks.

How do I fix my bank declined payment? ›

Verify the mailing address, name on card, CVV, and expiration date. Next, double-check your balance to verify that you have enough funds available. If these do not resolve the issue, contact your bank.

What does transaction declined unable to process mean? ›

This means that your issuing bank could not process this transaction due to some rules applied to their system. Please contact your bank, as further detail on the reason for the failed transaction can only be communicated/explained to a customer by the customer's bank.

Why does my card declined when I try to buy crypto? ›

Unfortunately, there can be many reasons why card payments are failing or getting rejected whether by our payment systems or your own bank systems starting from security flags, insufficient funds, bank account spending limits, details mismatch or unusual usage of the card/bank account being used.

Why is my bank declining my crypto purchase? ›

A transaction may fail if the provider could not accept your payment, or the provider couldn't verify your account or payment method. If your transaction has failed, and you see a message stating “Your transaction has been declined by your bank,” please contact your bank for assistance.

Why can't i use my credit card on crypto com? ›

In order to buy crypto or top up your Crypto.com wallet, please check with your issuing bank how to activate international online payments for your card. If your card has been enabled for online purchases and your transactions are still failing, please double check your issuing bank's acceptable use policy.

Why can I not withdraw from Crypto com? ›

The name of the bank account you provide must match the legal name associated with your Crypto.com App account. Mismatched names will result in a failed withdrawal and fees may be deducted by the receiving bank for processing the refund.

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