1. Legal Requests related to Content Removal
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If you see content on a Google product that you believe violates applicable local laws or your rights, you can submit your request for removal or disabling of any specific content from Google services by filling up the appropriate webforms below (“Grievance Redressal Mechanism”):
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For all Google products other than YouTube: Use the webform here where you can submit a removal request for different legal issues including submission of a court order that you may have obtained in your favor. This troubleshooter can be used for all relevant Google products and services (except YouTube).
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For YouTube: Use the dedicated YouTube Help Center here where you can submit a removal request for different legal issues, including submission of a court order that you may have obtained in your favour.
These are dedicated reporting mechanisms for content removal. Submitting your request using the above reporting mechanisms ensures that your request reaches the relevant support team directly for their review. Providing complete information through these dedicated reporting mechanisms (including a valid court order, if relevant) will help us process your request expeditiously. Please note that if you submit your request using any other means (eg. emails, faxes, physical mail etc), it will take us longer to get to your request and to review it.
2. Other Customer Service options
(a) For GPay
- If your concern/ query is related to Google Pay, you can reach out to our product specific escalation teams via the below channels:
- - Google Pay India Grievance Center is available here.
- - You can also find details about how to contact Google Pay India support at the Help Center page here.
- - Customer Care number toll free at: 1-800-419-0157.
(b) For reporting any other matter pertaining to Google products
If your concern pertains to any matter other than a legal request for removal of content from any Google product, you may refer to the help center resources available at Google Help where you can find information about our products and services, including troubleshooting information for common issues. Various Google products are managed and have their policies administered by dedicated teams and we urge you to refer to the guidance from the relevant product team.
If you are unable to find guidance about your concern on these resources, you may reach out through the Grievance Redressal Mechanism by sending an email to support-in@google.com. In your mail addressed to support-in@google.com you must provide the name of the Google product in question, describe the issue in detail, and any supporting document including screenshots that would assist with the resolution of your concern.
NOTE: Please do not use support-in@google.com to submit requests related to removal of content.
3. Service of Summons or notices to Google LLC in India
If you would like to serve any summons or notices in civil proceedings against Google LLC in India, the below email ID and address can be used. Please use the options for reporting content for removal as listed in Section 1 above instead if you are not serving any summons or notices in civil proceedings.
Google LLC
attn: Jim Pinter
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA
E-Mail: support-in@google.com
I am an expert in online content management and legal procedures related to digital platforms, having actively engaged with various tech companies' policies and procedures. My expertise is grounded in a comprehensive understanding of the mechanisms and protocols employed by major companies like Google to address legal concerns, especially those pertaining to content removal and customer service.
In the article you provided, Google outlines a detailed process for users to address different aspects of their concerns, ranging from legal requests for content removal to general customer service inquiries. Let's break down the key concepts mentioned:
1. Legal Requests related to Content Removal:
- Users can submit requests for the removal or disabling of specific content on Google products if they believe it violates local laws or their rights.
- Different webforms are available for various Google products, with a dedicated one for YouTube.
- Users can submit removal requests for legal issues, including the submission of a court order obtained in their favor.
- Submitting requests through the dedicated reporting mechanisms ensures direct review by the relevant support team, expediting the process.
- Using other means, such as emails or faxes, may result in longer processing times.
2. Other Customer Service options:
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(a) For GPay:
- Users with concerns or queries related to Google Pay can contact product-specific escalation teams through channels like the Grievance Center and the Help Center page.
- A toll-free Customer Care number is provided for further assistance.
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(b) For reporting other matters pertaining to Google products:
- Users can refer to Google Help, where help center resources provide information about products and services, including troubleshooting.
- If guidance is not found, users can utilize the Grievance Redressal Mechanism by sending an email to support-in@google.com, providing details about the issue.
3. Service of Summons or Notices to Google LLC in India:
- Users seeking to serve summons or notices in civil proceedings against Google LLC in India can use the provided email ID and address.
- It is emphasized that the options for reporting content removal (Section 1) should be used if summons or notices in civil proceedings are not involved.
This comprehensive approach reflects Google's commitment to addressing a variety of user concerns, whether legal or related to customer service, and provides clear channels for effective communication and issue resolution. The outlined procedures aim to streamline the process for users and ensure that their requests are handled promptly and efficiently.
