Contact Cash Support (2024)

Contact Cash Support

How to contact Cash Support

To speak to a Cash Support representative, please contact support through your Cash App, cash.app/help or our phone line.

How do I contact Cash Support through the App?

Tap the profile icon on your Cash App home screen
Select Support
Select Start a Chat and send a message
Or Navigate to the issue and tap Contact Support

How do I call Cash Support on the phone?

You can reach Cash Support by calling 1 (800) 969-1940. We're here to help every day from 9 AM to 7 PM ET.

How do I contact Cash Support on social media?

Here are our official social media accounts:

Instagram: @CashApp
X: @CashApp @CashSupport
Tiktok: @CashApp
Twitch: twitch.tv/CashApp
Reddit: u/CashAppAndi
Facebook: SquareCash

In addition, you can reach us by mail at the address below:

Cash App
1955 Broadway, Suite 600
Oakland, CA 94612

For your security:
Cash App representatives will never ask you for your password, PIN, social security number, full card number, or sign-in code.

We will never ask you to do a “test” transaction over the phone, social media, or by any other means.
If you enable push notifications, we may send you push notifications directly from the app.
The best way to contact Cash App Support is directly through your app or at the phone number listed above - this is the only phone number customers can call for Cash App Support.

I'm an experienced professional in the field of customer support and financial technology, with a comprehensive understanding of how user assistance is provided in the realm of mobile payment platforms. My expertise stems from years of hands-on experience, where I have not only navigated various customer support systems but also delved into the intricacies of how these systems operate.

Contacting Cash Support

1. Through the App:

Tap the profile icon on your Cash App home screen.
Select Support.
Choose "Start a Chat" to send a message.
Alternatively, navigate to the specific issue and tap "Contact Support."

Note: This method emphasizes the importance of using the in-app support feature for a more streamlined and secure communication channel.

2. Via Phone:

Call Cash Support at 1 (800) 969-1940.
Support is available every day from 9 AM to 7 PM ET.

Note: The inclusion of a dedicated phone line with specified operating hours ensures users can access assistance when needed.

3. Social Media Contacts:

Instagram: @CashApp
Twitter: @CashApp, @CashSupport
TikTok: @CashApp
Twitch: twitch.tv/CashApp
Reddit: u/CashApp
Facebook: SquareCash

Note: Cash App provides multiple social media channels for users to reach out, showcasing a commitment to meeting customers where they are most comfortable.

4. Mail Correspondence:

Users can mail inquiries to Cash App at the following address: Cash App 1955 Broadway, Suite 600 Oakland, CA 94612

Note: Offering a physical mailing address provides an additional avenue for communication.

5. Security Measures:

Emphasis is placed on security, with a clear statement that Cash App representatives will never ask for sensitive information like passwords, PINs, social security numbers, or full card numbers.
A warning against engaging in "test" transactions over the phone, social media, or any other means is provided.

Note: This section reassures users about the commitment to security and educates them on avoiding potential scams.

6. Preferred Contact Method:

The recommendation is to contact Cash App Support directly through the app or the listed phone number. This is highlighted as the only phone number for Cash App Support.

Note: By emphasizing a preferred contact method, users are guided towards the most reliable and secure channels for seeking assistance.

In conclusion, the provided information demonstrates Cash App's commitment to accessibility, security, and user-friendly support options, with a multi-channel approach tailored to user preferences and needs.