Billing and Payments (2024)

Your Netflix service charges

You can view your payment and billing history on the Billing Details page of your account.

View your plan and monthly cost

You can view your current Netflix plan and billing history on the Billing Details page of your account.

Compare plans and pricingandchange your planat any time.

Understand your billing date

As a member, you are automatically charged once a month on the date you signed up. Your Netflix subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.

  • Your billing date may be one day earlier or later due to time zone differences.

  • If the day of your billing date does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead.

  • If you pay for Netflix through a third party, your Netflix billing date may vary from your provider's billing date.

Update your payment information

Sign in to your Account and select Manage payment info. Some payment options will direct you to their website to complete the update process.

If you would like to change how you pay for Netflix, we have several payment options.

Print your Netflix invoice

  1. Go to the Billing Details page on your account.

  2. Click on the date of the charge you wish to view. The link will open a printable invoice page for that specific charge. If you prefer to print all the charges within the last year, you can print the Billing Details page.

  3. Find answers to questions about taxes listed on your Netflix invoice.

You can view your Netflix billing information for up to one year. If you need billing information older than one year, please contact your financial institution.

Resolve payment issues

If there is a problem with your payment method, here are some of the most common causes with suggestions to resolve the issue.

Payment method was declined

If the bank or financial institution declined the charge:

  • Check that your payment information such as postal code, security code, expiration date are correct.

    • If not, sign in to your Account and select Manage payment info. You can also try a different payment method.

    • If everything is correct, you can retry your payment.

  • If you're still having trouble, make sure your payment method supports e-commerce transactions.

Payment method is not accepted

There are many options to pay for Netflix including credit or debit cards, and third parties. If one of our accepted payment methods is not working, please contact us for help.

Account canceled unexpectedly

If you are billed through a third party or have a package that includes Netflix, your account could be canceled for a number of reasons.

  • There is an issue with your payment.

    • Third-party: Sign in to your third-party account to resolve the payment issue, then rejoin Netflix.

    • Package: Sign in to your package account to resolve the payment issue, then relink your Netflix account.

  • You paused or canceled a package that includes Netflix and there is no other payment method on file.

    • If your package is still active, then relink your Netflix account.

    • If you canceled your package, sign in to your Netflix account and add a new payment method.

Investigate unexpected charges

Price is higher than expected

There are a few reasons you may be seeing a charge that is more than you expected.

  • Taxes - Depending on where you live, you may be charged taxes in addition to your subscription price.

  • Fees - In some countries, card companies may charge an extra fee for cross-border transactions. Some countries may change the currency to USD even though we charge in local currency.

  • Plan changes - If you or someone in your household upgraded your Netflix plan, your bill will reflect the higher plan price.

Charged earlier than expected

If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.

If you recently changed your billing date and within the same month there is a price change or you change to a higher-priced plan, you could be charged earlier than expected.

Multiple or unauthorized charges

Netflix members are charged once a month on the date they signed up.

If you recently signed up for Netflix, or you're a member who changed your payment method or retried a declined payment, you may see an authorization request that appears as a pending transaction on your statement. Authorizations are not charges but may affect your available balance until your bank releases the funds in a few days.

  • If the authorization request consumed the available balance on your account, then we will be unable to process the Netflix charge. If this happens, you will need to add funds to your account or use a different payment method.

If you are seeing multiple charges or charges that you believe to be unauthorized from Netflix, follow these steps.

Billing and Payments (2024)

FAQs

How do you fix a declined debit card? ›

Try the following:
  1. Check to see if your payment method is up to date. ...
  2. Make sure you have enough money in your account for the purchase.
  3. If you're still having issues, contact your bank to see if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

Why is my card being declined online? ›

The transaction may be declined due to a high level of recent activity on a card, a lack of matching AVS information, the card is over its limit or a range of other reasons known only to your bank. Resolve the error by contacting your bank to find out why the transaction is being declined.

What is payment processing solution? ›

Payment processing solutions involve handling transactions executed by customers while availing products & services in the market. It communicates and relays information from customer's credit or debit card to both the sellers and buyers bank accounts.

Why my payment is getting failed? ›

What causes payment failure? Failed payments can occur from both the merchant's end and the customer's end. A customer will often experience payment failure due to a faulty internet connection, entering incorrect payment details, or because there is not enough money in their account to cover the payment..

Why is my debit card declining when I have money in it? ›

You've reached your daily purchase limit

Debit cards have daily purchase limits set by financial institutions to ensure your money is safe. The daily purchase limit for your debit card depends on where you bank. Most financial institutions will generally allow you to spend between $400 to $25,000 daily on a debit card.

Why is my debit card declining when I have money? ›

Common reasons for payment denied.

Daily limit has already been spent. Card has been blocked due to unusual spending activity. The money is in a different account than the card is linked to. The personal info you entered doesn't match bank records.

Why is debit card getting declined? ›

Attempts to exceed your daily transaction amount. Lack of available funds. Expired card information is being used. Possible magnetic strip damage (in this case, you'll need a new card).

How do I activate my debit card for online transactions? ›

Atm and pos transactions on these debit cards will continue as usual. To activate e-Commerce functionality send sms “swon ecom nnnn" (nnnn is last four digits of the card eg., 0647) to 09223966666 / use onlinesbi.Com / e-services / atm card services / atm card limit / channel / usage change.

Why can't I make online purchases with debit card? ›

There can be a number of reasons why your debit card isn't working for online purchases. If it's not due to a problem on your end, such as entering the wrong card information or insufficient funds, it's likely due to a security feature where you have to verify the purchase before using the debit card online.

Why is my card not accepted? ›

Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.

How can I improve my payment process? ›

Ways to Improve Your Payment History
  1. Pay on time. This may seem obvious, but the key to a solid payment history is paying your bills on time, every month, without fail. ...
  2. Dispute misreported payments. ...
  3. Avoid underpayment. ...
  4. Establish a bill-paying routine. ...
  5. Let technology help.
Sep 16, 2021

What are the steps in payment processing? ›

How Payment Processing Works in 5 Easy Steps
  1. Set up a merchant account with a payment processing company. ...
  2. The customer presents payment. ...
  3. Financial information is encrypted and transmitted for authorization. ...
  4. The sale is approved or declined. ...
  5. Funds are released to the merchant.
Apr 28, 2021

What if payment is failed? ›

The transaction failed but the amount got deducted from the bank account. Banks usually take up to 3 business days to add money back to your account. Please wait for your bank to complete the reversal. Refer to the bank account statement to verify if your transaction has been reversed.

Can I use my debit card without activation? ›

Financial authorities issue debit cards when you open an account with them. These cards are necessary to withdraw cash as well, although you cannot do anything if the debit card is inactive. It is necessary for cardholders to activate their debit card before using it.

Do you have to activate a debit card to use it? ›

Yes, activating your debit card as soon as you receive it in the mail is a necessary step for you to use your card, and an important step to help protect yourself from fraud.

What info do you need to activate debit card? ›

Provide them with the card number, expiration date, CVV code, and any other information they ask for, which may include the PIN you wish to use. Use your bank's mobile app to quickly activate the card yourself. If you use a mobile app for banking, open the app and log in to your account.

Why can't I make an online payment? ›

These types of errors can happen when a customer provides incorrect card details, the wrong one-time password (OTP), or they have insufficient funds in their account. It's also referred to as an incomplete payment. Online payment failure from the merchant's side.

Can all debit cards be used for online purchases? ›

Your debit card will work online. But debit cards are not a good way to pay when you shop online. Credit cards are safer to use when you buy things online: You might have a problem with something you buy online.

What card details do I need to pay online? ›

Much like buying something online, you need the following details:
  • Your registered billing address.
  • Your delivery address (this might be different to your billing address)
  • The long number on the back of the debit card.
  • The 4-digit expiry date.
  • The CSV number (the 3-digit code on the back on the signature strip)

How do I turn off payment verification? ›

Open your phone's Settings app. Preferences. On the "Authentication required" page, enter your PIN or fingerprint. Under "Security," turn off Authenticate with biometrics before filling payment cards.

Why do I have to verify payment? ›

Whether you're getting paid or paying someone else, payment verification is essential for preventing fraud and securing payments.

Can card payments be refused? ›

Credit card issuers can restrict your card use if you haven't made a payment recently. You may not realize that you've fallen behind until the card is declined, so the best thing to do is call the issuer and explain your situation.

Why is there an issue with my payment method on App Store? ›

iTunes or the App Store might decline payment on your iPhone for a number of different reasons. Perhaps the payment details are wrong, the method isn't available in your region, or you don't have enough money in your account.

How do I resolve a payment issue on Google? ›

To fix the issue, try the following:
  1. Go to the Payments centre.
  2. Take action on any errors or requests in the payments centre. You might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure that your name, address and payment information are up to date.

Why is Apple not accepting my payment method? ›

You might have an unpaid order. Learn how to pay an unpaid order. Contact your financial institution. You might need to ask your financial institution to allow international purchases on your debit or credit card.

How do I fix my payment app declined? ›

If your bank declined the transaction, it might be rejected because of your security features, overdraft protection, or several other reasons. The best way to resolve this issue is to contact your bank and try again. You can also go online and find the reasons for your bank's decision.

What are the 3 methods of payment? ›

Payment Options
  • Cash.
  • Checks.
  • Debit cards.
  • Credit cards.
  • Mobile payments.
  • Electronic bank transfers.
Nov 10, 2022

What are 4 main methods of payment? ›

A payment can be made in the form of cash, check, wire transfer, credit card, or debit card. More modern methods of payment types leverage the Internet and digital platforms.

What is the most effective payment method? ›

Bank Transfer

One of the most secure payment methods is Bank Transfers when it comes to online shopping. Since it may cause online shoppers to fall into swindlers' hands, people tend to be hesitant while making payments on eCommerce stores; some even don't want to enter their credit/debit card credentials.

Why has Google declined my payment? ›

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure that you have enough to complete the purchase. Your card may have specific restrictions which cause the transaction to be declined.

Why my Google Pay payment failed? ›

The failure in the transaction can be due to a bad internet connection or app glitches or a troubleshooting issue. The failure can be solved by switching from WiFi to other internet connections like mobile data or a different internet connection.

Why does Google keep declining my payment method? ›

Your card can get declined for many reasons: Mistake with the card number: Enter your card number again. Expired credit card: If your card isn't expired, make sure to enter the right date. Mistake with the security code: Double-check the code and enter it again.

Top Articles
Latest Posts
Article information

Author: Virgilio Hermann JD

Last Updated:

Views: 5787

Rating: 4 / 5 (41 voted)

Reviews: 88% of readers found this page helpful

Author information

Name: Virgilio Hermann JD

Birthday: 1997-12-21

Address: 6946 Schoen Cove, Sipesshire, MO 55944

Phone: +3763365785260

Job: Accounting Engineer

Hobby: Web surfing, Rafting, Dowsing, Stand-up comedy, Ghost hunting, Swimming, Amateur radio

Introduction: My name is Virgilio Hermann JD, I am a fine, gifted, beautiful, encouraging, kind, talented, zealous person who loves writing and wants to share my knowledge and understanding with you.