Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

Can you have two or more wallets on one device? The short answer would be:

  • you can’t have two or more wallets on one mobile device.
  • And you can have multiple wallets on your desktop device only by managing wallets through separate user accounts.

Atomic Wallet stores your private data, such as private keys and backup phrase locally on your device. When you install a new Atomic Wallet on top of the existing, a new backup phrase and private keys are generated. They replace the existing data and as a result, you will have a new empty wallet.

Important: Always save your backup phrase offline in two different places! If you have your backup phrase, you will be always able to restore your wallet no matter what. Do not start any restoring process or new wallet creating without saving your backup first!

The only option to have two wallets on one desktop device is to create separate user accounts and manage two (or more) different wallets under these separate user accounts on your computer.

You will have to download Atomic Wallet only one. A new user account on your computer will already have Atomic Wallet in the applications.

Check these guides on how to create a new user account on Mac or Windows:

Mac:
https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac
https://www.imore.com/how-create-new-user-account-your-mac

Windows:
https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account
https://www.howtogeek.com/226540/how-to-create-a-new-local-user-account-in-windows-10/

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Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

FAQs

Why is Atomic Wallet not working? ›

Make sure you're using the latest version of our app. We're constantly working on improving the app's performance, so it's important to keep your Atomic Wallet up to date. Check your system's version. Are there any updates available for your operating system you might have previously put off?

How do I contact Atomic Wallet support? ›

Please email us at support@atomicwallet.io directly, providing as much details as possible.

Is Atomic Wallet trustworthy? ›

Atomic Wallet provides solid security features, and it doesn't store any user passwords, data, or seed phrases on its servers. All that information is stored on your device where you've installed Atomic Wallet. If you keep your seed phrase safe and password safe, then your crypto will be secure.

Is Atomic Wallet supported in USA? ›

The Atomic Wallet has its own integrated quick purchasing service. It is one of the forms of cryptocurrency quick-buy platforms. This one is among the quickest ways and it suits all the US regulations at the same time. It's totally secure and legal to buy crypto in it.

Why did Apple remove Atomic Wallet? ›

“Apple decided to remove the app because the wallet uses 3rd party for exchange,” an Atomic Wallet spokesperson said last December.

How do I recover my Atomic Wallet account? ›

How do I restore my wallet with a QR code?
  1. Open your desktop Atomic Wallet app.
  2. Go to Settings Private keys.
  3. Enter your password.
  4. Click on the QR code icon placed next to your 12-word backup phrase, which is labeled as "Atomic."
  5. Open your mobile Atomic Wallet app.
  6. Tap Restore from backup.

How do I verify my identity on Atomic Wallet? ›

Atomic does not require verification or account creating. All the basic features in your wallet are anonymous. We do not collect your personal data. Atomic is a decentralized app built on the open-source libraries.

How do I activate my Atomic Wallet? ›

It takes a couple of minutes and is completely free for Atomic users.
  1. Open the wallet.
  2. Choose Hedera from the coin list.
  3. Click Receive.
  4. Then click Activate Account.
  5. Wait a couple of seconds for the activation process to finish.
  6. Success! Your account is now activated. ...
  7. This is your Hedera address.

Does Atomic Wallet report to IRS? ›

Yes - if you have capital gains or income from your Atomic Wallet investment activities, you'll need to report these to your tax office and pay taxes on them.

Which country owns Atomic Wallet? ›

Atomic Wallet is a cryptocurrency wallet that was founded in 2017 and headquartered in Tallinn, Estonia.

What happens if Atomic Wallet goes out of business? ›

Your assets are stored on the blockchain.

Since Atomic Wallet is just an intermediary between you and the blockchain, your coins aren't stored by us. You're free to export your private keys anytime, and your funds wouldn't be put at any risk if our company was to close down.

What is a wallet secret key? ›

A private key is a long alphanumeric code that acts similarly to a password. Private keys are used to authorize cryptocurrency transactions. Your private key is generated by your wallet and is used to create your public key (your wallet address) using encryption.

Do you own your keys on Atomic Wallet? ›

Private keys

You have a private key for each coin (ETH, BTC, etc) individually. They are all stored on the device that your wallet is installed on. The only person who has access to said keys is you.

Can you withdraw money from Atomic Wallet? ›

With Atomic Wallet, you can store, send, receive, exchange, and buy cryptocurrencies. Unfortunately, it's not yet possible to cash out from Atomic Wallet directly, as the app doesn't support crypto-to-fiat conversions.

Which crypto wallet is mostly used in USA? ›

Coinbase is one of the most popular digital currency exchanges, based in the U.S and boasting over 43 million users. Headquartered in San Francisco, California, the platform offers both an all-in-one exchange and a wallet, making it one of the easiest starting points with Bitcoin.

Can I use a debit card with Atomic Wallet? ›

In Atomic Wallet, you can buy Bitcoin with a debit card or a credit card.

Which is better Exodus or Atomic Wallet? ›

Exodus transactions are faster and cheaper because the transaction size is usually smaller due to the Segregated Witness feature. This makes Exodus a better wallet than Atomic for lower network fees and speed.

Is Trust Wallet better than Atomic Wallet? ›

"Trust Wallet is the best and Safest decentralized crypto storage. Trust Wallet supports almost all of my crypto assets and also gives interest in staking some popular coins like BNB, TRX, and more." Devraj D.

What are the pros and cons of Atomic Wallet? ›

The platform for instant cryptocurrency exchange 'Atomic Wallet' has holdings of more than 500 crypto coins.
...
Atomic Wallet Review: Pros and Cons.
ProsCons
Atomic Wallet is straightforward with an interface that is simple to navigate.The Atomic wallet coin platform does not render hardware wallet support.
2 more rows
Feb 1, 2023

Is Atomic Wallet hackable? ›

Can Atomic Wallet be hacked? Like other non-custodial crypto wallets, your Atomic wallet can be hacked if you do not properly store and protect your recovery phrase and private keys. Ensure that Atomic's instructions for keeping your private information secure such as cleaning your device of malware.

What happens if I lost my seed phrase? ›

If you lose access to your wallet and lose your seed phrase: You will lose access to your crypto assets. Seed phrases can't be changed or recovered, making them an effective security tool.

What is 12-word phrase in blockchain? ›

A 12-word seed phrase acts as a key to unlock access to a crypto wallet and is also the ultimate recovery tool for wallets on the blockchain.

How do I file taxes with Atomic Wallet? ›

Atomic Wallet Tax Reporting

Simply navigate to your Atomic Wallet account and download your transaction history from the platform. Import your transaction history directly into CoinLedger. Import the file as is. No manual work is required!

What is the wallet ID in Atomic Wallet? ›

Atomic ID is your wallet's anonymous unique ID. It is a set of numbers and letters. It looks like this: 36de493c570585d02eaa5eed40184ff296c415db348547efde82a962ba08f417. Your Atomic ID is not tied to your identity, public addresses, and transaction history.

Is Atomic Wallet a personal wallet? ›

Atomic Wallet is a non-custodial decentralized wallet. It means that you own your backup phrase and private keys, thus, you fully control your funds. We have no access to your wallet and your sensitive information. Your 12-words backup and private keys are stored locally on your device and strongly encrypted.

What does verify your wallet mean? ›

After you add a payment method, you may be asked to verify it. This step helps Google Wallet and your bank to protect your account. Based on your bank, you can choose from the following options. Your verification code comes from your bank, not Google Wallet.

How do I relaunch my Atomic Wallet? ›

In the opened wallet navigate through the bottom bar and click More. Navigate the list to the very bottom and find the Log out button. Tap on it and you'll exit the app. After closing the application, open it again from the corresponding place on your device.

Can the IRS see your crypto? ›

Yes, the IRS can track cryptocurrency, including Bitcoin, Ether and a huge variety of other cryptocurrencies. The IRS does this by collecting KYC data from centralized exchanges.

Can the IRS see all crypto transactions? ›

The IRS can track cryptocurrency transactions through several methods, including the use of subpoenas, blockchain analysis, and third-party reporting by cryptocurrency exchanges.

Will the IRS audit you for crypto? ›

Even if you haven't received a letter and you've not used an exchange that has been summoned by the IRS, the IRS may still audit your crypto investments.

Is Atomic Wallet safer than Coinbase? ›

As a result, you have total authority over your cryptocurrency and an impeccable risk assessment! Choosing either the Coinbase wallet over the Atomic wallet depends on what the user needs. The Coinbase wallet could be more secure and versatile than the Atomic wallet, due to its support by a wide range of systems.

Why does Atomic Wallet charge so much? ›

The more transactions are queued to get confirmed, the higher the fee will be. Once you click the "Send" button in your Atomic Wallet app, your transaction will first be added to the mempool, which is essentially a list of all transactions currently expecting confirmation.

What blockchain does Atomic Wallet use? ›

Atomic Wallet supports ANY Ethereum ERC20 tokens. Manage the built-in ones or add any custom by sending it to your Atomic Wallet ETH address. Neat and simple! Furthermore, you are able to manage most top blockchains besides ETH: Bitcoin, Ripple, Litecoin, EOS, TRON and many more!

Can a private key be recovered if lost? ›

Key Recovery can be used to re-use or restore a users private key. Key recovery means that server generated keys (and the certificate) of a user is stored, encrypted, in the CAs database. The purpose of this is to be able to recover an encryption key if the user loses the key.

How do I find my private key? ›

Locating my private key
  1. Open Microsoft Management Console.
  2. In the Console Root, expand Certificates (Local Computer)
  3. Locate the certificate in the Personal or Web Server folder.
  4. Right click the certificate.
  5. Select Export.
  6. Follow the guided wizard.
Aug 19, 2022

What is the master public key of a wallet? ›

The Master Public Key is a fundamental part of the processes within deterministic wallets or HD wallets. The generation of public keys for this type of wallet depends on it and they use a complex system that guarantees security at all times.

How do I transfer my Atomic Wallet to Coinbase? ›

Once you've added ETH to Coinbase Wallet, you can you can swap your ETH for Atomic Wallet Coin right in the mobile app or browser extension. Tap or click the "Swap" icon in the Assets tab, then select "Choose asset" and pick Atomic Wallet Coin.

What is the minimum balance for Atomic Wallet? ›

XTZ is one of the assets that require an address to have a minimum balance. That amount is at least 0.27 XTZ. If you try to make a transaction without taking the minimum balance into account, the transaction will fail.

How do I refresh my Atomic Wallet? ›

How to update the wallet?
  1. Open the wallet. If your version is not updated you will see the message New version is available. Click on Update now;
  2. The loading will start automatically. It takes a couple of seconds. ...
  3. Then you will be able to access your wallet by entering your password.

How do I reset my Atomic Wallet? ›

How do I restore my wallet with a QR code?
  1. Open your desktop Atomic Wallet app.
  2. Go to Settings Private keys.
  3. Enter your password.
  4. Click on the QR code icon placed next to your 12-word backup phrase, which is labeled as "Atomic."
  5. Open your mobile Atomic Wallet app.
  6. Tap Restore from backup.

Is Atomic Wallet hacked? ›

Yes, Atomic Wallet is safe thanks to it being a decentralized wallet with two-factor authentication and data encryption.

How do I clear my cache on Atomic Wallet? ›

Open Settings. Scroll down till you see the Apps section and select Manage apps. Choose Atomic Wallet and tap on Clear data.

How do I refresh my wallet on my iPhone? ›

iPhone
  1. Open settings on your device and unhide expired passes on your WALLET.
  2. Open your Apple Wallet app.
  3. Tap on "View Expired Passes" (you might need to scroll down if you have lots of passes in your wallet)
  4. Select the relevant pass and refresh by pressing the three dots in the right hand corner.
Nov 22, 2022

Can I have 2 atomic wallets? ›

The only option to have two wallets on one desktop device is to create separate user accounts and manage two (or more) different wallets under these separate user accounts on your computer. You will have to download Atomic Wallet only one.

What is the daily limit on Atomic Wallet? ›

Start with $50 and up to $20,000 daily. Receive crypto into your wallet. Credit/Debit cards accepted.

What does reset wallet mean? ›

Reset wallet will completely remove your wallet from the device, requiring you to restore with your SRP. 'Reset account' will wipe your transaction history, leaving your wallet otherwise untouched.

How do I recover my 12-word phrase Atomic Wallet? ›

Unfortunately, Atomic Wallet Team won't be able to provide you with your 12-word phrase back. Once you lose it – you lose access to your funds. We don't store any of your private information on our servers. The 12-word backup phrase is only encrypted on your device.

Who owns Atomic Wallet? ›

Who Owns Atomic Wallet? Atomic Wallet is owned by Konstantin Gladych, who is CEO. and is well-known as the co-founder and CEO of Changelly.

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