How do I change my postage on eBay after payment?
If you need to change the shipping address or shipping service for an item you bought, you'll have to contact the seller before they send the package. You may need to ask the seller to cancel the order and buy the item again with the correct details.
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Here's how:
- Go to your Sold - opens in new window or tab items.
- From More actions, choose Send invoice.
- Enter the new postage charge and select Send.
- Go to the Shipping section.
- Select an existing policy from the Shipping policy dropdown or select the three dot menu to create a new shipping policy or edit an existing one.
- Under US shipping, you can select: ...
- If you choose Calculated or Flat, select your preferred Services.
- List your item – Create the listing for your trading cards, coins and currency or postcards and stamps, and select eBay standard envelope under the shipping section.
- Ship your item – Print your label from eBay Labels and attach it to your envelope, then ship via USPS (Tracking is automatically integrated).
- Go to the Sold - opens in new window or tab section of My eBay.
- Select the items you want to combine into a single invoice.
- Add the new postage charge.
- From the Actions menu, select Send Invoice.
If you need to change the shipping address or shipping service for an item you bought, you'll have to contact the seller before they send the package. You may need to ask the seller to cancel the order and buy the item again with the correct details.
If a postage discrepancy is detected, the USPS will automatically collect for underpaid postage, or refund for overpaid postage. Visit your dashboard under the section for Shipping Cost Adjustments to see if you have any postage costs to adjust.
Once you've bought an item, the seller can't increase shipping rates without asking your permission to do so. If the seller makes a change that you don't agree with, and you can't resolve the issue directly with them, contact us and we'll step in to help.
What is an adjustment? A shipping label price adjustment occurs when carrier-audited package dimensions or weight are different than the inputs provided when the label was generated, or when additional services not included in the original label cost, were provided.
- Go to Addresses - opens in new window or tab.
- Select Edit next to Shipping address.
- Select Edit next to the address you'd like to change.
- Update your address and select Save.
Can you cancel an eBay standard envelope?
eBay Standard Envelope: The labels are non-voidable once they have been printed.
Voiding unused postage labels
Here's how to void a postage label in My eBay or Seller Hub: Select Selling in My eBay, or select Orders on the Seller Hub Overview page. Select Postage Labels on the left-hand side. Select Actions next to the label you'd like to void, and select Void Label.
A plain, number 10 envelope works just fine, but it's not required. You can use any envelope that fits the following specifications: No smaller than 3.5” x 5” No larger than 6.125” x 11.5”
Combining shipping fees after the buyer paid
If a buyer has already paid for shipping, you can still offer a combined shipping discount by sending a partial refund to the buyer from the Orders - opens in new window or tab tab in Seller Hub or My eBay Sold - opens in new window or tab.
1. Go to My eBay, click the Account tab, and find Shipping preferences in the Selling section. 2. On the Shipping Preferences page, select Edit beside Allow combined payments and shipping.
eBay charges sellers two standard fees per listing: a listing insertion fee and a final value fee. The final value fee is a percentage of the final sale amount including shipping costs. It does not pay for shipping. This is covered by the buyer, and then - depending on the fulfilment method - by the seller.
Using UPS Delivery Intercept, you can request delivery changes for a package you sent before we try and make the first delivery attempt. Delivery intercept offers a few different options to have the delivery updated. Request the package be returned to you. Redirect the package to another address.
When a customer asks you to use a faster shipping method or different postage after they've placed their order, you're not obligated to do so. Buyers are allowed to make this kind of request, but sellers aren't required to agree to it. You only have to complete everything according to the order details.
Returned to the sender with the reason for nondelivery “Returned for Additional Postage” if First-Class Mail with a return address. The sender may affix the additional postage, cross out the reason for nondelivery, and remail the piece.
If a package is found to be underpaid, the USPS will automatically deduct the postage due from your USPS account. For overpaid packages, a refund will be issued in your Stamps.com account.
How do I dispute an underpaid postage?
Email VerifyPostageHelp@usps.gov or call 1-844-819-5187, and provide as much of the below information as possible: Adjustment ID from your USPS postage account. Tracking number. The reason or explanation for the dispute (with as much detail as possible)
Sellers must use the shipping service the buyer selected during eBay checkout. In order to ensure a positive experience for all eBay users, the shipping service detailed in the listing and chosen by the buyer should be provided.
On the Shipping Preferences - opens in new window or tab page, select Edit beside Offer carrier-specific discounts for buyers. Select Offer eBay negotiated discount rates. Check the box beside the eBay negotiated rates you wish to offer and then select Save.
Find the item in your list of sold items or shipped and awaiting feedback - there is a drop down menu under the arrow to the left. Refund is at the bottom. It will bring up a refund form.
The seller will pay more for shipping at the post office. The best solution is to void the label and purchase a new one with the correct package size/weight.
In the event that the parcel weighs more than the weight range you have paid for, the courier will return it to the sender address or issue a surcharge to deliver the overweight package to the recipient.
A Shipping Adjustment, or Price Adjustment is what happens when someone has entered incorrect shipment details while generating a shipping label. It is very important to note that shipping price adjustments are a standard industry practice and all shipping carriers follow this standard.
Contact the destination local post office before the shipment arrives. They can help you intercept the item and return it to the sender. This works well if you are shipping within the United States. But be ready to tender proof of identification and previous address.
- Ebay Email Support. https://www.ebay.com/help/home.
- Ebay Live Chat Support. Live Chat Button on Website.
- Ebay Call Center Support. 1-866-961-9253.
- Ebay Knowledge Base. https://developer.ebay.com/support/kb.
Your address is only visible to eBay itself, as part of its verification process, and to buyers or sellers you have a transaction with. In fact until the buyer pays, his address is not seen by the seller, who needs it to ship the purchase.
Can you refund postage on eBay?
When you're responsible for return postage costs and using an eBay postage label, we deduct the amount from your refund. If the expected postage charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return postage label won't be available.
eBay sellers are once again reporting that eBay Standard Envelope Shipping is not available when creating listings for items that should qualify for the service.
No, you cannot change the details included in a label once you have finalised your order. If after paying for a label you realise there is a mistake, you can cancel the label with the wrong details and purchase a new one.
Find the order in question in your hub, you'll see 'start refund' on the dropdown menu. Enter the reason you're processing the refund. Set the amount of money you're refunding, either by item or by order. Once the right amount is entered, hit 'send refund' and you're done.
If you already paid the amount due, there is no way to ask eBay for help with a refund. You can open a not as described return, and force the seller to pay return shipping plus give you a full refund, but that does not include the additional amount you paid at delivery.
Different postage prices apply to postcards, letters, large envelopes (flats), and parcels. In general, the bigger your mailpiece, the more it will cost to mail. In First-Class Mail, postcards cost less than letters. Letter size mail costs less than flat-size mail.
Envelopes must be rectangular and made of paper to qualify for letter prices. Your envelope can be a maximum of 11-1/2" long x 6-1/8" high. (A standard No. 10 envelope is 9-1/2" long x 4-1/8" high.) You can fold what you put in your envelope, but it needs to stay flat—no more than 1/4" thick.
Standard letters. If your letter is a standard-sized envelope and weighs 3.5 ounces or less, you will need one stamp.
Yes, eBay sellers get paid before shipping. This is done through Paypal's escrow service or Managed Payments service. When a buyer makes a payment, Paypal/Managed Payment Service sets up a temporary holding account for the sale in order to release the funds to the seller once the item has been shipped.
Combined shipping is where multiple orders are packed into the same shipment so that the customer can save money on shipping costs and get all of their products at the same time.
Does eBay have a shipping calculator?
In the Shipping section of your listing, select Calculated: Cost varies by buyer location. Next to Services, select Calculate Shipping. In Package details in the Shipping Calculator, enter your package type, dimensions, and weight.
We don't allow more than one fixed price listing of an identical item at the same time from the same seller. This includes: Listing an identical item in different categories or listing an identical item using different usernames.
You can access eBay Seller Hub at ebay.com/sellerhub.
USPS labels can be paid for with your processing funds, on-file payment method or PayPal account. You'll see the option to select your payment method when printing a label.
If the item is returned because it's faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
Voiding unused postage labels
Here's how to void a postage label in My eBay or Seller Hub: Select Selling in My eBay, or select Orders on the Seller Hub Overview page. Select Postage Labels on the left-hand side. Select Actions next to the label you'd like to void, and select Void Label.
To request a refund from the USPS, obtain a printed copy of USPS Form 3533 - Application for Refund of Fees, Products and Withdrawal of Customer Accounts from your local Post Office.
There are two ways to request a refund through the desktop site: either from Shipping History from the Action Menu Drop Down or from Shipping History in Label Details. You can also request a refund from your mobile device.
A cancellation is used to deface or “kill” a stamp to prevent its reuse . A postmark is used to indicate the Post office of origin and date and time of mailing . A postmark often is used as a cancellation, but a cancellation is never used as a postmark .
Once you've printed the label for your first package, simply select Print another label for this order from the label confirmation page. You can then enter the weight and dimensions for the next package.
Can you adjust shipping label?
Once you've bought a label it is valid postage, and any changes to the label might make the postage paid be the wrong amount. If you've made a mistake and need to change the address, weight, dimensions, or anything else, the only option is to request a refund from USPS or UPS for that label and start over.
First thing first: technically, you can't change the shipping address on a USPS label. Once you purchase the label, the address information is what it is, and there's no getting around that. However, if you made a mistake on it, you do have the option to intercept it and reroute it to a new address.
In many cases, yes, sellers overcharge. In many more examples, no. It can cost quite a lot of money to ship an item, much more than many buyers realize. Sometimes this is simply a matter of not having shipped anything recently, or of not shipping items often enough to have a good sense for how much it can cost.
Sellers can charge as much as they want for "shipping & handling". As long as the shipping and handling charge was what you agreed to when you purchased then there is nothing to report as long as they shipped by the method in the listing, or one with the same expected delivery time.
