Do you get a refund if you void a postage label on eBay?
Voiding unused postage labels
If unused, make sure to void the label within 12 calendar days to get a refund. Here's how to void a postage label in My eBay or Seller Hub: Select Selling in My eBay, or select Orders on the Seller Hub Overview page.
If you use ShipStation to void a USPS label that has already been scanned, your request will be ignored by USPS and you will NOT receive a refund.
Here's how to void a shipping label you printed on eBay:
Go to Manage shipping labels - opens in new window or tab. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void. Choose your reason for voiding the label.
Go to the return request in Purchase History - opens in new window or tab. Select the postage carrier from the dropdown list. If you select 'Other', enter the carrier name. Enter the tracking number.
If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, eBay Money Back Guarantee allows them to return it for free. That means that you'll need to accept the return and cover the cost of return postage, even if you don't normally offer returns.
Once you've received the item, you have 2 business days to review it and send a refund, or ask eBay to step in and help. Give a full refund – The buyer will receive a full refund, including original postage costs, and they'll keep the item.
Void shipping labels individually and in bulk
After you void a shipping label, the cost of the label is credited to your account. This amount is applied to the cost of any shipping labels that you buy in the future. If the package has been shipped, then contact the carrier with the package reference number for help.
Void transactions are different from refunds. With void transactions, no money is ever actually transferred from the customer's debit or credit card company to the merchant. But refunds are issued after a transaction has settled and the customer has paid for the good or service.
Refund requests are normally processed within 2–3 business days. If USPS needs more information to process your request it will take longer than 2–3 business days.
If you have created a label included on a USPS SCAN Form, it can be cancelled as long as the package has not moved past "Accepted" in the tracking details. You can cancel a label from the SHIPMENT HISTORY page in ShippingEasy or directly on Stamps.com.
Can a buyer cancel before shipping on eBay?
Buyers can request a cancellation, but generally only sellers can cancel an order. eBay encourages sellers to accept a buyer's cancellation request as long as they haven't yet shipped the item.
POSTAGE LABELS
No credit or refund will be made if a Postage Label of greater value than that required is purchased. delivery may be delayed.
To request a refund from the USPS, obtain a printed copy of USPS Form 3533 - Application for Refund of Fees, Products and Withdrawal of Customer Accounts from your local Post Office. This form is not available online.
- On the Carrier screen you will see a confirmation that the label has been printed.
- Click on the Request Refund link.
- You'll see a Request Refund dialog box with some conditions. If you agree to them, check the checkbox.
- Click Continue to process your refund request.
If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf.
Once someone's bought your item, you can't update the postage charges from what was originally shown on the listing unless the buyer wants to pay for combined postage for multiple items, or asks for express delivery and is willing to pay for the service.
USPS labels can be voided until 28 days after the label creation date. UPS and DHL Express labels can be voided until 30 days after the label creation date.
Definition of VOID LABEL:
A type of security label; these labels are designed to indicate that a label has been tampered with by displaying a void message on the substrate (total transfer), on the back of the label (non-transfer), or both (partial transfer) when the label is removed.
If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.
Refunding a transaction returns money back to a customer's credit card; it takes three to five business days for the transfer to complete. A void transaction cancels the original transaction as if it never happened and needs one to 3 business days to take effect.
How long does it take to get voided money back?
A voided transaction will typically disappear from a customer's credit/debit account statement within 24 hours. A refund, however, may take 3 to 5 business days to appear on a customer's credit/debit account statement. Some card-issuing banks could take 2 to 3 days to remove the pending charge.
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Requesting a refund from your History
- Select History > Request a Refund. ...
- Select the arrow next to the label you wish to refund to expand it.
- Select the Request Refund button.
A void transaction (or transaction void) is a transaction that is canceled by a merchant before it reaches settlement with the merchant's payment provider.
Per USPS, labels are eligible for refunds if they meet these conditions. The postage system has not scanned labels. Labels created within 30 days of label print date. Labels that do not already have a refund request.
No, you cannot change the details included in a label once you have finalised your order. If after paying for a label you realise there is a mistake, you can cancel the label with the wrong details and purchase a new one.
If eligible, you can submit your request online after logging in with your USPS.com account. After submitting your request, you'll be provided an estimated total (intercept fee plus estimated Priority Mail® postage, if applicable). We will then attempt to intercept and redirect the shipment.
When you cancel an order, a full refund will be issued automatically. Once the buyer has been refunded, you may be eligible for a fee credit as per eBay fee credits policy. eBay refunds the entire final value fee, including the $0.30 per-order fee, when you approve a buyer's cancellation request.
If you receive a notification from eBay that the buyer has requested to cancel the order, you'll have 3 days to accept or decline the request. If you don't respond within the 3 calendar days, we'll close the buyer's cancellation request. If the buyer hasn't paid, then the order will be canceled automatically.
eBay states that once your item has been returned or your order cancellation has been confirmed, your refund will be processed within 2 business days. The money is sent to your original payment method and the money is usually available within an additional 3-5 business days.
Who's responsible for return postage costs depends on why the item is being returned. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return postage costs, even if your returns policy says you don't offer free returns.
What happens to post with insufficient postage?
People sometimes make mistakes and put the wrong postage on letters. What happens in the case of insufficient postage being used? If the postage that has been used is too low, we charge a fee, via either post-payment if you are the sender or a delivery fee if you are the recipient.
The seller pays for every return label that is used. Except for the fashion category, if the return reason is buyer faulted, the return label costs should be deducted from the refund.
Returned to the sender with the reason for nondelivery “Returned for Additional Postage” if First-Class Mail with a return address. The sender may affix the additional postage, cross out the reason for nondelivery, and remail the piece.
No. Once a package has been accepted into the USPS post stream, it can not be refunded.
You can dispute any ADJUSTMENT with the USPS directly by sending an email to VerifyPostageHelp@usps.gov. This email should include the following information: The Tracking # of the package. The Adjustment ID associated with the adjustment.
Stealth Postage—also known as keyline postage—does not display the actual postage amount on the mailpiece. Instead of showing the amount, the indicium image displays US POSTAGE AND FEES PAID.
Can I get a refund for my Postal Order? If your Postal Order is less than 12 months old, you can return it to a Post Office branch for a refund. If it's older than 12 months you'll need to send your original Postal Order and personal contact details to us at the address under "contact us" below.
After you void a shipping label, the cost of the label is credited to your account. This amount is applied to the cost of any shipping labels that you buy in the future. If the package has been shipped, then contact the carrier with the package reference number for help.
If you have created a label included on a USPS SCAN Form, it can be cancelled as long as the package has not moved past "Accepted" in the tracking details. You can cancel a label from the SHIPMENT HISTORY page in ShippingEasy or directly on Stamps.com.
USPS labels can be voided until 28 days after the label creation date. UPS and DHL Express labels can be voided until 30 days after the label creation date.
