What happens if not enough postage on eBay package?
If a postage discrepancy is detected, the USPS will automatically collect for underpaid postage, or refund for overpaid postage. Visit your dashboard under the section for Shipping Cost Adjustments to see if you have any postage costs to adjust.
Once someone's bought your item, you can't update the postage charges from what was originally shown on the listing unless the buyer wants to pay for combined postage for multiple items, or asks for express delivery and is willing to pay for the service.
- From your feedback profile - opens in new window or tab page, find the feedback you'd like to reply to.
- Select Reply from the Action column.
- Enter your reply, then select Send.
The buyer, when he pays, pays YOU the item price plus the shipping cost plus the state sales tax, if any. YOU then use the shipping amount that the buyer paid YOU to buy the label to ship the item.
Mail with insufficient postage that is refused by the addressee or otherwise undeliverable is: a. Returned to the sender with the reason for nondelivery “Returned for Additional Postage” if First-Class Mail with a return address.
If a package is found to be underpaid, the USPS will automatically deduct the postage due from your USPS account. For overpaid packages, a refund will be issued in your Stamps.com account.
eBay returns: summary
Business sellers have to offer a minimum 14 days return policy. You have to refund the original postage costs. If the item is damaged or faulty you have to pay return postage costs. Once a return is requested, for any reason, you have 8 days to respond.
You can't make a seller combine postage, they are not obligated to. You know you should have asked prior to bidding but considering you got the 3 item for $10.50 in total you are still doing ok even with $27.00 in postage.
If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. That means that you'll need to accept the return and cover the cost of return postage, even if you don't normally offer returns.
To try to resolve the issue, we recommend that you reply directly to the buyer's feedback, or ask the buyer to revise their original rating and comment.
Does eBay automatically remove negative feedback?
What are the guidelines? We automatically remove defects, adjust your late shipment rate, and remove feedback when: The buyer didn't pay for an order and you canceled it using Buyer hasn't paid as the reason. The defect, feedback, or late shipment was the direct result of an eBay site issue or program error.
Go to Manage shipping labels - opens in new window or tab. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void. Choose your reason for voiding the label. If you want to, you can add a message for the buyer.
Does a Shipping Label Pay for Shipping? A shipping label, as mentioned, is a printed address label with prepaid postage. As such, you will be paying for shipping, which you don't have to pay at the post office.
Being charged for shipping labels when buyer pays for shipping? Because the postage payment is coming out of the total they payed and went to your account. You are using the money they payed to buy postage they are not buying the label themself, just paying for it.
A single Forever stamp will be enough to send off an item in a commercial envelope measuring 11.5 inches (29 cm) by 5 inches (13 cm) and weighing 1 ounce (28 g) or less. Anything larger will require extra postage, which you can add up using a postage calculator.
If you think you were charged for underpaid postage incorrectly, you'll need to contact USPS directly at verifypostagehelp@usps.gov to dispute the charges.
It means add enough postage to send.
You can't adjust it - you have to void the label and start over.
If it's heavier, you'll most likely want Priority Mail®; otherwise, you could be inadvertently underpaying the amount of postage due. If that happens, the package may come back to you, requiring it to be reshipped (and delaying delivery time), or the customer may be liable for paying the difference in postage.
Yes, there's no rule against overpaying for postage. It may be unavoidable in some cases, such as mailing a postcard, which costs 35 cents to mail, and you only have Forever stamps (currently worth 55 cents).
Who pays return postage if eBay item is faulty?
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn't match the listing description, or if they offer a free returns policy.
- Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab.
- From the dropdown menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount for the item or for the order.
- Enter the desired refund amount, and select Send refund.
- Go to your Returns dashboard - opens in new window or tab.
- Select View return details beside the item.
- Select Offer a partial refund and then Continue.
- Enter the amount you wish to offer the buyer.
- You can choose to add a message to the buyer.
- Select Send offer.
Combining shipping fees after the buyer paid
If a buyer has already paid for shipping, you can still offer a combined shipping discount by sending a partial refund to the buyer from the Orders - opens in new window or tab tab in Seller Hub or My eBay Sold - opens in new window or tab.
While sellers aren't required to offer combined shipping, it's considered good business to do so. Buyers can either request a revised invoice from the seller or you can offer the discount automatically.
In order to request combined shipping, you must contact the seller directly. From your cart, tap on one of the items you intend to buy. Then, on the item's page, scroll down until you find the seller's info. Tap "Contact seller" on the right-hand side to compose a message.
You may have to pay the cost of posting something back to the seller. The seller should have told you who has to pay for this when you bought the item. For example, it could have been in the terms and conditions. If they didn't tell you, they will have to refund your postage costs.
Voiding unused postage labels
If unused, make sure to void the label within 12 calendar days to get a refund. Here's how to void a postage label in My eBay or Seller Hub: Select Selling in My eBay, or select Orders on the Seller Hub Overview page.
Once you've left Feedback, you won't be able to edit or delete it.
Sellers are encouraged to leave Feedback as soon as payment is received (or has cleared). That will start the Feedback process off on a good note. Buyers should wait to leave Feedback for sellers until after they receive the item.
Can someone leave feedback if you accept a return on eBay?
Previously to this if a buyer left negative feedback on an item that offered Free Returns, the feedback could be removed. Now if the return is not opened by the buyer and closed out with a refund to the buyer by the seller, they will not remove the feedback.
What happens if I leave negative feedback? Negative feedback becomes a permanent part of a seller's record, and can harm their reputation and their business. If possible, you should try to work with the seller to resolve any transaction issues before you leave negative feedback.
Sellers aren't able to leave negative or neutral Feedback for buyers. That means sellers need other tools that will protect them against unfair treatment from buyers and bring those buyers to eBay's attention. You can block buyers with too many policy violations, unpaid items, or who aren't registered with PayPal.
Using or damaging an item and then returning it. Returning an item with the reason that it was not as described when it was described accurately.
From either eBay's “Feedback Forum” page or from your account's “Feedback Profile,” click on “Request Feedback Revision.” Once there, select the instance of feedback you want removed or changed, add any note you'd like to include to the customer regarding why you are making the request and click “Send.” The customer ...
Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they've paid — they'll be more likely to leave prompt feedback for you in return.
Some eBay members choose not to leave feedback or forget to leave Feedback, even when the transaction has been hassle-free. The seller may well leave feedback in bulk once a week or once a month. It's important to remember that Feedback is optional and not something members are currently required to leave on the site.
Can I handwrite a shipping label? Absolutely (as long as your writing is legible), however, some information, such as the barcode, will need to be generated from the carrier prior to shipping. Because of this, online tools are much more efficient.
- Add the cost of shipping to the price of the product. ...
- Establish a minimum value per order to qualify for free shipping. ...
- Use free shipping as a tool to gain customer loyalty. ...
- Free shipping, yes, but only for some products. ...
- Shipping can be the new 'acquisition cost'
Shipping with USPS on eBay
USPS is highly recommended for eBay orders. USPS and eBay are partners, allowing you to receive a reduced shipping rate. Other benefits of shipping with USPS include: Best shipping rates.
Is it OK to tape over shipping label?
Can I tape over a shipping label? You can use clear tape on all four sides of your shipping label to secure it to your package. It is not recommended that you tape over the bar code or any other scannable elements or the scan might fail.
There is no rule or requirement. The buyer always pays for shipping - i.e. it just depends how the price is quoted. If the seller quotes it as price+postage or simply price - the actual total price should be the same.
This means that the shipping cost has been paid for, and the shipper does not need to worry about paying additional fees when the package is delivered. Prepaid shipping labels are often used for large or expensive items, as it can be costly to ship something without a prepaid shipping label.
FOB Origin, Freight Prepaid: The seller/shipper pays the cost of shipping while the buyer/receiver of goods assumes the responsibility of goods at the point of origin. FOB Origin, Freight Collect: The buyer pays for freight and shipping costs and assumes full responsibility for the cargo.
The seller pays for the carriage of the goods up to the named port of destination. Risk transfers to buyer when the goods have been loaded on board the ship in the country of Export. The Shipper is responsible for origin costs including export clearance and freight costs for carriage to named port.
Just void the original label and purchase a new label, for Priority Mail. When you enter the accurate weight, eBay will take care of figuring the postage cost for the label. You can void an unused eBay postage label up to 5 days after purchase. Or you could just go ahead and ship the item, using that label.
...
Setting your delivery options using a postage rate table
- By item.
- By weight.
- By surcharge.
If you happen to overestimate the weight of your shipment, and it falls into one of these higher freight classes, you will be charged more at the higher freight class. It is crucial for shippers to know their precise weight, freight class, and your freight density in order to estimate accurate shipping charges.
Find the item in your list of sold items or shipped and awaiting feedback - there is a drop down menu under the arrow to the left. Refund is at the bottom. It will bring up a refund form.
Yes they do, and it will be stamped with that same info - insufficient postage. Can you mail a package weighing over 100 pounds through USPS, or will the post office reject it?
How strict is USPS about package weight?
Weigh Your Item and Round Up
For example, if your package weighs 3 lbs 5 oz, it would be charged at the 4 lb-rate. If you have an item for shipping by First-Class Package Service® that weighs 7.3 oz, it must be charged at the 8 oz-rate. This applies to all mail classes—domestic and international.
Overweight charge - Any item exceeding the 70-pound Postal Service Maximum weight limit is nonmailable. Overweight items identified in the postal network will be assessed an overweight item charge payable before release of the item, unless the item is discovered at the same facility it was entered.
If your parcel weight is more than what is stated on the shipping label, most courier companies will issue a surcharge for the overweight package or send it back to the pick-up address.
As such, it's important to enter accurate weights for each shipment. Weights are measured in pounds (lbs) and ounces (oz). It is best to measure your package weight using a postage scale. Postage scales differ from a standard home scale, configured for greater precision.
If you need to change the shipping address or shipping service for an item you bought, you'll have to contact the seller before they send the package. You may need to ask the seller to cancel the order and buy the item again with the correct details.
- Go to the Sold - opens in new window or tab section of My eBay.
- Select the items you want to combine into a single invoice.
- Add the new postage charge.
- From the Actions menu, select Send Invoice.
If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return postage, even if you don't offer returns.
