Who pays for shipping on eBay buyer or seller?
eBay charges sellers two standard fees per listing: a listing insertion fee and a final value fee. The final value fee is a percentage of the final sale amount including shipping costs. It does not pay for shipping. This is covered by the buyer, and then - depending on the fulfilment method - by the seller.
Who's at Fault for Damaged Product? Thankfully, the question of who's at fault for damaged merchandise is an easy one to answer. Unless a prior arrangement between the buyer and seller has been agreed upon or some fine print excuses them of damages, the seller is responsible—at least initially—for the damaged item.
You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. What happens when I ask eBay to step in? If you haven't received an item, we usually refund your money immediately via PayPal.
Under eBay's Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.
In shipping arrangements classified as FOB Destination, Freight Collect, the buyer is responsible for shipping costs. In FOB Destination, Freight Prepaid & Add arrangements, the seller pays for the shipping costs but then passes on the cost to the buyer.
Once the goods are on the ship, the buyer is financially responsible for all costs associated with transport as well as customs, taxes, and other fees. For FOB destination, the seller assumes all costs and fees until the goods reach their destination.
The seller will always be responsible for the package containing their product until it gets to the purchaser. This essentially means that as an e-commerce seller, you are responsible for the package until it is officially delivered– even though the package is no longer in your possession.
Carriers are almost always responsible for transit loss or damage. However, consignees have a legal responsibility for keeping damage costs at a minimum and must accept damaged freight that can be reasonably repaired.
Key common law principles Under common law, the shipper is primarily liable for the freight charges, but the consignee is secondarily liable to pay those charges since it benefited from the carrier's delivery of the goods.
If the item is returned because it's faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
Can you refuse to refund a buyer on eBay?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. To decline a return: Go to your Returns dashboard. Select View return details beside the item.
If, after receiving the invoice, the buyer has still not paid, you can cancel the order 4 calendar days after sale. You can also make an offer to the next highest bidder in the Auction. Use the Cancel order button and select the Buyer hasn't paid option from the drop-down menu.
Your item was delivered by a courier
If you agreed to them, it's not the seller's responsibility if your order has gone missing. If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item.
So where do you turn? As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.
Nope, you are paying SELLING FEES. That's what eBay is deducting from the payment to you. YOU have to buy the label to SHIP the item. Hence the buyer is paying for shipping, and YOU have to buy a label to ship it.
The shipper is typically deemed to be responsible for areas including proper packaging, properly marking all packages, and ensuring that all items are correctly and properly described on the relevant shipping documentation.
You are using the money they payed to buy postage they are not buying the label themself, just paying for it. The fees are charged on the total amount payed by the buyer, that includes shipping and tax they payed as part of total amount. Before selling more, you may want to read up on eBay fees.
FOB Origin, Freight Prepaid: The seller/shipper pays the cost of shipping while the buyer/receiver of goods assumes the responsibility of goods at the point of origin. FOB Origin, Freight Collect: The buyer pays for freight and shipping costs and assumes full responsibility for the cargo.
Seller Covered Shipping Fee option is available for sellers who are willing to shoulder the shipping fee of their items. It means that sellers will have to pay for the cost of shipping.
The American IRS clearly states that freight-in costs are be included in cost of goods sold, but that freight costs for sending sold goods to customers may not be included in COGS, and the same goes for selling expenses such as auction fees.
Who is responsible if USPS loses eBay package?
You would refund the buyer and file an insurance claim with USPS. If you didn't purchase additional insurance then you will only get a check for the amount included with your Priority label. Depending where you purchased the label that amount will be either $50 or $100.
Have buyer send you pictures of the packaging and damage to item. If you plan on filing a damage claim with the carrier, buyer needs to keep the item and packaging for inspection. Otherwise your claim is voided by a return.
He further placed reliance upon AIR 1986 Gujarat 88 wherein it has been held that goods burnt in transit and there is no such contract under Section 6 of the Carriers Act that any damage incurred in transit on account of goods carrier, the carrier is liable.
- Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub.
- Find the shipping label for the item and select Create claim under More actions.
- Fill out the claim form.
MYTH #1: Shipping Insurance Protects The Buyer.
This is incorrect. Shipping insurance covers the seller in the case of transit related loss. The buyer has other remedies at their disposal, such as a PayPal® chargeback, credit card chargeback, and negative feedback.
UPS is one of the most reliable shipping carriers available. At any time, you can track your package to find out exactly where it is.
If the shipping carrier is unable to locate the packages, you need to file an insurance claim to cover the combined insured value of the lost packages. This requires the tracking number, proof of value of the item, and proof of insurance.
Give a full refund
You'll issue a full refund to the buyer, including original postage costs, and they'll keep the item. This is a good option for low-value items.
eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help.
If you're returning the goods because you no longer want them, it's up to you to pay for the return postage. For other reasons, check the Terms and Conditions of the seller to see who pays postage.
Can eBay force you to accept a return?
If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab.
eBay values your safety when selling online. If you meet your commitments as a seller, eBay will protect you if you face abusive buyer behavior or events outside your control. Sellers may not misuse the seller protections provided by eBay.
eBay Seller Protection Program
To qualify, you should not ship until PayPal says it's OK for you to ship your item, meaning that eBay and PayPal don't foresee any trouble spots having to do with payment or the buyer's purchase.
If the handling time is 3 days, then the seller will have to ship it within 3 days, otherwise he will see a red overdue notification next to your order information; in that case, you can contact the seller/eBay and get your full refund by saying the seller was enable to ship it on time.
- Never accept checks as payment. ...
- Always complete transactions through eBay's official channels. ...
- Document everything. ...
- Along with photographing everything, try to record any identifying details about the item. ...
- Always arrange for a tracking number for any deliveries you send.
Is this legal? Under state and federal law, recipients of unordered merchandise may keep the goods and are under no obligation to pay for or return them. The recipient may treat the merchandise as an unconditional gift—and may use or dispose of the merchandise as he or she sees fit.
You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.
Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days. Please check all potential delivery locations at your address.
What to do if you never received a package?
- Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
- Complete a Help Request Form. ...
- Submit a Missing Mail Search Request.
The eBay shipping fees are on the buyers. These charges can get affected by the fulfillment methods of the sellers.
You are using the money they payed to buy postage they are not buying the label themself, just paying for it. The fees are charged on the total amount payed by the buyer, that includes shipping and tax they payed as part of total amount. Before selling more, you may want to read up on eBay fees.
If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If you stated you offer free returns, you have to pay; otherwise, you can ask the buyer to cover the cost. eBay recommends using a tracked service for return shipping.
Ebay does not handle or ship the item sold, yet they charge a fee for shipping. This is equal to charging for services not rendered. The seller weighs an item, enters the weight, and the shipping is calculated. The buyer pays the calculated shipping charge determined by weight and type of shipping selected.
NEVER SHIP UNTIL YOU ARE PAID! EBay does not work as a COD (cash on delivery) site. The buyer pays. EBay processes the payment and confirms it is valid.
The courts ruled that if a seller specifies charges only for shipping then their cost is the only thing that can be charged. If a seller, on the other hand, charges shipping and handling or shipping and processing then they can charge whatever they want for the handling or processing part.
No printer required
If you need to include more information on the package, we strongly recommend you to use a black, permanent marker and to write in legible capital letters. You can add the following information to the package: full recipient's name, address and Packlink's reference number.
If your item sells, eBay keeps a portion of the sale. This final value fee for most categories is 12.9% of the sale price or lower, plus $0.30 per order. Tip: Listing more than 250 items per month?
Sellers can charge as much as they want for "shipping & handling". As long as the shipping and handling charge was what you agreed to when you purchased then there is nothing to report as long as they shipped by the method in the listing, or one with the same expected delivery time.
Who pays for return shipping?
On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier. Within the US, sellers can purchase return shipping labels directly via Reverb.
If you're sending an item back because it doesn't match the listing or it arrived damaged or faulty: The seller pays for return postage. The seller should provide a way for you to return the item, or offer you a refund. You'll need to send it back using the postage label or other method provided by the seller.
