FAQs
Usually, this happens because of payment or account issues. If your bank says, "Your transaction has been declined", contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues.
Does MoonPay accept bank transfers? ›
MoonPay offers a wide range of payment methods around the world. Those include credit and debit cards, bank transfers, mobile options like Apple Pay and Google Pay. It also offers local options such as SEPA in the EU, Open Banking in the UK, YellowCard in Nigeria, and PIX in Brazil.
Why won't my bank let me pay for crypto by card? ›
Contact Your Bank: Sometimes, banks may block certain types of transactions, including those related to cryptocurrency, as a precautionary measure. If you're experiencing issues with your card payments, a simple call to your bank can often resolve these blocks and provide clarification on any transaction limits.
What payment methods does MoonPay accept? ›
It accepts popular payment channels.
Moonpay users can buy and sell cryptocurrencies using popular payment methods like cards (VISA, MasterCard), SEPA (Single Euro Payments Area), wire transfers, ACH transfers, etc.
Why is payment being declined by bank? ›
This could be due to insufficient funds, frozen account status, invalid credit card number or expiration date, etc. Regrettably, the card issuing bank does not provide additional details regarding the reason for the decline. The customer will need to contact the card issuing bank for more information.
Why is my bank not accepting payments? ›
It is common for banks to not authorize certain transactions based on their internal policies. The most common reasons for your payment to fail are either filters your bank applies to certain transactions made online, or amount limitations applied to your card.
Which bank card works on MoonPay? ›
On-Ramp
| Payment Method | Non-US | US |
|---|
| Credit/debit card (including MasterCard, Visa, and Maestro) | ✅ | ✅ |
| Apple Pay | ✅ | ✅ |
| PayPal | ❌ | ✅ |
| Google Pay (supported only on Android devices) | ✅ | ✅ |
4 more rowsMoonPay supports debit and credit cards, as well as ACH transfers.
How long does a MoonPay bank transfer take? ›
How long it takes us to receive payments
| Payment Method | Processing Time |
|---|
| Card Payments | A few minutes to a few hours |
| UK bank transfers | Within 1 business day |
| SEPA bank transfers | Within 3 business days |
| ACH bank transfers | Within 4-5 business days |
1 more rowUnfortunately, there can be many reasons why card payments are failing or getting rejected whether by our payment systems or your own bank systems starting from security flags, insufficient funds, bank account spending limits, details mismatch or unusual usage of the card/bank account being used.
If the demand for crypto purchases is deemed insufficient or not aligned with their customer base, banks may choose to decline such transactions.
Why has my bank stopped me buying crypto? ›
Unable to buy crypto or add cash
There are various reasons you might not be able to buy crypto or add cash: Your account may have been temporarily disabled. Buy/sell services may have been disabled. Your account may not be recognized as a trusted payment source.
What states don't allow MoonPay? ›
MoonPay cannot be used in these US states and territories: Hawaii. New York. Texas.
How do I add ACH to MoonPay? ›
To enable ACH payouts, follow the steps below:
- Click the Sell tab to sell your asset.
- Select the asset and amount you want to sell.
- Click Continue. ...
- Select Bank ACH.
- Fill in your Social Security Number.
- Confirm your details on Plaid.
- Select the bank you want to choose.
- Confirm everything and return to MoonPay.
Ensure your payment method is registered and you've correctly completed the verification process. Please refer to the identity verification FAQ page. Try again with a different card (Visa or Mastercard), issued by a different bank. Try again using a different payment processor.
How do I fix my bank declined payment? ›
Verify the mailing address, name on card, CVV, and expiration date. Next, double-check your balance to verify that you have enough funds available. If these do not resolve the issue, contact your bank.
Why is MoonPay not accepting my Visa card? ›
Ensure your payment method is registered and you've correctly completed the verification process. Please refer to the identity verification FAQ page. Try again with a different card (Visa or Mastercard), issued by a different bank. Try again using a different payment processor.
What states don t allow MoonPay? ›
MoonPay cannot be used in these US states and territories: Hawaii. New York. Texas.
