FAQs
The most common cause for Incorrect Code errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.
Why is my two step authentication code not working? ›
After you've set up two-factor authentication (2FA), the codes generated by your authenticator app may stop working. This commonly happens due to time sync issues.
Why does my authenticator say invalid code? ›
As such, the “invalid code” error can appear if your devices are registering a time difference — and can even be only a few seconds with the Google Authenticator application. In this case, please try to synchronize the times between your devices and the Google Authenticator application.
What do I do if my 2FA token is always invalid? ›
Google Authenticator: Invalid tokens are caused by incorrect device clock settings. Your clock must show the correct local time, date, and time zone to work properly. Android and Windows phones have an option to correct for time errors inside the Authenticator app properties if you do not wish to sync your clock.
Why is the authenticator not working? ›
Make sure you run the latest version of Authenticator. Tap Settings and make sure App updates is turned on. Make sure the device requires a PIN or biometric to unlock (lock screen). Try to re-enable faceID or fingerprint in the device settings and restart the device.
How do I enable two-factor authentication code? ›
Turn on 2-Step Verification
- Open your Google Account.
- In the navigation panel, select Security.
- Under “How you sign in to Google,” select 2-Step Verification. Get started.
- Follow the on-screen steps.
One of the easiest and, therefore, most common ways to bypass two-factor authentication is by simply utilizing the password reset function of websites and applications.
Why is my iPhone not getting two-factor authentication code? ›
If you have a phone number that isn't associated with your trusted device, consider verifying it as an additional trusted phone number. If your iPhone is your only trusted device and it's missing or damaged, you won't be able to receive verification codes required to access your account.
Why can't I receive verification code on my phone? ›
Causes of Not Receiving Verification Code Texts on Android
You provided the wrong phone number. Your text message inbox is full. Your phone is set to block messages from unknown senders. Your phone carrier is blocking the message.
How do I fix an incorrect 2FA verification code? ›
Go to the Main Menu on the Google Authenticator app. Select Settings. Select Time correction for codes. Select Sync now.
If you lost your backup codes, you can revoke them and get new ones.
- Go to the 2-Step Verification section of your Google Account.
- Select Show codes.
- Select Get new codes.
2FA codes have a short lifespan, typically 30-60 seconds. If the code is nearing its expiration, just hang tight and wait for the next one. 2. Is Your Phone's Clock Out of Sync?
How do I reset my 2FA token? ›
How to reset a 2FA token
- Go to the bottom of the screen where your name appears.
- Click Edit Profile.
- The Two-Factor authentication provider set by your administrator will appear on this screen.
- Reset the password with that authenticator.
Authenticator apps rely on the time set on your device to create the authentication code. If the time on your device does not match the time on your computer then the code will not work. Check the time and date on your phone and make sure they match the computer or device you are logging in from.
Why is my authenticator app not letting me enter numbers? ›
Make sure you're using the version that corresponds to your Microsoft 365 account. if that does not work, Open the Microsoft Authenticator app and make sure it's set up correctly for your Microsoft 365 account. You may need to re-add your account or adjust the notification settings.
Why won't my authenticator app give me a code? ›
The Microsoft Authenticator app requires an internet connection to send verification codes. Check if the app has the necessary permissions to send notifications. On your mobile device, go to Settings > Apps > Microsoft Authenticator > Permissions, and ensure that the app has permission to send notifications.
Why is my Google verification code not working? ›
If you are trying to register your Google Authenticator app and receive an error message when you click on 'Verify and save', it may be because: The token has expired: Wait until the new token generates (switches from red to blue) and try again. The time on your Google Authenticator app is not synced correctly.
