When withdrawing crypto from OKX to other exchanges or wallets, it might take longer than usual due to a few possible reasons:
1. The crypto you're withdrawing requires several confirmations
Different crypto goes through a different number of confirmations on the blockchain network before the transaction is considered complete. Some crypto can even go up to hundreds of rounds of confirmations.
- You can check the status of your withdrawal on the Transactions page.
- Click on the order to view the progress
2. A compliance review is involved
After you confirm your withdrawal, a manual review may be conducted by the OKX compliance team, especially if a large amount of crypto is being withdrawn. Your transaction will only be added to the blockchain for confirmation once it completes the review, which may delay your withdrawal slightly.
On occasion, we may request additional documentation from users.
3. The wrong network selected
It's important that the same network is chosen on both OKX and the receiving platform.
For example, if you've selected the USDT-TRC 20 network to withdraw USDT, the same network should also be selected on the receiving exchange or wallet. A mismatch in network selection may result in a delay and permanent loss of crypto, so be sure to double-check your details before confirming your transaction.
For more support, please contact support@okx.com.
