What’s the Difference Between a Surcharge and a Convenience Fee? | Business.org (2024)

Convenience fees can only be charged when the method of payment is considered nonstandard. Movie theaters often charge convenience fees for tickets purchased online, for example, because box office ticket sales are considered standard.

The most common example of convenience fees, however, are fees assessed for nonstandard tax and tuition payments. A convenience fee may be assessed when, say, a credit card is used to pay tuition instead of cash, check, or an ACH transfer.

In fact, certain credit card companies regulate convenience fees to apply in only very specific situations. For instance, Mastercard allows convenience fees for only government, education, and tax-related payments.

Your credit card processing provider may have built-in convenience fee capabilities with their hardware and software, so you should call them before attempting to assess convenience fees. And again, be sure to get a legal opinion on whether you can assess convenience fees in your state.

What’s the Difference Between a Surcharge and a Convenience Fee? | Business.org (2024)

FAQs

What’s the Difference Between a Surcharge and a Convenience Fee? | Business.org? ›

A convenience fee is levied by a merchant for offering customers the privilege of paying with an alternative non-standard payment method. Merchants can process convenience fees in all 50 states. A surcharge is levied by a merchant for customer purchases made with a credit card.

Is a surcharge the same as a service fee? ›

Service charges are often discretionary, meaning that customers can choose whether or not to pay them (such as a gratuity at a restaurant). Surcharges, on the other hand, are usually non-negotiable and must be paid if the customer wants to use the service (such as a credit card processing fee). 3.

What is the difference between processing fee and convenience fee? ›

Surcharges and convenience fees are ways for businesses to recoup some of the money they spend on processing fees. A surcharge is a fee you can add to every credit card purchase made by your customers. A convenience fee is a charge added when your customers make a purchase using a nonstandard payment type.

What is another name for a convenience fee? ›

A pay-to-pay fee – also known as a convenience fee – is a fee charged by a company when you make a payment through a particular channel. For example, companies sometimes allow you to make a payment in person or by mail for free but charge you a fee for the convenience of taking your payment over the phone or online.

What is considered a surcharge? ›

A surcharge is an additional charge, fee, or tax that is added to the cost of a good or service beyond the initially quoted price. A surcharge is often added to an existing tax and is not included in the stated price of the good or service. The amount of a surcharge varies and can be a fixed amount or a percentage.

What is the difference between a surcharge and a convenience fee? ›

A surcharge is an additional fee that a merchant adds to the cost of goods or services to offset processing costs. A convenience fee is an additional fee charged for the use of certain payment methods, such as online or phone payments.

What is an example of a surcharge fee? ›

Examples of surcharge fees include a percentage added to the total transaction amount when a customer pays with a credit card, a fee applied selectively to specific card types or categories, or a charge imposed by merchants to offset the costs associated with credit card processing.

What are the rules for convenience fees? ›

Convenience fees are legal in the United States. But if you decide to charge one, it will need to be a flat fee, such as $1 per transaction instead of a percentage of the transaction amount, such as 1% of the total amount. This fee cannot exceed 4% of the total transaction.

In what states are convenience fees illegal? ›

States Where Credit Card Surcharges Are Illegal
  • Connecticut.
  • Maine.
  • Massachusetts.
  • New York (as currently interpreted)
  • Puerto Rico.

Why do I have to pay a convenience fee? ›

Convenience fees are charged by businesses to cover the cost they pay to payment processing companies for when a customer pays by credit card. A convenience fee is different from a surcharge, which is a charge simply for just using a credit card. Surcharges are illegal in some states.

How do you get around a convenience fee? ›

How to Avoid Paying a Credit Card Convenience Fee or Surcharge
  1. Be observant. To charge a convenience fee or surcharge, merchants typically need to clearly disclose the fee during the checkout process.
  2. Use a different payment method. ...
  3. Look for cash discounts.
Apr 23, 2024

What is the point of surcharge? ›

Merchants collect surcharge fees for three primary reasons: to (1) manage credit card processing fees, (2) comply with state laws, and (3) promote alternative debit or cash options.

What is an example of a convenience fee? ›

For example, when you buy something online and pay using your credit card, you might see an extra charge added to your bill. So, if the product costs Rs. 500, you might end up paying Rs. 530 after the convenience fee is added.

How do you avoid a surcharge fee? ›

As a consumer, you have options to avoid surcharges. These include using cash instead of a credit card to make a purchase, or using a debit card, for which surcharges cannot be applied. You can also choose to shop at businesses that do not charge these fees.

Why am I paying a surcharge? ›

A surcharge is an extra fee beyond the original price of a good or service. Consumers pay surcharges to offset the higher cost of a certain product or fee. For example, a farming company may have an extra surcharge on their produce to cover the cost of the labor used to harvest the food.

Are surcharge fees legal? ›

Credit card surcharges are optional fees that merchants charge customers who use a credit card to pay at checkout. Surcharges are legal unless restricted by state law and are limited to 4% of the total transaction.

How do you define service fees? ›

A service charge, also called a service fee, refers to a fee collected to pay for services that relate to a product or service that is being purchased. In other words, a service charge is an additional charge for the service provided with the purchase of a product or service.

What is the meaning of surcharge and fee? ›

Surcharge basically is an additional fee, charge or tax added by a company to the initial price of the good or service. Surcharge is usually added to the existing tax and is not mentioned in the price of the good or service which makes the final price that is to be paid by the customer much higher.

Why is there a surcharge on my restaurant bill? ›

“Many owners of restaurants and bars rely on now-ubiquitous surcharges to offer employee benefits such as healthcare and higher wages and often note surcharges on menus,” Stephanie wrote this week. “Some are listed as 'elective,' left to the discretion of the diner.”

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