What if I can't find my bank institution on Plaid? (2024)

If you are unable to find your bank institution on Plaid, you will need to manually enter your bank account and routing numbers. This will allow Plaid to verify your account using micro-deposits in order to set up direct deposit. Plaid will match your information with what is on file at the financial institution.

1. Click theMy Profiletab in your MyCast&Crew account.
2. Scroll down to the "Direct Deposit" section and toggle direct depositON.
3. Click +Connect to a bank.
4. You will be navigated to Plaid, a secure bank verification system that we use to safely set up your direct deposit.
5. Search for your bank. If Plaid can't find your bank institution, click Link with account numbers.
   
6. Enter your routing number.ClickContinue.
   
7. Enter your account number.ClickContinue.
   
8. Confirm your account number for verification and security purposes.
9. Enter your full name as it shows on your bank account records. Click Continue.
10. Select if you want to connect your CheckingorSavingsaccount. ClickContinue.
11. Please take a moment to review the Plaid authorization and click Authorize. This step gives Plaid permission to initiate micro-deposits into your provided account.
    1. Don’t worry if you see a credit amount appearing as a separate transaction in your bank account. This is just a temporary measure to confirm your account.
    2. The bank will then reverse the deposit with a single DEBIT for the total of the micro-deposit to the account.
12. A "Success" message will show to prompt you to return to MyCast&Crew in one business day and verify the deposit has arrived in your account. Click Continue.
13. You'll be navigated back to MyCast&Crew where you'll give your bank a name. Click Save
14. The Status will show "Pending user verification" until you have verified the micro deposit.
15. On the next business day, log back into your MyCast&Crew account.
16. Check your bank transactions and locate the micro-deposit. Then, click Verify Now.
17. Enter the 3-letter code in the transaction name after the # symbol and click Continue.
18. After verifying the deposit, your account will be successfully linked to your MyCast&Crew account.
19. Click Continue to return to your MyCast&Crew profile. You’ll see that the bank status is now updated to "Verified."