What do I need to do to verify my Stripe account? : Stripe: Help & Support (2024)

The information Stripe is required to collect differs from country to country, and typically includes information about (but is not limited to):

• The individual creating the Stripe account

• The business associated with the Stripe account

• Any individuals who ultimately own or control that business (includes Custom Connect accounts)

If your account has outstanding verification requirements, you will see a red banner at the top of your Dashboard. Clicking “Review details” on the banner will show you what is needed to be completed in order to verify your account.

1. Identity verification

If we are unable to verify your business and/or identity programmatically when you sign up for a Stripe account, we might require a copy of a government-issued photo ID to verify the information manually. If this is the case, you will be notified to log into your Stripe Dashboard and use the notification prompt in the top right corner to upload your documentation.

If you are having trouble with your government-issued photo ID upload, you may find some helpful tips here: Troubleshooting ID upload for identity verification

2. Home address verifications

If we are unable to verify your identity programmatically, Stripe might need to request additional documentation in order to verify the individuals connected to a Stripe account. For a list of document types for individuals per country please refer to: Acceptable verification documents by country.

Some resources that you may find useful:

Identity and home address verification documents for European, Australian, and New Zealander accounts: How to verify your information with government-issued photo ID for European, Australian, and New Zealander accounts.

Exceptions to the list of Accepted Documents for non-US merchants: Exception cases if you are unable to provide any of the acceptable document listed for home address verification

1. Legal entity verification

The exact documents vary by country and legal entity type, but Stripe can typically accept a copy of your:

• partnership agreement,

• company constitution/articles of association,

• certificate of incorporation, or

• certificate of nonprofit registration

  See Also

  Getting started with Stripe: create or connect an account : Stripe: Help & Support

The list of acceptable documents varies by country and entity type. If you are setting up an account for an entity that does not have any of the above documents, you can contact Stripe support for help.

2. Business address verification

"Know Your Customer” (KYC) obligations require Stripe to verify that account holders are operating from the business addresses they provide in their account application.

To verify your business address automatically, ensure that all fields are filled out and formatted correctly in your Stripe Dashboard.

For addresses that we are not able to verify independently, we might request additional documentation that will allow us to complete the verification process.

You may read on here for the list of acceptable documents for business address verification.

3. Bank account verification

Stripe must review an official document that confirms that the Stripe owner and bank account owner names match, as well as the last 4 digits of the account number. You may read on here for the list of acceptable documents for bank account verification.

Specific requirements on your bank account name based on your company structure can be found here: Company name (legal or DBA) and bank account owner name are different

4. Domain verification

We may need to contact you to confirm that you own the website connected to your Stripe account, or understand why you don’t have ownership over your website, to ensure the products or services you're selling there are in compliance with the Stripe Services Agreement.

If we need to confirm website ownership, we will send you an email and ask you to complete a form on your Stripe Dashboard. Clicking on the “Complete form” button will lead you to a set of questions which you’ll need to answer to complete the check.

More information on domain verification can be found here: Domain verification during Stripe account application

In certain countries, Stripe is required to collect, verify, and maintain information on a company’s owners — known as “beneficial owners” — and persons with significant control. Stripe is also required to confirm your company’s beneficial ownership and persons with significant control structures against the national registry of business in the country your account is set up in.

Country-specific information for Europe and the United Kingdom can be found here: Company beneficial ownership and director requirement

Some resources that you may find useful:

Beneficial owner and director definitions: Information on how beneficial owners and directors are defined

Beneficial ownership requirements for nonprofit organizations: For non-profits who do not generally have percentage-based controlling interests