Wallet Extension | Crypto.com Help Center (2024)

Crypto.com Wallet Extension is a browser-based plug-in that makes it possible for you to easily and securely connect to decentralized apps (DApps). Previously, accessing DApps was a tedious process because you had to open your Crypto.com DeFi Wallet mobile app to complete each connection. Now, you can freely browse and play around with DApps using Wallet Extension, which acts as a gateway to accessing them from the web browser on your computer.

Now we are supporting both Bridge and Standalone modes of wallet extension:

On Bridge mode, you only need to scan the Wallet Extension’s QR code once to link your DeFi Wallet and access all your DApps.Transactions need to be approved via your DeFi Wallet mobile app to ensure security.

On Standalone mode, you can connect DApps with Wallet Extension and confirm transactions on extension without DeFi Wallet mobile app.

You can always switch over after you select one specific mode.

Step 1: Go to settings and tap “Wallet Mode”

Step 2: Tap the specific mode you want to switch to and tap “Switch now” to confirm

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Please notice that switching modes from Standalone Wallet to Bridge will result in your current Standalone Wallet’s data and connection data being cleared.

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Follow the simple steps below to connect to any DApp (e.g. DeFi Swap interface):

Step 1: Click ‘Connect Wallet’ on the DApp interface

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Step 2: Tap ‘Crypto.com | Wallet Extension’

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The answer is yes if you are using Bridge mode of the wallet extension. All token approval and transactions initiated via Wallet Extension need to be confirmed using your DeFi Wallet to ensure security.

If you are using the standalone mode of extension, you can confirm every transaction initiated from DApp via extension only.

On standalone mode of wallet extension, you can import an existing wallet using your recovery phrase or create a new wallet on wallet extension.

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If you are using the standalone mode of wallet extension, you can only import your existing wallet on the DeFi Wallet mobile app by scanning the QR code.

On standalone mode, your recovery phrase and private keys are stored on wallet extension and you can check your recovery phrase anytime if you key in the passcode.

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On Bridge mode, your recovery phrase and private keys are stored in your DeFi Wallet mobile app.

Currently, we are supporting the Ethereum network, Cronos Beta, Crypto.org, Cosmos and Binance Smart Chian and we are working to integrate more chains and allow users to manually add new chains to their wallet extension.

Currently, you can download Crypto.com Wallet Extension in Chrome. We are planning to introduce more browsers in the future.

Occasionally, due to the congested network traffic or app traffic, the DeFi Wallet app will encounter display issues. These issues lead to your balances and transaction history not showing up.

Please rest assured that your crypto assets are safe, as the DeFi Wallet app is a non-custodial app - Crypto.com does not hold your crypto, your crypto assets always follow your private keys, aka your recovery phrase. The DeFi Wallet app is only an app interface to display your crypto balances and provide an easy UI for you to manage your crypto assets.

Your recovery phrase allows you access to your crypto assets, always backup your recovery phrase and keep it safe! You can easily import your crypto assets with your recovery phrase into other wallet app interfaces to see and manage your crypto assets.

You may refer to the following blockchain explorers for the latest balance and transaction info:

Wallet Extension | Crypto.com Help Center (2024)

FAQs

How do I recover my crypto wallet? ›

How to restore your wallet from manually inputting a recovery phrase
  1. When you have downloaded the Bitcoin.com Wallet, tap on the "+" symbol to the right of your bitcoin wallets.
  2. Now tap on "Import wallet"
  3. Enter your 12-word recovery phrase and select the coin (BTC, BCH, ETH, AVAX) for the wallet you want to import.

How do I contact crypto customer service? ›

Enquiries? Get in touch.
  1. General. contact@crypto.com.
  2. Regulatory Inquiries. regulatory-inquiries@crypto.com.
  3. Law Enforcement Inquiries. lawenforcementglobal@crypto.com.
  4. Press. press@crypto.com.

What is wallet extension? ›

A Non-Custodial Crypto Wallet to Store, Earn and Grow your Crypto. Crypto.com | Wallet Extension provides a simpler and secured way for users to access DApps and confirm transactions under different modes.

How do I install Coinbase wallet extension? ›

Getting Started: Wallet Extension
  1. Step 1: To get started, please install the Coinbase Wallet extension from the Chrome Web Store.
  2. Step 2: Choose 'Create new wallet'.
  3. Step 3: Securely back up your 12-word recovery phrase. ...
  4. Step 4: Verify that you saved this recovery phrase before moving onto the next step.

What happens to lost crypto wallet? ›

The truth is, though, losing your crypto wallet isn't the end of the world. As long as you've backed up your all-important seed phrase (also called Private Key), you can regain access to your funds in next to no time.

Can a crypto wallet be lost? ›

If someone loses the keys to their crypto wallet, they could lose access to their crypto holdings forever. Luckily for them, there's a growing cottage industry of wallet recovery services, a breed of crypto dark-arts practitioners to help recover lost funds.

What is crypto wallet customer service number? ›

If you would like to cancel the use of your Account, you may do so by calling 1-888-824-8817 or emailing contact@crypto.com.

What to do if you got scammed in crypto? ›

If money was stolen from you through a virtual currency scam, report it to your local police. And contact the Commodities Futures Trading Commission (CFTC) at 866-366-2382 or submit a complaint online. You can also report cryptocurrency fraud to the FTC, the IC3 and the U.S. Securities and Exchange Commission.

How do I update my wallet extension? ›

How do I update the wallet extension?
  1. Click on the puzzle piece icon in the top right corner of your web browser.
  2. Click on 'Manage Extensions'
  3. Activate the 'Developer mode' in the top right corner of the window.
  4. Click on the 'Update' button.

Are crypto wallet extensions safe? ›

That said, coins stored in a browser extension are still vulnerable to different attack vectors and by far the most secure way to store your coins is on a hardware wallet or through a combination of a web 3.0 wallet and a hardware wallet, which is described below.

Is the trust wallet extension safe? ›

The Trust Wallet Browser Extension is a secure multi-chain crypto wallet and gateway to thousands of Web3 decentralized applications (dApps). Trust Wallet is already “trusted” and used by 60 million devices, and our wallet extension makes Web3 much easier to use and more accessible.

Why is my Coinbase Wallet extension not working? ›

Reasons why Coinbase not working on Android

The first thing that could be responsible for this is the outdated Coinbase app version on your Android device. Apart from this, this could also happen when the internet on your device is not actively working. The device has a lot of app data stored in its memory.

What is a Coinbase Wallet extension? ›

The Coinbase Wallet extension allows you to explore dapps, trade on decentralized exchanges, collect NFTs, and more from your web browser without needing to confirm transactions from your mobile device. To get started, you'll need: To install the Coinbase Wallet extension from the Chrome Web Store.

Is the Coinbase Wallet extension safe? ›

Keep your assets secure

Coinbase Wallet is a self-custody web3 wallet, putting you in full control of the private keys to your assets on the blockchain. Nobody, including Coinbase, can access your tokens or NFTs without your recovery phrase.

Can hackers steal from crypto wallet? ›

Modified versions of crypto wallet apps used with emulators and simulators, or on device malware can be used by hackers to create fake accounts, perform malicious trades, or transfer cryptocurrency from one wallet app to another.

Can you recover scammed crypto? ›

If you have evidence that they deliberately scammed you, you may be able to report them to law enforcement and get your money back that way. It's important to act quickly if you think you've been scammed, as many cryptocurrency scams are designed to disappear quickly with their victims' money.

Can someone steal my crypto with my wallet address? ›

It is not possible to steal digital currency with a public address alone. The only way someone could access your funds would be if they had access to your Coinbase account, or in the case of a non-hosted wallet, your private key. Note: It is not possible to delete crypto addresses from your Coinbase account.

Can a lost wallet be tracked? ›

The good news is that it's much easier to track down your misplaced wallet with a wallet tracker. In fact, many people who use the Tile Slim find the location of their lost wallet within a matter of minutes.

What is my crypto wallet ID? ›

Your Wallet ID is a string of random letters and numbers that acts as a username. You can find it by navigating to the 'General' section of your Settings menu. Although it looks similar to an address, your Wallet ID cannot be used to send or request funds.

How do I claim crypto scammer? ›

Depending on the type of scam, you may be able to file a report with the police or a financial regulator. You may also be able to recover some of your losses by contacting reputable cryptocurrency recovery services.

Can you recover a crypto wallet password? ›

If you backed up your wallet using its 12 word recovery phrase, then you can recover your funds by clicking here or by clicking Forgot Password on the mobile app.

What happens if you lose your crypto recovery phrase? ›

In summary, losing your recovery phrase means losing access to your crypto wallet and the funds stored in it, and it's crucial to keep multiple copies of your recovery phrase in safe and secure places and to memorize it if possible.

Where is my crypto wallet stored? ›

Your bitcoin ownership is safely recorded, stored, validated, and encrypted on the blockchain. To date, no cryptocurrency has been stolen by altering the information on a blockchain because of the encryption methods used.

What is my crypto wallet number? ›

Where can I find my bitcoin address? You can find your Bitcoin Cash (BCH) or Bitcoin (BTC) address for receiving payments into your Bitcoin.com wallet by tapping "Receive" on the bottom toolbar of your wallet. Your address will be the long string of numbers and letters directly below the QR code for that address.

How do I find my recovery phrase on Crypto com? ›

Where can I revisit my recovery phrase and security tips?
  1. Go to Settings > Security, tap [Recovery Phrase]
  2. Enter your passcode to revisit your recovery phrase.
  3. Tap [Continue] and go back to Settings.

What is a recovery key for crypto wallet? ›

A recovery phrase (or “seed phrase”) is basically a human-readable form of your wallet's private key—the unique, secret passcode used to authenticate and encrypt your wallet access.

Has my crypto wallet been hacked? ›

A simple way to know if your wallet has been hacked is to look for any unauthorized transactions. Should this happen, it's likely someone has gained access to your wallet. If your wallet has been hacked, immediately create a new wallet and transfer any existing funds out of your current wallet.

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