Vendor Won’t Credit Missing Item Due To “Strict Policy,” Restaurant Manager Maliciously Complies (2024)

Vendor Won’t Credit Missing Item Due To “Strict Policy,” Restaurant Manager Maliciously Complies (1)

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There is some vicious joy in seeing someone’s own rules backfire at them. Recently, a restaurant manager shared a story of dealing with a particularly uncompromising vendor. When a shipment of shrimp went missing, the supplier refused to credit it to the restaurant as they had “a strict policy about this.” Unfortunately for the vendor, the manager chose to be just as thorough as their policies demanded.
The Malicious Compliance subreddit is full of examples that prove the old saying “be careful what you wish for.” This story in particular went viral as other users shared similar experiences and general disbelief at the situation.

A restaurant manager discovered that a shipment of shrimp was missing from a delivery, so they contacted the vendor to let them know

Image source: gpointstudio (not the actual photo)

Instead, the vendor refused to cooperate with its long-term client, citing strict policies. So the manager hatched a plan

This missing shrimp led to hours of delays as the manager complied with the vendor’s policy

Image source: ikadapurhangus (not the actual photo)

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Vendor Won’t Credit Missing Item Due To “Strict Policy,” Restaurant Manager Maliciously Complies (2)

Vendor Won’t Credit Missing Item Due To “Strict Policy,” Restaurant Manager Maliciously Complies (3)

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Vendor Won’t Credit Missing Item Due To “Strict Policy,” Restaurant Manager Maliciously Complies (4)

Vendor Won’t Credit Missing Item Due To “Strict Policy,” Restaurant Manager Maliciously Complies (5)

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Vendor Won’t Credit Missing Item Due To “Strict Policy,” Restaurant Manager Maliciously Complies (11)

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Beck

Beck

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1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
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When I used to check in deliveries from vendors like pepsi snd lays, they would line it up in the aisle, hand me a paper and as they called off what item or box they were touching i would mark it off. Then I sign.

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K-Hey

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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
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That's how we do our liquor deliveries - driver calls out each box as he's dropping them. We don't do a lot of bottled beer, but I've learned those babies can NOT go on the bottom of a stack 😆

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Adam L

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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
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I always checked as they were unloading, then after I sign and they leave I put it away and rotate/date. Drivers helped by telling me what was on each pallet, and I just verified their count and check off as they get the next load. I also use that time to inspect, which is good because one time, whoever loaded a pallet decided it was a good idea to put heavy product on top of eggs. The driver credit each egg container, and we got to keep what was still usable, which turned out to be 70% good.

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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
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One of our glassware suppliers has yet to learn how to package martini glasses, and they'll credit the entire box if more than 2 (out of 12) are broken. I really don't understand how they stay in business, I swear they comp more boxes than we actually pay for 🤣

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Emma Diamond

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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
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I have been in the restaurant industry from birth- worked at a large establishment and we ordered around 35,000 from Sysco weekly. They used us a a dumping ground for short shelve life items, dented cans, etc…. Until I too high jacked and order and wouldn’t sign the 12 page delivery order until I checked every item. Opened boxes checked dates, checked cans- took most of the day. (It was a 18,000 order) sometimes you just gotta let them know you are paying attention.

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Vendor Won’t Credit Missing Item Due To “Strict Policy,” Restaurant Manager Maliciously Complies (17)

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Beck

Beck

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1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
  • Round attention Svg Vector Icons : http://www.onlinewebfonts.com/icon Report

When I used to check in deliveries from vendors like pepsi snd lays, they would line it up in the aisle, hand me a paper and as they called off what item or box they were touching i would mark it off. Then I sign.

Vote comment up

5points

Vote comment down

reply

K-Hey

K-Hey

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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
  • Round attention Svg Vector Icons : http://www.onlinewebfonts.com/icon Report

That's how we do our liquor deliveries - driver calls out each box as he's dropping them. We don't do a lot of bottled beer, but I've learned those babies can NOT go on the bottom of a stack 😆

Vote comment up

4points

Vote comment down

reply

Load More Replies...

Adam L

Adam L

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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
  • Round attention Svg Vector Icons : http://www.onlinewebfonts.com/icon Report

I always checked as they were unloading, then after I sign and they leave I put it away and rotate/date. Drivers helped by telling me what was on each pallet, and I just verified their count and check off as they get the next load. I also use that time to inspect, which is good because one time, whoever loaded a pallet decided it was a good idea to put heavy product on top of eggs. The driver credit each egg container, and we got to keep what was still usable, which turned out to be 70% good.

Vote comment up

4points

Vote comment down

reply

K-Hey

K-Hey

Community Member

Follow

1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
  • Round attention Svg Vector Icons : http://www.onlinewebfonts.com/icon Report

One of our glassware suppliers has yet to learn how to package martini glasses, and they'll credit the entire box if more than 2 (out of 12) are broken. I really don't understand how they stay in business, I swear they comp more boxes than we actually pay for 🤣

Vote comment up

4points

Vote comment down

reply

Load More Replies...

Emma Diamond

Emma Diamond

Community Member

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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017
  • Round attention Svg Vector Icons : http://www.onlinewebfonts.com/icon Report

I have been in the restaurant industry from birth- worked at a large establishment and we ordered around 35,000 from Sysco weekly. They used us a a dumping ground for short shelve life items, dented cans, etc…. Until I too high jacked and order and wouldn’t sign the 12 page delivery order until I checked every item. Opened boxes checked dates, checked cans- took most of the day. (It was a 18,000 order) sometimes you just gotta let them know you are paying attention.

Vote comment up

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