If you experience aloading or connection issue, a good rule of thumb is torefresh the page once or twice.
If refreshing does not result in your game loading properly, try the following troubleshooting measures:
Use Google Chrome or Mozilla Firefox as your default browser.
We suggest that you use Google Chrome or Mozilla Firefox for the best gameplay experience. We also recommend that you always make sure that you are using thelatest versionof your browser.
These are the latest versions of recommended browsers that support Zynga games:
Troubleshooting Your Browser Performance
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Clear your cache. You do not need to clear your cookies or history. Clickherefor instructions.
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Verify that JavaScript is enabled. Clickherefor instructions.
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Close your other internet applications, especially any file-sharing applications or concurrent streaming videos.
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Use a plug-in (Ethernet) network connection rather than wireless.
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Disable pop-up or ad blocking software. These software types actively monitor JavaScript and have been found to have a negative performance impact on our games, which rely upon JavaScript.
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If you are not already, maximize your browser window size to the full screen
TIP:Rather than disabling the software, you can create an exception for the social networking platform on which you play our games. Please refer to your software's documentation or help information for instructions.
