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If you’re having trouble buying something from Microsoft Store, here are some steps to try:
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Check your credit card is up to date on thePayment optionspage.
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Check you don't have any subscription payments overdue on the Services page.
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Check your account is nottemporarily suspended.
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Check if your Xbox account is suspended.
Alternatively, try our guided support troubleshooter to get things working again.
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See Also
Ordering Policy