KYC and API keys permission updates
Please make sure you have passed KYC on your exchange or your API permissions have not expired.
Carefully check for the required permissions in the API key settings in your exchange account. Usually, all the checkboxes must be checked, except for the permission to withdraw funds.
But some exchanges must have special settings. Take a look at this section in our Help Center and learn more about the specifics of connecting the API for each exchange:
Almost all exchanges now require the IP whitelisting
You need to update the existing API keys on your exchange and add the IP addresses whitelist.
If this doesn't help, you need to create new API keys with IP whitelist and update your current active API connection.
The complete list of exchanges with IP addresses whitelists can be found in this article:
Duplicate API
Although users cannot connect the same exchange account more than once, the following reason may still exist for some old users.
Make sure that you haven't connected the same API multiple times to 3Commas:
Multiple connections of the same exchange may cause these errors. You should keep only one account and delete duplicated entries if any exist.
To resolve this, you would need to head over to the My Portfolio page in 3commas. From here, you will see all of your connected exchange APIs. You must click the Delete button on the 3-dots menu to remove duplicate API connections for the corresponding exchange API shown. This will remove that exchange data and sort out any misinformation being displayed for your balances. Example:
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If you see an error while trying to remove a duplicate exchange account, you should finish active trades on it (close them or cancel) and then delete the account.
To know which one has active trades that should be finished, you can rename one of them.
🔹 You might need to update the API keys being used to connect your exchange account to 3Commas
This article will help you update the API keys correctly and keep your active trades/bots and trading history safe:
Sometimes, when you see the error, it is just a temporary/brief communication issue that is resolved by itself quickly and won't affect the trade.
You would only need to change the API keys if you get an API keys error when you go to the My Portfolio page and then click the refresh button by the linked exchange account:
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Here is another useful article related to this issue:
If none of the above helped and you are still seeing the error, please, contact 3Commas support via email at support@3commas.io or a widget at the right bottom corner of the screen.
As an expert in cryptocurrency trading and API key management, I've been deeply involved in the intricacies of exchanges, API permissions, and the KYC process. My experience in the field allows me to provide comprehensive insights into the nuances mentioned in the article.
The Know Your Customer (KYC) process is a crucial step in ensuring the legitimacy and security of cryptocurrency transactions. I emphasize the importance of passing KYC on your exchange, as it serves as a foundational layer for secure trading practices. KYC involves verifying the identity of users, typically through government-issued identification documents. This not only safeguards the platform from fraudulent activities but also protects users from potential security threats.
Now, let's delve into the specifics of API keys and permissions mentioned in the article:
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API Key Permissions and Updates: The article stresses the need to pass KYC and maintain updated API permissions. It mentions that, in general, all checkboxes in the API key settings on your exchange account should be selected, except for the permission to withdraw funds. This configuration helps balance security and functionality.
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IP Whitelisting: Most exchanges now require IP whitelisting, an additional layer of security for API connections. Users are advised to update existing API keys and add IP addresses to the whitelist. The article provides information on where to find the list of exchanges with IP address whitelists.
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Duplicate API Connections: The article addresses the possibility of users inadvertently connecting the same exchange account multiple times, leading to errors. It guides users on how to check for and delete duplicated entries to avoid misinformation and potential issues with balances.
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Updating API Keys: Users are reminded to update their API keys on the exchange and 3Commas platform. The article provides a step-by-step guide on how to do this correctly to ensure the safety of active trades, bots, and trading history.
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Temporary Communication Issues: It acknowledges that some errors may be temporary communication issues that resolve themselves. Users are advised to change API keys only if they encounter specific errors, as refreshing the My Portfolio page may resolve temporary issues.
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Contacting Support: The article concludes by providing users with a support contact in case they encounter persistent issues. Users are encouraged to reach out to 3Commas support via email or through the widget on the platform for further assistance.
In summary, the article provides a comprehensive guide for cryptocurrency traders, covering KYC compliance, API key management, IP whitelisting, and troubleshooting common issues. Following these guidelines ensures a secure and smooth trading experience on the 3Commas platform.
