Travel Insurance Reviews for Travelex Insurance Services (2024)

Dr. Larry & Susan SC from SC Verified Squaremouth Customer

My wife and I are very, very pleased with Travelex insurance and plan to use them for our next cruise in May.

Frederick from CT Verified Squaremouth Customer

When I accessed my policy to print it prior to departure, I noticed the program had auto-filled my name in the space for the additional insured, but her birth date was still correct. This was on a Friday night. Upon calling Travelex, I found they were closed until Monday morning, by which time I would already be traveling. I sent them an email, then called Square mouth and left a message. Squaremouth called me back first thing the next morning. They had listened to my message and understood the problem. They immediately changed my confirmation but told me Travelex would have to change the policy. On Monday, I was already at my destination and had not heard from Travelex, other than receiving an email that said they'd get back to me in 7-10 working days. I called. Travelex rep said they would need documentation to prove the other insured was traveling, so I sent that. Got another email saying 7-10 working days. The next week we were getting ready to come home and still no corrected policy. Called again. Rep said to be patient. I responded this was not what I expected from a top rated company. Finally received the corrected policy later that afternoon. Definitely would not do business with this company again. Oh and I forgot to mention, one of the Travelex reps told me emphatically that I could not have bought the policy through Squaremouth because that was another insurance company

Kara from MA Verified Squaremouth Customer

The customer service representative was very pleasant on the phone when I called to change my travel dates.

Paula from MD Verified Squaremouth Customer

Customer service was very helpful and courteous.

Sebastian from PA Verified Squaremouth Customer

Claim was properly handled, we received the expected medical expenses refund in a relatively short timeframe, and the process was relatively straightforward and painless. Worked better than I was expecting. Feedback from them could have been better, though. When I sent my first email asking about submitting a claim, I got an automated reply right away to confirm they got it, and got a reply the next day explaining the claims process to be followed by email. That was all good. But after sending the claim details by email that same day, I never heard back from them till more than a month later. There was no automated reply, nor any confirmation they were processing the claim. When I wrote more than 3 weeks later to ask about it, I just got the automated reply and no actual reply. But the week after that, we got a separate email confirming the result of the claim, and then around a week later we got the refund in the mail. All in all a good experience, but they should provide better feedback during the claim processing procedure.

Oliver from NC Verified Squaremouth Customer

Great experience working with them

Kelley from LA Verified Squaremouth Customer

Waiting on doctor to complete medical form

Tim from NE Verified Squaremouth Customer

Travelex is the best travel insurance provider I’ve ever used

Patricia from FL Verified Squaremouth Customer

Are the travelers I showed this to you thought it was a good price and they asked for the name

Karen from FL Verified Squaremouth Customer

I have just started the claims process. The person I spoke on the phone was helpful in terms of beginning the process. I am waiting to see how long it takes,